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The differences between product support analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support analyst, becoming an analyst takes usually requires 2-4 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for an analyst are customer service, troubleshoot, and data analysis.
| Product Support Analyst | Analyst | |
| Yearly salary | $59,531 | $73,007 |
| Hourly rate | $28.62 | $35.10 |
| Growth rate | 10% | 11% |
| Number of jobs | 165,138 | 253,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.
Product support analysts and analysts have different pay scales, as shown below.
| Product Support Analyst | Analyst | |
| Average salary | $59,531 | $73,007 |
| Salary range | Between $43,000 And $81,000 | Between $53,000 And $99,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Finance | Technology |
There are a few differences between a product support analyst and an analyst in terms of educational background:
| Product Support Analyst | Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between product support analysts' and analysts' demographics:
| Product Support Analyst | Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 52.4% Female, 47.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |