Order management representative vs representative

The differences between order management representatives and representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order management representative, becoming a representative takes usually requires 6-12 months. Additionally, an order management representative has an average salary of $38,236, which is higher than the $36,023 average annual salary of a representative.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for a representative are cleanliness, patients, and customer issues.

Order management representative vs representative overview

	Order Management Representative	Representative
Yearly salary	$38,236	$36,023
Hourly rate	$18.38	$17.32
Growth rate	-	-4%
Number of jobs	146,936	252,761
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 53%
Average age	43	40
Years of experience	2	12

Order management representative vs representative salary

Order management representatives and representatives have different pay scales, as shown below.

	Order Management Representative	Representative
Average salary	$38,236	$36,023
Salary range	Between $26,000 And $56,000	Between $23,000 And $55,000
Highest paying City	-	Washington, DC
Highest paying state	-	New York
Best paying company	-	Google
Best paying industry	-	Transportation

Differences between order management representative and representative education

There are a few differences between an order management representative and a representative in terms of educational background:

	Order Management Representative	Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Order management representative vs representative demographics

Here are the differences between order management representatives' and representatives' demographics:

	Order Management Representative	Representative
Average age	43	40
Gender ratio	Male, 27.3% Female, 72.7%	Male, 41.8% Female, 58.2%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order management representative and representative duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Order management representative vs representative skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

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Office and Administrative Industry
Order Management Representative
Order Management Representative vs Representative

Updated January 8, 2025

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