Remote support specialist jobs in Chaska, MN - 793 jobs

Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day. As a Service Support Specialist/ Repair Coordinator, you will: Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. Coordinate service for our customers with our in-home repair technicians or appropriate external service providers. Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products Document every customer interaction, including service requests, troubleshooting steps, and customer communications. Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems. To succeed as a Repair Coordinator, you'll: Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills Be a part of a team that is committed to meeting and exceeding customers' expectations. Be punctual and committed to excellent attendance Requirements: High school diploma or GED Previous call center or customer service-related experience is preferred Ability to work as a member of a cross-functional team Proficiency with technology, including Microsoft Office Strong typing skills, a minimum of 40 WPM Successful completion of pre-employment criminal background check and drug screening Hours and Location: Full-time, 8:30 am-5:00 pm, Monday through Friday Training hours are 7:30 am - 4:00 pm for the first two weeks On-site at our St Paul Corporate Office, near Dale Street and I-94 East Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus! What's in it for you: Monthly training sessions on appliances and processes Career growth and employee personal/professional development Medical, Dental, and Vision Insurance Company-paid Short-term Disability 401k and Profit Sharing PTO and Paid Holidays Appliance discounts Company Overview: Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.

Overview and Responsibilities Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives through education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in search of the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence. Job Summary This position will provide critical support for the entire Saint Mary's university network infrastructure, spanning our Winona, Minneapolis and Rochester campuses. This involves comprehensive responsibilities for the support, maintenance, security, and strategic development of core systems, including servers, storage, backup solutions, and SANs. This position is also responsible for the hands on, day-to-day network operations on our Minneapolis campus. This position works closely with the Network Operations Team to provide technical guidance on infrastructure improvements and our application programs to ensure systems run efficiently and effectively. Salary Range: $60,000-$73,500 Main Duties & Responsibilities * Administration and Maintenance: Design, configure, maintain, and troubleshoot core network devices, including routers, switches (Layer 2/3), firewalls, VPN, and wireless access points (WIFI) * Threat & Incident Response: Analyze security alerts, logs, and event data to detect, investigate, and remediate security incidents and vulnerabilities * Monitor and test network performance and provide network performance statistics and reports * Recommend, schedule, and perform server and network improvements, upgrades, and repairs * Voice/Telecom: Support and maintain Voice over IP (VoIP) and other voice communication systems * Data Systems: Manage and maintain Enterprise Storage, Data Backup, and SANs * Assist with server and security audits * Stay current with networking technology through exploration and research * Serve as a subject matter expert by continuously researching, documenting, and communicating findings on new networking technologies and security best practices * Monitor system and network resources to ensure acceptable response time performance * Provide daily management and routine reporting for all servers and the checking of event logs to determine any irregularities * Perform other duties as assigned Qualifications Experience and Education Requirements Required: * Associate's degree and 4+ years of technical experience Or Bachelor's Degree in IT related field * Driver's license Preferred: * Bachelor's Degree in IT related field * Certifications (CCNA, VMWare, A+, Microsoft, etc.) Essential Knowledge & Skills * Expert understanding of TCP/IP, DNS, DHCP, and OSI Model. In-depth knowledge of IP Addressing, Subnetting, and VLAN configuration and troubleshooting across complex networks * Advanced configuration of firewalls, routers and switches (Layer 2/3). Proficiency in routing protocols (e.g., OSPF, EIGRP, BGP) and high-availability/redundancy protocols * Advanced administration of Windows Server (Active Directory, Group Policy) and/or Linux operating systems. Experience with server installation, patching, and hardening * Proficiency in managing and troubleshooting Virtualization platforms (VMware, Hyper-V) and core Cloud administration (Azure, M365) * Knowledge of Enterprise Storage technologies (SAN/NAS) and expertise in configuring, maintaining, and testing Data Backup and Disaster Recovery (DR) systems * Working knowledge of networked applications, SNMP, Syslog and Windows event log management * Strong research and analytical skills * Creative problem-solving skills, attention to detail and follow-through * Ability to work with diverse groups of people, work individually and within a team. * Ability to manage multiple priorities and competing time demands * Ability to respond 24/7 for critical system needs * Ability to occasionally travel between campus locations Physical Demands * Medium work. Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. Physical Hazards - Health and Safety Concerns * General office environments * Ergonomics Application Requirements Apply online at ************************************************************************************** and include a cover letter, resume, and contact information for three professional references. Saint Mary's University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary's University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution. Saint Mary's offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans. All offers of employment are contingent upon the successful completion of a criminal background check.

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Job Title : Technical Support Specialist/Customer Service Location : 1985 Douglas Drive Golden Valley MN USA 55422 Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements • Understand SAP's functionality and be able to maneuver through the system efficiently • Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers • Relationship Management: to build and maintain strong business relationship with all customers Qualifications Basic Qualifications: • High school diploma or GED • Minimum of 1-2 years of customer service experience in an inbound call center • 6 months of SAP experience within the past 5 years • Proficient skills in MS Word, Excel and Outlook Additional Qualifications: • BS in Business, or related degree preferred Additional Information To get further details or to apply, please contact: Ujjwal Mane ujjwal.mane(at) collabera.com ************

