Public service representative vs phone representative

The differences between public service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Public service representative vs phone representative overview

	Public Service Representative	Phone Representative
Yearly salary	$31,799	$42,827
Hourly rate	$15.29	$20.59
Growth rate	-4%	-4%
Number of jobs	118,897	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Public service representative vs phone representative salary

Public service representatives and phone representatives have different pay scales, as shown below.

	Public Service Representative	Phone Representative
Average salary	$31,799	$42,827
Salary range	Between $25,000 And $39,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between public service representative and phone representative education

There are a few differences between a public service representative and a phone representative in terms of educational background:

	Public Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 61%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Public service representative vs phone representative demographics

Here are the differences between public service representatives' and phone representatives' demographics:

	Public Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between public service representative and phone representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Public service representative vs phone representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Public Service Representative
Public Service Representative vs Phone Representative

Updated January 8, 2025

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