Public service representative vs service center representative

The differences between public service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a public service representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $31,799 average annual salary of a public service representative.

The top three skills for a public service representative include customer service, press releases and drivers license. The most important skills for a service center representative are patients, HR, and customer calls.

Public service representative vs service center representative overview

	Public Service Representative	Service Center Representative
Yearly salary	$31,799	$33,420
Hourly rate	$15.29	$16.07
Growth rate	-4%	-4%
Number of jobs	118,897	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Public service representative vs service center representative salary

Public service representatives and service center representatives have different pay scales, as shown below.

	Public Service Representative	Service Center Representative
Average salary	$31,799	$33,420
Salary range	Between $25,000 And $39,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between public service representative and service center representative education

There are a few differences between a public service representative and a service center representative in terms of educational background:

	Public Service Representative	Service Center Representative
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Public service representative vs service center representative demographics

Here are the differences between public service representatives' and service center representatives' demographics:

	Public Service Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 42.9% Female, 57.1%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 11.0% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 7.5% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between public service representative and service center representative duties and responsibilities

Public service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Coordinate the VIP rider program.
Utilize Instagram and Facebook to promote upcoming events.
Assist customers with DMV relate issues via one call resolution.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide VIP services to patients including members of royal family.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Public service representative vs service center representative skills

Common public service representative skills

Customer Service, 20%
Press Releases, 11%
Drivers License, 8%
Public Affairs, 7%
Community Relations, 7%
Government Agencies, 4%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Public Service Representative
Public Service Representative vs Service Center Representative

Updated January 8, 2025

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