Order management representative vs customer service representative

The differences between order management representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order management representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, an order management representative has an average salary of $38,236, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Order management representative vs customer service representative overview

	Order Management Representative	Customer Service Representative
Yearly salary	$38,236	$32,260
Hourly rate	$18.38	$15.51
Growth rate	-	-4%
Number of jobs	146,936	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Average age	43	40
Years of experience	2	12

Order management representative vs customer service representative salary

Order management representatives and customer service representatives have different pay scales, as shown below.

	Order Management Representative	Customer Service Representative
Average salary	$38,236	$32,260
Salary range	Between $26,000 And $56,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between order management representative and customer service representative education

There are a few differences between an order management representative and a customer service representative in terms of educational background:

	Order Management Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 58%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Order management representative vs customer service representative demographics

Here are the differences between order management representatives' and customer service representatives' demographics:

	Order Management Representative	Customer Service Representative
Average age	43	40
Gender ratio	Male, 27.3% Female, 72.7%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order management representative and customer service representative duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Order management representative vs customer service representative skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Order Management Representative
Order Management Representative vs Customer Service Representative

Updated January 8, 2025

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