Public service representative vs associate customer service representative

The differences between public service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Public service representative vs associate customer service representative overview

	Public Service Representative	Associate Customer Service Representative
Yearly salary	$31,799	$35,215
Hourly rate	$15.29	$16.93
Growth rate	-4%	-4%
Number of jobs	118,897	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Public service representative vs associate customer service representative salary

Public service representatives and associate customer service representatives have different pay scales, as shown below.

	Public Service Representative	Associate Customer Service Representative
Average salary	$31,799	$35,215
Salary range	Between $25,000 And $39,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between public service representative and associate customer service representative education

There are a few differences between a public service representative and an associate customer service representative in terms of educational background:

	Public Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Public service representative vs associate customer service representative demographics

Here are the differences between public service representatives' and associate customer service representatives' demographics:

	Public Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between public service representative and associate customer service representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Public service representative vs associate customer service representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Public Service Representative
Public Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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