Program coordinator jobs in Carolina, PR

The Project Consultant is an entry-level project management role that manages deliverables throughout the implementation project, including milestones and project schedule. The qualified candidate will support the selection, placement, and resourcing of trainers across multiple training locations. The position works collaboratively with managers and cross-functional teams to ensure training programs are staffed appropriately and delivered effectively. In addition to trainer resourcing, the role provides support in data collection, information exchange, training operations, and other project-related tasks as a member of a continuum of support on the VA project. Must be U.S. citizen and be able to obtain a Public Trust clearance once hired. Able to work irregular hours as needed and allowed by local regulations, including weekends and minimal yearly travel up to 25%. Those residing in the Kansas City, MO metropolitan area and within 50 miles of the Oracle location are not eligible for as a remote worker. Qualifications: Work involves problem solving with assistance and guidance in understanding and applying company policies and processes. Gaining competence in own area and acquiring a higher-level understanding of independent role, processes and procedures. · Bachelor's degree or equivalent experience in a related field. · 2-4 years of project coordination, resource scheduling, or related experience preferred. · Exceptional attention to detail with strong recall ability for names, numbers, and scheduling data. · Proficiency in Microsoft Excel (advanced skills preferred, including data analysis, reporting, and use of formulas/pivot tables). · Ability to learn and use Oracle Proprietary people management tools effectively. · Strong organizational and communication skills; able to collaborate effectively across teams. · Problem-solving ability with guidance; eagerness to learn and grow within project management and training operations. **Responsibilities** Responsibilities · Manage complex client relationships with a high degree of variability, requiring influence to achieve the targeted outcomes. · Coordinate with project stakeholders to define scope and delivery plans associated with new requests · Coordinate the selection and placement of trainers to support training delivery across locations. · Partner with internal teams to manage trainer resourcing, scheduling, and deployment needs. · Support inter-team collaboration around trainer selection, training execution, and resource allocation. · Present at multiple levels to explain proactive next steps or recommendations against project objectives · Track and manage project milestones, timelines, and deliverables; escalate risks or delays as needed. · Collect, analyze and disseminate relevant data to support project decisions, ensuring accuracy and consistency. · Provide administrative support for training logistics, including travel coordination and communication with managers. · Maintain detailed records of trainer assignments, schedules, and resources. · Apply consistency and best practices while aligning work with customer standards and defined project scope. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC2 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsible to work within established LifeLink Foundation, Inc. policies, procedures and protocols to develop plans and implement programs to maximize and increase referrals and donations. Apply approved hospital development program standards, best practices, maintaining a positive working relationship with staff within assigned hospitals. RESPONSIBILITIES Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff: Act as a primary communication link between LifeLink staff and hospital staff. Develop and maintain relationships. Maintain high visibility on all shifts. Determine each hospital's unique working environment and organizational structure. Evaluate process, progress and effectiveness of interactions and set new goals to advance program development and relationships. Provide education (written/verbal) regarding the donation process. Strategic Plans: Per policy, develop and implement hospital specific plans based on data analysis, goals and objectives, updating and modifying on a continuous basis to ensure optimal referral and donation performance. Enlist the assistance and participation of various coordinator staff to participate in development efforts, as appropriate. Compile and analyze measurable current activity data to determine effectiveness and define new areas of focus. Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan. As needed, responds on-site at the hospital to evaluate the patient's medical/social information, huddle with healthcare team about next steps, communicate with the appropriate recovery staff, AOC, and document in iTransplant. Maintain an open line of communication to HD Leadership at all times, including developments in assigned hospitals. Act as a resource for new staff. Comply with departmental budget expectations and requirements. Participate in special projects and other assignments as directed. REQUIRMENTS A 2-4-year college degree with a focus of marketing, medical, social work, or a comparable field of study with appropriate related experience. Ability to apply sound judgement, working with little direct supervision and with a growing degree of autonomy. Demonstrated public speaking and interpersonal communication skills, with the ability to interact with various types of audiences. Ability to maintain a positive work environment and demonstrate problem solving skills. Demonstrated physical ability to lift, carry and/or move equipment and supplies of varying weight from 1 to 30 pounds. Reliable vehicle with good driving record and current State/Commonwealth license. Frequent driving within assigned service area. Residing within assigned service area is preferred. Primary home/hospital/office location may be assigned within service area, if applicable. Must be fully bilingual - written and verbal English/Spanish. Able to participate in a 24-hour on call shifts.

About the Role As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting San Juan Puerto Rico. This role involves much more than just guiding; you'll be responsible for making their experience in San Juan Puerto Rico informative, seamless, and memorable. Working directly with our clients, you'll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into San Juan Puerto Rico business environment and cultural heritage. In addition, you'll manage and coordinate final logistics for each group's activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We're looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town. This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends. Key Responsibilities: Serve as the primary point of contact for each group from arrival to departure. Guide and engage participants through business meetings, cultural tours, and local experiences. Coordinate logistics such as transportation, meeting confirmations, and dining arrangements. Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction. Requirements: Certified Tour Guide License is a plus. Passion for San Juan Puerto Rico: Enthusiastic about sharing the destination's unique history, culture, and local insights with international visitors. In-depth Local Knowledge: Extensive knowledge of the destination's demographics, economy, business scene, culture, and neighborhoods. Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience. Excellent Time Management: Punctual, reliable, and attentive to detail. Group Leadership Skills: Confident in leading groups using both public and private transportation. Client-focused Approach: Committed to delivering outstanding client satisfaction. Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively. Why Join Us? This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love San Juan Puerto Rico. As a project-based freelancer, you'll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations.

Job description Job purpose This position ensures that evidence-based practices, including Applied Behavior Analysis (ABA) and Crisis Prevention and Intervention (CPI) strategies are integrated into the school environment to support student success and improve staff practices. The coordinator works closely with behavior interventionists, teachers, therapists, paraprofessionals, families, and administrators to create and sustain a positive, inclusive, and effective learning environment. Duties and Responsibilities Assists in the development and administration of behavioral assessment tools to conduct functional assessments and develops strategies to teach appropriate behaviors while reducing maladaptive behaviors. Facilitates training, modeling, mentoring and supervision of staff and families in implementation of ABA and CPI principles, methodology and behavior reduction strategies. Oversees and ensures proper utilization of Telecubes for real-time behavior data collection and skill acquisition tracking in classrooms. Ensures appropriate completion of intervention and incident reports through Telecubes in all classrooms. Ensures the collection of ABC (Antecedent, Behavior, Consequence) data at the beginning of every semester. Works alongside Principals and Assistant Principals in ensuring data is accurate by following established supervision processes. Disseminates changes made to the Telecubes platform and provides Telecubes training to staff when needed. Implements and monitors Behavioral Intervention Plans (BIPs) in collaboration with BCBAs, teachers, behavioral interventionists and student aides to ensure student behavioral progress. Supervises behavioral interventionists and provides weekly guidance, support, and performance feedback. Conducts regular debriefing meetings after crisis interventions to evaluate team/ classroom responses and improve intervention strategies. Maintains and analyzes student behavioral data, ensuring accurate and timely documentation. Coordinates and facilitates staff training on behavioral intervention techniques such as CPI (Crisis Prevention and Intervention) and crisis intervention protocols. Maintains records of CPI training data, keeps track of renewals and training to ensure staff is prepared to manage behaviors. Creates standard operating procedure manuals regarding processes for the Behavioral Program. Participates in classroom meetings with teachers, interventionists, and support staff to discuss student progress, behavioral strategies, and intervention effectiveness. Collaborates with administrators, special education staff, and related service providers to support students' behavioral and academic success. Participates in administrative meetings to provide program data and solve issues. Perform other duties as assigned. Qualifications Master's degree from an accredited university in Applied Behavior Analysis (ABA), Psychology, Education, or a related field Board Certified Behavior Analyst (BCBA) in good standing with the Behavior Analyst Certification Board (BACB) Licensed Behavior Analyst Minimum of 2 years' experience providing ABA services to children with Autism Expertise in conducting skill and behavioral assessments (VB-MAPP, ABLLS-R, FBA, etc.) Proficient in developing skill acquisition and behavior reduction programs Preferred experience in supervising BCaBAs and/or Behavior Technicians (RBT) Completion of 8-hour BCBA Supervision Training Work conditions Work hours: 40 hours per week Environment: School/Classroom Setting Physical Requirements Ability to sit/ stand for long periods Ability to lift 50 pounds. Ability to move freely throughout building with no restrictions Ability to handle maladaptive/ risk behaviors

GENERAL DESCRIPTION: The Family Engagement Coordinator is responsible for coaching and providing supervisory guidance to Family Engagement team members in order to strengthen staff capacity. The FEC will work collaboratively with the Early Learning, Mental Health and Disabilities and Health and Nutrition staff in order to enhance family life practices and circumstances that promote child development and well-being TASKS AND ESSENTIAL JOB RESPONSIBILITIES: 1. Work in collaboration with the Director of Family Engagement and ERSEA and other leadership to develop, implement and refine the program's family engagement approach in order to promote family outcomes that support children's school readiness and well-being 2. Coach and provide supervisory guidance to Family Engagement team members in order to strengthen staff capacity and move staff towards mastery in core competencies included in the Family Advocate Success Rubric. 3. Build a team that works collaboratively with Early Learning, Mental Health and Disabilities, and Health and Nutrition leadership/team in order to enhance family life practices and circumstances that promote child development and wellbeing. 4. Assist the Director of Family Engagement & ERSEA to identify community partners to proactively support all family's needs provide on-site support and interventions. 5.Oversee advocates' roles with ERSEA (Eligibility, recruitment, selection, enrollment and attendance) 6.Work with agency leadership to align program's Family Engagement approach with the Office of Head Start's Parent Family Community Engagement Framework, and to enhance interventions to achieve family outcomes in the seven targeted outcome areas 7. Provide coaching and support to family engagement staff to ensure the reliability of family assessment and goal progress data and to strengthen staff focus on outcomes-focused family interventions 8. Use qualitative data from external audit and evaluation to track family outcomes and refine strategies to improve family impact and ensure that program strategies are executed with reliability, fidelity, and quality.) 9. Support family engagement staff to assist families to set individualized evidence-based goals and make demonstrable changes in family life practices linked in the research to school readiness 10. Ensure effective coordination with Early Learning, MHD and Health leadership and staff to develop and implement group and center-based campaigns and activities that build a program wide culture among staff and families to promote family life practices to close the achievement gap. 11.Implement a research based Family Curriculum, (Shine On, Families) that extends our classroom curriculum into the family's home, modeling high quality adult- child interactions teachers use in their classrooms for families. Focus on coordination and collaboration with education. 12. Utilize family data sources to understand self-sufficiency trends and assist staff to understand priority family self-sufficiency needs 13.Work with the Director of Health and Family Engagement to ensure self-sufficiency partnerships aligned to the results established in the program goals. 14.Coordinate with Early Learning, MHD and Health teams to execute high quality case consultation and case conferencing systems to address the needs of children with chronic health conditions and/or special needs. 15. Oversee and monitor family goal setting, follow-up and coordination for children with chronic health conditions and special needs to assure coordination of home/school strategies 16. Oversee ongoing family assessment to ensure that vulnerable families are identified and referred to clinical social workers, as appropriate, for more intensive support and follow-up 17. Assist family engagement team to build proficiency in engaging families in conversations regarding the impact of high-risk behaviors on children's development and motivating them to engage in treatment or support. 18. Supervise assigned department personnel. Includes the following responsibilities, but not limited to; hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. 19. Fully integrate Family Advocate Success Rubric data into staff coaching, supervision, and on-going professional development 20. Maintain consistent coaching and supervision resulting in all family services staff scoring at an average score of implementing or higher on the Family Advocate Success Rubric. 21. Educate direct reports on all department and agency policies and procedures. 22. Meet with assigned staff at least monthly to identify and resolve problems, manage projects, track goals, and review work processes and procedures. 23. Participate in assigned meetings, events and training as required. 24. Support eligibility, recruitment, selection, enrollment, and attendance oversight to ensure that all systems and operations are in compliance with Head Start Performance Standards and reflect integration of community assessment and other community indicator data. 25. Coordinate with center and program leadership to ensure that family engagement and early learning teams work together to ensure on-time daily attendance of all children, and to implement strategies to reduce chronic absence outcomes-based family engagement. Non-Essential Duties: Perform any other duties as assigned. Requirements: Bachelor's Degree in Family and Child Development, Public Health, Social Work or related field required, Masters preferred. Minimum of three (3) years of experience working with diverse families in low income communities, with supervisory responsibilities required; experience executing evidence-based strategies to strengthen outcomes for children and families preferred. Background and experience executing evidence-based strategies to strengthen outcomes for children and families. Bilingual Required- translation and interpretation(language(s)- program specific). Maintain certification in CPR and First Aid. Physical exam and background checks are required for this position. Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. Must have a valid driver's license and reliable transportation. Knowledge, Skills, & Abilities: Ability to interact effectively with people from diverse backgrounds. Ability to communicate effectively, verbally and in writing. Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation. Must be honest, dependable and able to meet deadlines. Self-motivated and able to work independently. Physical Requirements: Ability to sit most of the time with some bending and reaching. Ability to stand, walk, and bend periodically. Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, transcription, computer terminal, extensive reading). Ability to receive and respond to oral communication. Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. SUPERVISION EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent. PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development. ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged. COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them. PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A. SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. Work Environment: Work is generally performed in an office environment. Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). Standard office equipment generally used includes: Telephone Personal Computer (monitor, keyboard, and mouse) or Tablet Printer/Photocopy Machine Calculator Fax Machine ORGANIZATIONAL VALUES: Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale. Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency. Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. We are an equal opportunity employer committed to creating a diverse and healthy workplace.

Job Description GENERAL JOB INFORMATION JOB TITLE: Service Sales Coordinator DEPARTMENT / DIVISION: Hospital Division IMMEDIATE SUPERVISOR: Hospital Division Manager CLASSIFICATION: Non-Exempt JOB NATURE: Coordinate service contract management for the Division's clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Attend to daily client communications, such as phone calls, text messages, and emails requesting service contracts. Create and maintain an updated list of hospitals and clinics in Puerto Rico. Establish and maintain communication with clients as necessary to obtain the required data to issue quotes for service contracts. Provide structured follow-up for the preparation of service quotes, including but not limited to: a. Outline the plan with specific steps and flowchart for orderly follow-up under the guidance of the Division Manager. b. Record all interactions, progress, and results in the Salesforce system. c. Regularly review client responses after sending quotes to ensure no pending responses and collaborate to achieve objectives. d. Maintain constant and clear communication with clients and the team to update on the status of quotes and contracts. Monitor reports of installations, maintenance, and repairs outside contracts to identify service contract opportunities. Monitor performance indicators to identify areas for improvement and adjust strategies as necessary. This includes, but is not limited to, monitoring how many quotes are submitted versus how many result in contracts. Enter identified service opportunities, sales leads, follow-up calls, and their results into the Salesforce system. Share identified sales leads with Sales professionals from the Division or from the Diagnostic Sales and Specialized Sales departments, as appropriate. Administer the client satisfaction survey regarding the Division's services. Additionally, tabulate results and issue associated reports as established. Perform administrative tasks in support of the Division team. These include but are not limited to: generating and answering phone calls, taking and referring messages, making copies, digitizing and filing documents, distributing and handling correspondence, conducting internet and/or supplier information searches, among others. Invoice services for patient care equipment work, send them to clients via email or physical document as appropriate, and keep the Credit and Accounts Receivable unit of the Finance department informed. Ensure that interactions with clients are professional, friendly, and helpful at all times. Consistently comply with the quality, time, response, and execution parameters established in the Division. Actively contribute to maintaining the company's mission and achieving its vision; exemplify the efficiency culture philosophy, Bionuclear values, and principles of high-quality internal and external customer service through performance and conduct. INCIDENTAL DUTIES AND RESPONSIBILITIES Perform the tasks of the Service Coordinator in their absence or support, as required. These include but are not limited to: a. Coordinate installation, maintenance, and/or repair services for patient care equipment, considering aspects such as contracts, distances, training, and technical availability. b. Communicate with clients as necessary after service requests to obtain complete information about the equipment problem and/or to obtain the required data to issue quotes for service contracts. c. Enter service call information into Salesforce to assign the case to the available Service Technician. d. Coordinate preventive maintenance (PM) with clients and schedule in Salesforce. e. Prepare parts orders and send them to the Purchasing department group in Outlook for processing. f. Coordinate the availability of Service Technicians and dates with the relevant employee from the Project Management department for new installations. g. Coordinate the pickup, movement, or relocation of equipment. h. Prepare parts orders as requested by Service Technicians using the "Parts Requisition" form. Cover the main reception to support the Administration department during the Receptionist's meal period or as needed. Coordinate and/or attend meetings, training activities, professional development, conventions, and training sessions as required. Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the "Lean" work model. Other tasks as necessary. ACADEMIC PREPARATION High school graduate and two years of university or a technical course. PROFESSIONAL EXPERIENCE Minimum of one year of experience in customer service. JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE POSITION: Extensive proficiency in: Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to relate to people at all hierarchical levels Ability to identify and set priorities Ability to detect errors or omissions Ability to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating various elements and factors Excellent customer service skills and professional projection Ability to work in a team Ability to work under pressure Availability to work irregular hours and overtime Ability to handle multiple tasks simultaneously and achieve expected results Ability to complete tasks and goals with minimal supervision Good emotional management and excellent interpersonal relationships DISCLAIMER CLAUSE The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.” "Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status." EEO/Affirmative Action for Veterans/Workers with Disabilities.

Responsible for coordinating service contract processes and customer support for the Hospital Division. This includes follow-up on service quotes, client communications, system updates, and internal coordination with various teams to ensure timely and accurate service delivery. Key Responsibilities: Respond to customer inquiries via phone, email, or text related to service contracts. Maintain and update contact lists of hospitals and clinics in Puerto Rico. Collect required information to generate accurate service quotes and follow up on their status. Track customer interactions, progress, and outcomes in Salesforce. Monitor reports related to installations, repairs, and services performed outside of existing contracts to identify new opportunities. Log leads, service opportunities, and follow-up actions in Salesforce and communicate them to the appropriate sales teams. Coordinate customer satisfaction surveys, compile results, and issue reports. Support administrative tasks such as document handling, correspondence, phone support, and online research. Process service billing and ensure finance receives necessary documentation. Assist in scheduling installations, preventive maintenance, service requests, or part orders. Serve as backup for the Reception area when needed and participate in internal meetings or training sessions. Continuously seek process improvements aligned with the company's efficiency model. Job Requirements: High school diploma and at least two years of college or technical coursework in a related field. Minimum one (1) year of experience in customer service, coordination, or administrative support. Strong communication skills in both English and Spanish (verbal and written). Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook. Experience using CRM or workflow systems (e.g., Salesforce) is preferred. Strong attention to detail, organization, and ability to handle multiple tasks simultaneously. Ability to identify priorities, follow up consistently, and work with minimal supervision. Comfortable working in dynamic environments and collaborating across teams. Availability to work flexible schedules and extended hours if needed. Professional demeanor and a strong commitment to internal and external customer service. Equal Employment Opportunity Employer.

**_What Revenue Cycle Management (RCM) contributes to Cardinal Health_** Practice Operations Management oversees the business and administrative operations of a medical practice. Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice's revenue cycle, from prior authorization through billing and collections. Job Purpose: The Patient AR Specialist is responsible for managing and resolving outstanding patient balances, ensuring the accuracy of accounts and supporting overall revenue cycle process. This includes, billing follow up, collections, payment posting, denial resolution, and responding to patient inquiries in a professional and timely manner. **_Responsibilities:_** + Review aging reports and work patient accounts to ensure timely resolution and reimbursement. + Contact patients regarding past due balance and/or billing questions and set up payment arrangements if needed. + Analyze claims, process payments and complete adjustments + Analyze explanation of benefits (EOBs) and remittance advice to determine the reason for patient responsibility. + Document all activities in the billing system according to departmental procedures. + Liaise with third party vendors supporting any patient billing and collections processes + Collaborate with billing, coding, posting and front office teams to resolve account issues + Ensure compliance with HIPAA and all relevant federal/state payor regulations. + Flag trends or recurring issues for team Supervisor or Manager. + Meet daily/weekly productivity goals (e.g., number of claims worked, follow-ups completed). + Assist with special projects, audits, or other duties as assigned. **_Qualifications_** + 2-3 years' experience working in health insurance accounts receivable preferred. + Strong knowledge of insurance claim processing and denial management preferred. + Familiarity with Medicare, Medicaid, commercial insurance plans, and managed care preferred. + Proficiency in billing software (e.g. Athena, G4 Centricity, etc.) and Microsoft Office Suite. + Excellent verbal and written communication skills. + Ability to work independently and manage time effectively. + Detail-oriented with strong analytical and problem-solving skills + Knowledge of basic medical terminology + Experience with 3rd party vendor management **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range:** $17.90 - $26.80 Hourly USD **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close: 1/10/25** if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA., Amentum employs more than 50,000 people on all seven continents. Amentum is supporting the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to host nations under the Criminal Division's International Criminal Investigative Training and Assistance Program (ICITAP). **************************************** ICITAP is a cornerstone of America's global strategy for combating transnational crime, terrorism, countering trafficking in persons, establishing rule of law and enhancing human rights in developing countries. Amentum is the contract service provider to the DOJ ICITAP and Overseas Prosecutorial Development, Assistance and Training (OPDAT) programs. **Please Note: This is an Independent Contractor position with Amentum, it should not be considered an employment relationship with Amentum.** **Position Summary** The Department of Justice's International Criminal Investigative Training Assistance Program (DOJ/ICITAP), in partnership with the Department of State's Bureau of Counterterrorism (DOS/CT) is implementing several programs across the ICITAP Counterterrorism Operations Unit focused on the following lines of efforts: - Strengthening the counterterrorism operations of partner nations by increasing the participation of women in CT law enforcement units through strategic tactical and leadership training - Building responsive and effective prison management systems to repatriate, rehabilitate, reintegrate, and prosecute foreign terrorist fighters - Continuing efforts to strengthen bilateral and regional capacity for countering malign Iranian influence and Hizballah's activities. DOJ/ICITAP is seeking an advisor who will be responsible for engaging partner governments to achieve these objectives: (1) strengthen the abilities of partner governments to detect, deter, and respond to terrorism and violent extremism by providing targeted technical, tactical, and leadership training; (2) support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts; and (3) promote the sharing of best practices related to counterterrorism investigations. This advisor will also provide professional training to partner governments that tailor country specific strategies to promote lasting change from within an agency that will ultimately contribute to the operational effectiveness in combatting transnational crime and terror. This program operates globally, and traveling is expected. **Job Duties and Responsibilities** + Engage with partner countries, organizations, and relevant officials to assess and strengthen bilateral and regional capacity for countering terrorism, countering malign Iranian influence + Engage with partner countries and organizations to develop a common understanding of the threat, exchange best practices, and identify gaps and further assistance needs. + Facilitate networking opportunities, counterterrorism training, and the advancement of successful women in law enforcement while promoting U.S. counterterrorism efforts abroad. + Assess partner country's existing capacity to counterterrorism and the role of women within their policing strategies. + Provide partner governments with the knowledge and tools to support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts. + Develop and implement curriculum for training on a variety of law enforcement topics, including recruitment/retention, performance standards, interview and interrogation of women and children, and counterterrorism operations. + Manage staff and individuals within probations and post monitoring within the host nation by providing best practice principles. + Work with local, state, and federal law enforcement agencies to facilitate information sharing, to assist with investigations and to provide guidance on probation and post release monitoring matters, countering Iranian influence and subversion, and women in policing. + Instruct on concepts of interviewing and communicating with offenders and others in person, by telephone or by written correspondence in a variety of settings during the supervision period. Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender's adjustment while under supervision. + Provide information on the analysis and interpretation of gathered case information to: a) identify additional information needs; b) assess offender risk; c) create and update a case plan; d) formulate supervision strategies by applying host nation agency policy and procedures, training and experience; e) implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying host nation policy and procedure, training and experience. + Provide operational assistance via workshops, trainings, equipment donations etc. to bolster counterterrorism skillsets for law enforcement professionals. + Facilitate rapid deployment of subject-matter experts to provide technical assistance in the identified partner nation. + Maintain documentation, generate reports to summarize activities and report progress (After Action, Quarterly, Bi-weekly, etc.), create and maintain databases for the storage of information and assist in audits. + Assist, evaluate, and advise ICITAP and DoS CT with strategy development to promote new and innovative approaches to engage women in counterterrorism. + Conduct regular TDY travel to selected countries for country-assessments, training, evaluations, equipment donations, etc. **Requirements/Qualifications:** + Minimum of Bachelor's degree from an accredited institution in international relations, law enforcement, justice studies, women, peace, and security studies, public policy or related field; preferred Master's degree. + Minimum ten to fifteen years of experience in law enforcement; senior leadership rank preferred. + Intimate knowledge of Hizballah and other Iranian-backed proxies. + Knowledge and experience working with capacity building and strategy development in the law enforcement and counter terrorism arena. + Experience working overseas with high-ranking senior government officials. + Demonstrated ability to liaise effectively with partner governments, foreign officials, and international organizations. + Experience working with professional development networks in law enforcement. + Familiarity and experience with UNSCR 1325 Resolution on Women, Peace and Security; + At least one-year experience with a focus on training and/or curriculum development, and/or mentoring and advising in international missions, such as other State Department, UN, NATO, and/or OSCE missions; + Proven ability to exercise a high degree of professional judgement and diplomacy at all times; + Willingness to travel overseas to high-risk areas for TDY assignments (3-6 months); + Experience working in rapidly changing environments and flexibility. + Clearable: Must be able to obtain and maintain a (Public Trust Waiver) US Government Clearance. Note: US Citizenship is required to obtain a (Public Trust Waiver) Clearance. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

The Health Sciences Coordinator plays a vital role in managing and coordinating academic programs related to health sciences in an educational institution, such as universities, technical colleges, or health training institutions. This role involves overseeing and supporting faculty, students, and educational programs in fields such as medicine, nursing, physical therapy, dentistry, among others. Key Responsibilities: Academic Program Supervision: Coordinate and supervise health sciences academic programs, ensuring they meet quality standards and are updated in line with best practices and advancements in the field. Resource Management: Manage the human and material resources necessary for the efficient operation of programs, including assigning faculty, budget management, and ensuring facilities are suitable for teaching. Curriculum Development: Participate in the constant review and updating of curricula and training programs, incorporating the latest advancements in health sciences and maintaining academic relevance. Assessment and Accreditation: Collaborate in the accreditation process for health sciences programs and faculties, complying with standards and regulations established by relevant authorities. Personnel Management: Supervise and evaluate teaching and administrative staff, providing guidance, training, and support for the professional development of team members. Interdepartmental Coordination: Collaborate with other academic and administrative departments to ensure efficiency and consistency in the management of health sciences programs. Record Maintenance: Maintain accurate and up-to-date records related to academic management and program administration. Job Requirements: Master's degree in a field related to health sciences (e.g., medicine, nursing, physical therapy). Previous experience in coordinating academic programs in health sciences. In-depth knowledge of standards and regulations in the field of health education. Leadership, management, communication, and conflict resolution skills. Ability to work collaboratively with different departments and stakeholders. Up-to-date knowledge in the field of health sciences. Proficiency in MS Office. Fluency in the English language. Monday to Friday (9:00am - 6:00pm / 10:00am - 7:00pm / 11:00am - 8:00pm)

Job Description The Clinical Programs Supervisor is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she has the responsibility to promote teamwork, give support to supervise daily tasks and complete administrative duties. He or she will evaluate the health care and educational needs of the patients regarding medications and will communicate recommendations to prescribers as necessary. Among other duties, the Clinical Programs Supervisor will ensure patient's understanding of medication regimens and will recognize and provide next steps for patients reporting adverse reactions or concerns with specialty medications. From time to time, the Clinical Programs Supervisor may be required to conduct some field work to visit HCP's and Patients or to accompany Management in carrying out some work-related activities. Responsibilities include but are not limited to: Assesses,monitorsand evaluates medication care plans,servicesand outcomes to maximizepatient'shealth/outcomes. Identifiespatient'shealth and educational needs. Communicates with providersregardingpatient'smedication complications or needs. Provides guidance to patients on adverse medication reactions withinscopeand refers topharmacistas necessary. Completes REMS product training and provides counseling for patients onsubsequentcycles of available REMS products. Provides medication counseling for patients starting new medication regimens. Interacts continuously withpatient, family, physician(s), and other providersutilizingclinical knowledge andexpertisetodeterminemedical history andcurrent status. Reports critical incidents and informationregardingquality of careissues. Assist Operations/Clinical Department associates with clinical support for prior authorization,billingor other administrative functions, during periods of high volume, tomaintainworkflow and meet customer service imperatives. Provide support ason-call clinician asrequired. Ensurescompliance with all state and federal regulations and guidelines in day-to-day activities. Support ClinicalServices Managerwith the supervision of employees,dutiesand company goals. Performs other duties as assigned. Minimum requirements: High School Diploma; Bachelor's Degree in Nursing; 3 years of experience in patient nursing and/or direct patient care is preferred 2 years of experience in Specialty Pharmacy is preferred *** EEOC F/M/D/V***

The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot. The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language. Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays. Pay Rate: $14.00 per hour What are the benefits of working for Hilton?* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Go Hilton travel program: 100 nights of discounted travel * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! * Maternity and paternity leave as per Hilton policy * Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care * Mental health resources including free counseling through our Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * 401K plan and company match to help save for your retirement * Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * Assist the Front Office Manager with daily Front Office operations * Provide prompt service and actively seek opportunities to drive Guest satisfaction * Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments * Manage, resolve or escalate any and all Guest complaints quickly * Work with room assignments for reservations prior guest arrival * Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events * Advise team of any special events or VIP Guests in the hotel for events or for general accommodations * Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule * Attend all Front Office meetings * Act in accordance with fire, health and safety regulations and follow the correct procedures when required * Serve your role and Team in an environmentally-conscience manner What are we looking for? Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: * Previous customer service experience within the hotel/leisure/retail sector * Excellent interpersonal and communication skills * Bilingual: English & Spanish * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations * It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Purpose: To deliver strategic administrative and operational support to the commercialization team, driving the efficient execution of commercial initiatives and achievement of business objectives. This role harnesses advanced digital platforms, AI-driven analytics, and robust data management practices to optimize processes, generate actionable insights, and enable informed decision-making across all commercial activities. Key Responsibilities: * Customer Insights and Analytics: Participate in the brand planning process analysis to identify customer insights needs and ensure Market Research initiatives are consistent with Brand plan Coordinate market research plans with LATAM to avoid overlap/duplications Coordinate and participate in the presentation of market research studies results to the appropriate audience Be a liaison between Marketing and External Market Research Consultants Be proficient in Quantum to ensure everything complies with BMS standards before starting Market Research * Administrative Excellence: Oversee Strat & Ops and BL calendar management, meeting coordination, travel arrangements, and document handling to ensure seamless team operations. Support Strat & Ops Assoc Dir in creating, maintaining and monitoring departmental service orders, vendors SOW and Icertis repository documentation. * Budget & Expense Oversight: Support financial processes, on behalf of Brand Leads and Strat & Ops Assoc Dir, including but not limited, expense submissions, purchase orders, invoicing, and budget tracking in Compass and RPM for team initiatives. Train and guide internal stakeholders on creating check requests and ensure all documentation is uploaded in SAP before proceeding. * Project Coordination: Build and maintain Strategy and Operations SharePoint and Task List, as well as oversees BU budget. Work closely with marketing teams to understand their objectives and requirements for campaign or congress to build a feasible project management scope and tool. Supports Brand Teams with Service Orders, Sample Management and Speaker Bureau Financial Alignment. Meet with media agencies to conduct budget recap and adjust PO's as needed. Ensure every PO is open in compliance and with all the required documentation Develop detailed project plans and timelines that outline all tasks, milestones, and deadlines. Drive execution of launch plans and commercial campaigns by managing timelines, deliverables, and stakeholder communications. Facilitate regular meetings and communication between cross-functional teams to ensure that everyone is aligned and working towards the same goals with each project. Monitor progress against project plans and timelines and take corrective action as needed to keep projects on track. * Stakeholder Engagement: Effectively manage relationships with internal stakeholders, external vendors, and partners involved in the BMS PR operation. Ensure clear communication and alignment throughout the project's planning and execution process. Act as a liaison for internal and external stakeholders, addressing inquiries, RFP proposals, resolving issues, and coordinating high-impact engagement sessions across diverse audiences. Be proficient in supporting internal stakeholders in creating SOW, uploading documents in Incertis and navigating any other operational BMS platform * Support to MAx Department with Commercial and Medicare Rebates: Coordinates the validation and sharing of Commercial and Medicare rebate documents and payment details for BMS Puerto Rico on a quarterly basis, ensuring timely distribution to relevant finance and operations personnel for approval and signature. Provides the required validation documents for both Commercial and Medicare rebates, facilitating compliance and accuracy in rebate processing. Ensures SAP payment information is included, and all necessary approvals are obtained on schedule to prevent penalties and late fees. * Compliance & Governance: Ensure all activities comply with corporate policies, regulatory requirements, and applicable laws, maintaining accurate documentation for audit readiness. * AI & Insights: Utilize AI-driven tools and analytics to optimize business operations, streamline processes, and generate actionable insights that support decision-making. * Data Management & Reporting: Maintain and update sales databases, track key performance metrics using available dashboards, and prepare insightful reports and presentations for leadership and team meetings using BMS AI tools. Ensure data integrity, compliance, and security across all platforms and reporting systems. * Event Management: Plan and execute internal and external events-such as training sessions, workshops, commercial engagements, covering logistics and communications. Work with cross-functional teams, including creative, digital, and event teams, to ensure the successful execution of congresses. Facilitate effective communication and collaboration between teams to ensure all aspects of the congress are executed on time and meet quality standards. Maintain a high standard of quality for all deliverables associated with the congress. Review and approve materials to ensure they meet the required standards and align with the objectives of the congress. Maintain accurate documentation related to congress planning and execution, including project plans, meeting minutes, and status reports. Identify opportunities for process improvements and efficiencies in congress management. Implement best practices and lessons learned from previous congresses to enhance future events. Requirements: * Bachelor's degree in business administration, Marketing, or related field. * 5+ years of experience in relevant administrative or commercial support experience (pharmaceutical or healthcare industry preferred) * Accounting experience is strongly recommended. * Strong analytical and problem-solving skills, detail-oriented, proactive, and capable of working in a fast-paced team environment * Proficiency in MS Office Suite (Excel, PowerPoint, Outlook) and familiarity with AI-driven tools for process optimization and reporting * Ability to effectively manage multiple congresses and projects simultaneously, ensuring they are executed on time and within budget. * Ability to work with cross-functional teams, internal stakeholders, external vendors, and partners to facilitate effective communication and collaboration throughout planning and execution process. * Ability to maintain a high standard of quality for all deliverables associated with the job, including reviewing and validating documentation to ensure they meet required standards and align with BMS policies. * Ability to identify opportunities for process improvements and efficiencies in project management and implement best practices and lessons learned from previous projects to enhance future ones. * Ability to monitor progress against project plans and timelines and take corrective action as needed to keep projects on track, while being flexible and adaptable to changing circumstances * Strong organizational, communication, and stakeholder management skills; ability to multitask and prioritize effectively. * Preferred: Experience with CRM systems (e.g., Veeva) and data visualization tools (Power BI/Tableau). * High level of integrity and confidentiality. * Languages: fluent English oral and written #LI-hybrid If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit ************************************* Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to **************************. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: ********************************************* Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at ***************************************** Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Job Description GENERAL DESCRIPTION: The Family Engagement Coordinator is responsible for coaching and providing supervisory guidance to Family Engagement team members in order to strengthen staff capacity. The FEC will work collaboratively with the Early Learning, Mental Health and Disabilities and Health and Nutrition staff in order to enhance family life practices and circumstances that promote child development and well-being TASKS AND ESSENTIAL JOB RESPONSIBILITIES: 1. Work in collaboration with the Director of Family Engagement and ERSEA and other leadership to develop, implement and refine the program's family engagement approach in order to promote family outcomes that support children's school readiness and well-being 2. Coach and provide supervisory guidance to Family Engagement team members in order to strengthen staff capacity and move staff towards mastery in core competencies included in the Family Advocate Success Rubric. 3. Build a team that works collaboratively with Early Learning, Mental Health and Disabilities, and Health and Nutrition leadership/team in order to enhance family life practices and circumstances that promote child development and wellbeing. 4. Assist the Director of Family Engagement & ERSEA to identify community partners to proactively support all family's needs provide on-site support and interventions. 5. Oversee advocates' roles with ERSEA (Eligibility, recruitment, selection, enrollment and attendance) 6. Work with agency leadership to align program's Family Engagement approach with the Office of Head Start's Parent Family Community Engagement Framework, and to enhance interventions to achieve family outcomes in the seven targeted outcome areas 7. Provide coaching and support to family engagement staff to ensure the reliability of family assessment and goal progress data and to strengthen staff focus on outcomes-focused family interventions 8. Use qualitative data from external audit and evaluation to track family outcomes and refine strategies to improve family impact and ensure that program strategies are executed with reliability, fidelity, and quality.) 9. Support family engagement staff to assist families to set individualized evidence-based goals and make demonstrable changes in family life practices linked in the research to school readiness 10. Ensure effective coordination with Early Learning, MHD and Health leadership and staff to develop and implement group and center-based campaigns and activities that build a program wide culture among staff and families to promote family life practices to close the achievement gap. 11.Implement a research based Family Curriculum, (Shine On, Families) that extends our classroom curriculum into the family's home, modeling high quality adult- child interactions teachers use in their classrooms for families. Focus on coordination and collaboration with education. 12. Utilize family data sources to understand self-sufficiency trends and assist staff to understand priority family self-sufficiency needs 13. Work with the Director of Health and Family Engagement to ensure self-sufficiency partnerships aligned to the results established in the program goals . 14.Coordinate with Early Learning, MHD and Health teams to execute high quality case consultation and case conferencing systems to address the needs of children with chronic health conditions and/or special needs. 15. Oversee and monitor family goal setting, follow-up and coordination for children with chronic health conditions and special needs to assure coordination of home/school strategies 16. Oversee ongoing family assessment to ensure that vulnerable families are identified and referred to clinical social workers, as appropriate, for more intensive support and follow-up 17. Assist family engagement team to build proficiency in engaging families in conversations regarding the impact of high-risk behaviors on children's development and motivating them to engage in treatment or support. 18. Supervise assigned department personnel. Includes the following responsibilities, but not limited to; hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. 19. Fully integrate Family Advocate Success Rubric data into staff coaching, supervision, and on-going professional development 20. Maintain consistent coaching and supervision resulting in all family services staff scoring at an average score of implementing or higher on the Family Advocate Success Rubric. 21. Educate direct reports on all department and agency policies and procedures. 22. Meet with assigned staff at least monthly to identify and resolve problems, manage projects, track goals, and review work processes and procedures. 23. Participate in assigned meetings, events and training as required. 24. Support eligibility, recruitment, selection, enrollment, and attendance oversight to ensure that all systems and operations are in compliance with Head Start Performance Standards and reflect integration of community assessment and other community indicator data. 25. Coordinate with center and program leadership to ensure that family engagement and early learning teams work together to ensure on-time daily attendance of all children, and to implement strategies to reduce chronic absence outcomes-based family engagement. Non-Essential Duties: Perform any other duties as assigned. Requirements: Bachelor's Degree in Family and Child Development, Public Health, Social Work or related field required, Masters preferred. Minimum of three (3) years of experience working with diverse families in low income communities, with supervisory responsibilities required; experience executing evidence-based strategies to strengthen outcomes for children and families preferred. Background and experience executing evidence-based strategies to strengthen outcomes for children and families. Bilingual Required- translation and interpretation(language(s)- program specific). Maintain certification in CPR and First Aid. Physical exam and background checks are required for this position. Travel required locally or long-distance up to 10% of the time for work-related meetings and functions. Must have a valid driver's license and reliable transportation. Knowledge, Skills, & Abilities: Ability to interact effectively with people from diverse backgrounds. Ability to communicate effectively, verbally and in writing. Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation. Must be honest, dependable and able to meet deadlines. Self-motivated and able to work independently. Physical Requirements: Ability to sit most of the time with some bending and reaching. Ability to stand, walk, and bend periodically. Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing. Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, transcription, computer terminal, extensive reading). Ability to receive and respond to oral communication. Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. SUPERVISION EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent. PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development. ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged. COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them. PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A. SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports. Work Environment: Work is generally performed in an office environment. Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices). Standard office equipment generally used includes: Telephone Personal Computer (monitor, keyboard, and mouse) or Tablet Printer/Photocopy Machine Calculator Fax Machine ORGANIZATIONAL VALUES: Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale. Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency. Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. We are an equal opportunity employer committed to creating a diverse and healthy workplace.

Job Description The Clinical Programs Supervisor is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she has the responsibility to promote teamwork, give support to supervise daily tasks and complete administrative duties. He or she will evaluate the health care and educational needs of the patients regarding medications and will communicate recommendations to prescribers as necessary. Among other duties, the Clinical Programs Supervisor will ensure patient's understanding of medication regimens and will recognize and provide next steps for patients reporting adverse reactions or concerns with specialty medications. From time to time, the Clinical Programs Supervisor may be required to conduct some field work to visit HCP's and Patients or to accompany Management in carrying out some work-related activities. Responsibilities include but are not limited to: Assesses,monitorsand evaluates medication care plans,servicesand outcomes to maximizepatient'shealth/outcomes. Identifiespatient'shealth and educational needs. Communicates with providersregardingpatient'smedication complications or needs. Provides guidance to patients on adverse medication reactions withinscopeand refers topharmacistas necessary. Completes REMS product training and provides counseling for patients onsubsequentcycles of available REMS products. Provides medication counseling for patients starting new medication regimens. Interacts continuously withpatient, family, physician(s), and other providersutilizingclinical knowledge andexpertisetodeterminemedical history andcurrent status. Reports critical incidents and informationregardingquality of careissues. Assist Operations/Clinical Department associates with clinical support for prior authorization,billingor other administrative functions, during periods of high volume, tomaintainworkflow and meet customer service imperatives. Provide support ason-call clinician asrequired. Ensurescompliance with all state and federal regulations and guidelines in day-to-day activities. Support ClinicalServices Managerwith the supervision of employees,dutiesand company goals. Performs other duties as assigned. Minimum requirements: High School Diploma; Bachelor's Degree in Nursing; 3 years of experience in patient nursing and/or direct patient care is preferred 2 years of experience in Specialty Pharmacy is preferred *** EEOC F/M/D/V***

