Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between product support analysts and systems analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support analyst, becoming a systems analyst takes usually requires 4-6 years. Additionally, a systems analyst has an average salary of $75,383, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a systems analyst are customer service, project management, and troubleshoot.
| Product Support Analyst | Systems Analyst | |
| Yearly salary | $59,531 | $75,383 |
| Hourly rate | $28.62 | $36.24 |
| Growth rate | 10% | 9% |
| Number of jobs | 165,138 | 141,289 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.
Product support analysts and systems analysts have different pay scales, as shown below.
| Product Support Analyst | Systems Analyst | |
| Average salary | $59,531 | $75,383 |
| Salary range | Between $43,000 And $81,000 | Between $58,000 And $96,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Meta | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and a systems analyst in terms of educational background:
| Product Support Analyst | Systems Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 67% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support analysts' and systems analysts' demographics:
| Product Support Analyst | Systems Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 11.4% Asian, 14.4% White, 58.3% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |