Public service representative vs retention representative

The differences between public service representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Public service representative vs retention representative overview

	Public Service Representative	Retention Representative
Yearly salary	$31,799	$50,753
Hourly rate	$15.29	$24.40
Growth rate	-4%	-4%
Number of jobs	118,897	220,352
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Public service representative vs retention representative salary

Public service representatives and retention representatives have different pay scales, as shown below.

	Public Service Representative	Retention Representative
Average salary	$31,799	$50,753
Salary range	Between $25,000 And $39,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between public service representative and retention representative education

There are a few differences between a public service representative and a retention representative in terms of educational background:

	Public Service Representative	Retention Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Public service representative vs retention representative demographics

Here are the differences between public service representatives' and retention representatives' demographics:

	Public Service Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between public service representative and retention representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Public service representative vs retention representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Public Service Representative
Public Service Representative vs Retention Representative

Updated January 8, 2025

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