The famous **Caribe Hilton** is looking for a Pre\-Arrival Coordinatorto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot\. The ideal candidate has a minimum of 1 year in Pre\-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and isable to communicate in Spanish and English and understand the language\. **Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week including weekends and holidays\. **Pay Rate:** $14\.00 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and paternity leave as per Hilton policy + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What** **will I be doing?** As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Assist the Front Office Manager with daily Front Office operations + Provide prompt service and actively seek opportunities to drive Guest satisfaction + Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments + Manage, resolve or escalate any and all Guest complaints quickly + Work with room assignments for reservations prior guest arrival + Work with all facilities and services provided within the hotel and identify opportunities for up\-selling and promoting new or ongoing events + Advise team of any special events or VIP Guests in the hotel for events or for general accommodations + Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule + Attend all Front Office meetings + Act in accordance with fire, health and safety regulations and follow the correct procedures when required + Serve your role and Team in an environmentally\-conscience manner **What are we looking for?** Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: + Previous customer service experience within the hotel/leisure/retail sector + Excellent interpersonal and communication skills + Bilingual: English & Spanish + Commitment to delivering a high level of customer service + Ability to work under pressure + Excellent grooming standards + Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + High level of IT proficiency **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Pre\-Arrival Coordinator \- Caribe Hilton_ **Location:** _null_ **Requisition ID:** _HOT0C4PW_ **EOE/AA/Disabled/Veterans**

Job Description: GENERAL JOB INFORMATION JOB TITLE: Coordinator - Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager - Hospital DivisionCLASSIFICATION: Non-Exempt Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e. g. , phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a. Prepare and send a service quotation to the client when there is no active contract. b. Verify whether the service is covered under warranty. c. Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment. d. Create the service call in Salesforce. e. Assign the call to the appropriate Technician based on availability, training, and location relative to the client. Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce. Verify that the Technician has completed the service closure process in Salesforce. Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email. Create and maintain an updated list of equipment in Salesforce, including:a. Entering sold equipment information once the Customer Service department sends the notification email. b. Inputting data under the ASSET tab. c. Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear. Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer. Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment's maintenance calendar. Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client. Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications. Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor. Manage multimeter certifications as follows:a. National Standard:i. Assign the instrument pickup to the Service Technician. ii. Record the certification expiration date in Salesforce once picked up. iii. Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date. b. Southeastern Biomedical:i. Request certification cost quotation from the supplier. ii. Send the quotation to the Division Manager for approval. iii. Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P. O. ) and prepare shipment once approval is confirmed. iv. Enter calibration expiration information in Salesforce upon instrument return. v. Create an Outlook alert copying the Senior Service Technician and the Division Manager. Identify and assign Technicians for customer site visits and installation or demo project setup. Create new customer records in Salesforce:a. Verify if the customer exists in the database; if not, send the “New Customer HC” form. b. Enter customer data upon receipt of the completed form. c. Notify Customer Service to request the customer number (HC). d. Prepare a quotation based on customer requirements. e. Send the quotation to the client and, once approved, generate the service order. Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a. Contacting the client to confirm details and availability. b. Assigning the appropriate Technician. c. Creating the service in Salesforce. d. Closing the service cycle in Acumatica. e. Issuing the invoice as applicable. Manage warranty claims with suppliers (parts and/or services):a. Receive specifications from the Technician for the claim. b. Enter the claim in the supplier portal. c. Notify the supplier via email of the claim submission. d. Create the service call and assign the Technician once the part is received. e. Prepare part orders and sales requests as follows:i. Compile a detailed list of required parts in Excel. ii. Request quotations from external suppliers as needed. iii. Send the list to the Division Manager for approval. iv. Forward approved requests to the Purchasing Department (“Purchasing” group). v. Follow up with Purchasing until all purchase orders are received. vi. Generate service invoices and send them to clients via email or physical document. vii. Send the final invoice to the Finance Department's Credit and Accounts Receivable unit based on the true equipment cost. Ensure strict adherence to the Division's instructions, guidelines, and specifications when executing coordination tasks. Process equipment sales as follows:a. Verify the supplier's installed base list (Excel) to check if the client is registered in the PEGA portal. b. If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration. c. Once confirmed, email GE's “Installed Base” group the equipment serial number and the Technician's report (SA from Salesforce). Create new parts in the Acumatica platform. Notify clients when the supplier issues an equipment recall:a. Send the client the authorization document to process the recall. b. Assign the appropriate Technician to perform the recall service. c. Send the supplier the Technician's SA report and client authorization to confirm closure. d. Process a zero-dollar invoice for the recall in Acumatica. Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties. Coordinate participation of Hospital Division staff in conventions, including:a. Creating a checklist of all requirements. b. Sending the checklist to the Project Management Department with all relevant details. c. Organizing promotional material quantities for distribution. d. Requesting placement of materials in warehouse aisle “S. ”e. Invoicing convention equipment in Acumatica to record movement. f. Verifying placement with the Project Messenger. g. Upon completion, confirming return and counting promotional materials. h. Sending a final checklist to Project Management confirming returns and status. i. Removing the invoice in Acumatica to reflect equipment return to inventory. Actively contribute to maintaining the company's mission and achieving its vision, exemplifying Bionuclear's culture of efficiency, values, and commitment to superior internal and external customer service. INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division. Cover Receptionist duties during lunch breaks or as needed to support the Administration Department. Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator. Coordinate participation of Division personnel in trainings and development activities (e. g. , flight reservations, car rentals, lodging, expenses). Attend and/or coordinate meetings, trainings, and professional development activities as required. Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments. Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution. Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course. PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service. JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skills DISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente. Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a. Preparar y enviar al cliente una cotización del servicio, de no tener un contrato. b. Verificar si el servicio corresponde o no a garantía. c. Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago. d. Crear la llamada en Salesforce. e. Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente. Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce. Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce. Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico. Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a. Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente. b. Entrar la información en la pestaña denominada “Asset”. c. Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear. Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero. Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido. Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente. Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios. Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes. Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar. Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook. Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos. Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada. Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda. Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido. Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación. Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE. Crear piezas nuevas en la plataforma de Acumatica. Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la

**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . **Purpose:** To deliver strategic administrative and operational support to the commercialization team, driving the efficient execution of commercial initiatives and achievement of business objectives. This role harnesses advanced digital platforms, AI-driven analytics, and robust data management practices to optimize processes, generate actionable insights, and enable informed decision-making across all commercial activities. **Key Responsibilities:** + **Customer Insights and Analytics:** Participate in the brand planning process analysis to identify customer insights needs and ensure Market Research initiatives are consistent with Brand plan Coordinate market research plans with LATAM to avoid overlap/duplications Coordinate and participate in the presentation of market research studies results to the appropriate audience Be a liaison between Marketing and External Market Research ConsultantsBe proficient in Quantum to ensure everything complies with BMS standards before starting Market Research + **Administrative Excellence:** Oversee Strat & Ops and BL calendar management, meeting coordination, travel arrangements, and document handling to ensure seamless team operations.Support Strat & Ops Assoc Dir in creating, maintaining and monitoring departmental service orders, vendors SOW and Icertis repository documentation. + **Budget & Expense Oversight** :Support financial processes, on behalf of Brand Leads and Strat & Ops Assoc Dir, including but not limited, expense submissions, purchase orders, invoicing, and budget tracking in Compass and RPM for team initiatives.Train and guide internal stakeholders on creating check requests and ensure all documentation is uploaded in SAP before proceeding. + **Project Coordination** :Build and maintain Strategy and Operations SharePoint and Task List, as well as oversees BU budget.Work closely with marketing teams to understand their objectives and requirements for campaign or congress to build a feasible project management scope and tool.Supports Brand Teams with Service Orders, Sample Management and Speaker Bureau Financial Alignment.Meet with media agencies to conduct budget recap and adjust PO's as needed. Ensure every PO is open in compliance and with all the required documentation Develop detailed project plans and timelines that outline all tasks, milestones, and deadlines.Drive execution of launch plans and commercial campaigns by managing timelines, deliverables, and stakeholder communications.Facilitate regular meetings and communication between cross-functional teams to ensure that everyone is aligned and working towards the same goals with each project.Monitor progress against project plans and timelines and take corrective action as needed to keep projects on track. + **Stakeholder Engagement** : Effectively manage relationships with internal stakeholders, external vendors, and partners involved in the BMS PR operation.Ensure clear communication and alignment throughout the project's planning and execution process.Act as a liaison for internal and external stakeholders, addressing inquiries, RFP proposals, resolving issues, and coordinating high-impact engagement sessions across diverse audiences.Be proficient in supporting internal stakeholders in creating SOW, uploading documents in Incertis and navigating any other operational BMS platform + **Support to MAx Department with Commercial and Medicare Rebates:** Coordinates the validation and sharing of Commercial and Medicare rebate documents and payment details for BMS Puerto Rico on a quarterly basis, ensuring timely distribution to relevant finance and operations personnel for approval and signature.Provides the required validation documents for both Commercial and Medicare rebates, facilitating compliance and accuracy in rebate processing.Ensures SAP payment information is included, and all necessary approvals are obtained on schedule to prevent penalties and late fees. + **Compliance & Governance:** Ensure all activities comply with corporate policies, regulatory requirements, and applicable laws, maintaining accurate documentation for audit readiness. + **AI & Insights:** Utilize AI-driven tools and analytics to optimize business operations, streamline processes, and generate actionable insights that support decision-making. + **Data Management & Reporting:** Maintain and update sales databases, track key performance metrics using available dashboards, and prepare insightful reports and presentations for leadership and team meetings using BMS AI tools.Ensure data integrity, compliance, and security across all platforms and reporting systems. + **Event Management:** Plan and execute internal and external events-such as training sessions, workshops, commercial engagements, covering logistics and communications.Work with cross-functional teams, including creative, digital, and event teams, to ensure the successful execution of congresses.Facilitate effective communication and collaboration between teams to ensure all aspects of the congress are executed on time and meet quality standards.Maintain a high standard of quality for all deliverables associated with the congress.Review and approve materials to ensure they meet the required standards and align with the objectives of the congress.Maintain accurate documentation related to congress planning and execution, including project plans, meeting minutes, and status reports.Identify opportunities for process improvements and efficiencies in congress management. Implement best practices and lessons learned from previous congresses to enhance future events. **Requirements:** + Bachelor's degree in business administration, Marketing, or related field. + 5+ years of experience in relevant administrative or commercial support experience (pharmaceutical or healthcare industry preferred) + Accounting experience is strongly recommended. + Strong analytical and problem-solving skills, detail-oriented, proactive, and capable of working in a fast-paced team environment + Proficiency in MS Office Suite (Excel, PowerPoint, Outlook) and familiarity with AI-driven tools for process optimization and reporting + Ability to effectively manage multiple congresses and projects simultaneously, ensuring they are executed on time and within budget. + Ability to work with cross-functional teams, internal stakeholders, external vendors, and partners to facilitate effective communication and collaboration throughout planning and execution process. + Ability to maintain a high standard of quality for all deliverables associated with the job, including reviewing and validating documentation to ensure they meet required standards and align with BMS policies. + Ability to identify opportunities for process improvements and efficiencies in project management and implement best practices and lessons learned from previous projects to enhance future ones. + Ability to monitor progress against project plans and timelines and take corrective action as needed to keep projects on track, while being flexible and adaptable to changing circumstances + Strong organizational, communication, and stakeholder management skills; ability to multitask and prioritize effectively. + Preferred: Experience with CRM systems (e.g., Veeva) and data visualization tools (Power BI/Tableau). + High level of integrity and confidentiality. + Languages: fluent English oral and written \#LI-hybrid If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Compensation Overview:** The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit ************************************* Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. **Supporting People with Disabilities** BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to ************************** . Visit careers.bms.com/ (****************************************** eeo-accessibility to access our complete Equal Employment Opportunity statement. **Candidate Rights** BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: ********************************************* **Data Protection** We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at **************************************** . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1597025 **Updated:** 2025-12-04 04:37:17.736 UTC **Location:** Guaynabo-PR Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

TITLE: Site Coordinator & Case Manager PILLAR : Economic Pillar REPORTS TO: Program Manager STATUS : þ Full-time o Part-time CLASIFICATION (FLSA): þ Exempt o Non-Exempt GENERAL DESCRIPTION: Coordinating and overseeing the Youth Build implementation on-site and case management to develop strategies to assure retention and help students with program participation and personal growth. TASKS AND DETAILED WORK ACTIVITIES: Implement program curriculums coordinate trainings and ensure quality program implementation. Develop strategies to assure participant retention, and help with students' adaptation to a working environment. Coordinate with community schools to ensure sufficient recruitment for the program. Assess of needs and social-emotional well-being of the youth and design the strategies to support them in achieving their goals, including the initial retreat. Work with the Youth Build Program Coordinator to ensure full compliance with participant attendance, class performance, and required assessments. Facilitate the psychoeducational program and promote the program inside and outside the community. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs. Write program reports and elevate red flags on compliance. Collaborate and participate in organizational events and develop schedules with practical training sites. Perform any other task requested by the supervisor. SUPERVISORY RESPONSIBILITIES: Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Encouraging and building mutual trust, respect, and cooperation among team members. Identify the developmental needs of others, developing formal educational or training initiatives, such as coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's degree in social work, psychology, education, sociology, or related field. A master's degree in a related field is preferable. One (1) or more years of experience working with communities, students, or adolescents. Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Communicating with Supervisors, Peers, or Subordinates - providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coordinating the Work and Activities of Others - getting members of a group to work together to accomplish tasks. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Making Decisions and Solving Problems - analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings - monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques. Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. An Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.