Job Title: Technical Support Specialist / Customer Service Representative Duration: 6 Months Must work one weekend day a week. Qualifications • High school diploma • Minimal call center experience - must • Minimum 2 year technical experience and/or technical degree Additional Information All your information will be kept confidential according to EEO guidelines.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job DescriptionDescription: Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team. Sportech offers eligible full-time employees a robust and competitive benefits package, which includes: Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA) Short-term and long-term disability benefits Basic life insurance and voluntary life insurance Hospital indemnity plans, pet insurance, and legal/identity theft services 401k plan with up to a 4% employer match Paid company holidays, paid vacation, and paid volunteer time Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements). Job Summary The Application Support Specialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability. Essential Job Functions Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications. Lead the installation and configuration of business applications to meet the company's requirements. Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems. Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow. Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed. Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats. Ensure compliance with industry standards and data privacy regulations. Provide user support in partnership with departments for application training to ensure effective utilization. Monitor application performance and implement improvements to enhance efficiency and reliability. Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion. Maintain documentation of application configurations, procedures, and troubleshooting steps. Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed. Responsible for other tasks as requested. Some travel required. Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of directly related experience. Strong knowledge of operating systems, productivity software, and technology infrastructure. Proven experience in managing and supporting business applications, including ERP systems and manufacturing software. Proven experience in application integration and data flow processes. Experience in managing application performance monitoring and optimization techniques. Excellent communication and interpersonal skills to provide effective user support and training. Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.). Excellent customer service skills, with the ability to communicate technical concepts to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools. Ability to work independently or part of a team and prioritize tasks in a fast-paced environment. Strong drive for continuous improvement and optimization of Sportech workflow processes. Previous experience integrating PLM, PDM, MRP, ERP systems. Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred. Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred. Certifications in relevant business applications or IT support preferred.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN. Qualifications Mandatory Skills: Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. · Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment. · Strong active listening skills · Strong customer focus and very personable · Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues. · Ability to recognize and adapt communications with the customers to a level the customer understands. · Strong communication skills both written and verbal - able to fully document all ticket documentation at the time of the call. Impact/Outcome: · Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience. · Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies. · Demonstrate a high level of customer focused skills to insure a positive experience for all customers. Additional Information In person interview is required for this position.

Sportech is a rapidly growing company in Elk River, MN. We are looking for talented people who wish to join a values-based company that desires to help our people and customers win. We design, manufacture, and assemble cab components and systems for the powersports, golf and turf, industrial and agricultural end markets. Our design and engineering capabilities allow us to provide complex components and assemblies to our original equipment manufacturer customers. We are always on the gas and seeking dynamic, enthusiastic, and motivated individuals to join our extraordinary team. Sportech offers eligible full-time employees a robust and competitive benefits package, which includes: Medical, dental, and vision plan options, including flexible spending accounts (HSA, FSA, and DCA) Short-term and long-term disability benefits Basic life insurance and voluntary life insurance Hospital indemnity plans, pet insurance, and legal/identity theft services 401k plan with up to a 4% employer match Paid company holidays, paid vacation, and paid volunteer time Sportech Learning Academy (SLA) with courses offered onsite quarterly, focusing on personal and professional growth and development for employees, and tuition reimbursement options for courses completed outside of Sportech Further benefits information is provided as part of the offer process for any offer extended by Sportech. Pay varies by position and is based on multiple factors including labor market data and, depending on position, may include education, work experience, knowledge, skills, and abilities, and/or certifications. Additionally, Sportech takes into account the internal equity of current employees when considering compensation. Sportech's reasonable and good-faith estimate for the range of new hire compensation at the time of posting for this position is between $80,000 - $100,000 annually. Pay may also include variable compensation from time to time such as overtime for non-exempt positions, shift differential for specific shifts, and/or bonus targets (subject to plan eligibility and other requirements). Job Summary The Application Support Specialist is responsible for managing and supporting the company's business applications, including ERP systems, CAD/CAE Systems, manufacturing software, and other specialized applications. This role involves handling the installation, configuration, troubleshooting, and user support for these applications to ensure their optimal performance and availability. Essential Job Functions Manage and support the company's business applications, such as ERP systems, CAD/CAE systems, manufacturing software, and other specialized applications. Lead the installation and configuration of business applications to meet the company's requirements. Develop, implement, and manage API integrations to ensure seamless data flow between business applications and other systems. Collaborate with other IT teams, cross function teams, 3rd party vendors to integrate business applications with other systems and ensure seamless data flow. Troubleshoot and resolve application or integration-related issues to minimize downtime and ensure smooth operations. After hours support may be needed. Ensure the security of business applications by implementing and maintaining robust security protocols, monitoring for vulnerabilities, and applying necessary patches and updates to protect against threats. Ensure compliance with industry standards and data privacy regulations. Provide user support in partnership with departments for application training to ensure effective utilization. Monitor application performance and implement improvements to enhance efficiency and reliability. Lead cross-functional team efforts to ensure smooth and successful project integrations to ERP from inception to completion. Maintain documentation of application configurations, procedures, and troubleshooting steps. Stay updated with the latest developments in business applications and recommend upgrades or enhancements as needed. Responsible for other tasks as requested. Some travel required. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of directly related experience. Strong knowledge of operating systems, productivity software, and technology infrastructure. Proven experience in managing and supporting business applications, including ERP systems and manufacturing software. Proven experience in application integration and data flow processes. Experience in managing application performance monitoring and optimization techniques. Excellent communication and interpersonal skills to provide effective user support and training. Proficiency in troubleshooting hardware and software issues across multiple platforms (Windows, mac OS, etc.). Excellent customer service skills, with the ability to communicate technical concepts to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Familiarity with project management methodologies (e.g., Agile, Waterfall) and tools. Ability to work independently or part of a team and prioritize tasks in a fast-paced environment. Strong drive for continuous improvement and optimization of Sportech workflow processes. Previous experience integrating PLM, PDM, MRP, ERP systems. Experience with specific Epicor Kinetic ERP system or manufacturing software used by the company preferred. Experience with SolidWorks CAD & PDM systems (Creo and Windchill a plus) preferred. Certifications in relevant business applications or IT support preferred.

IS Systems Support Specialist I needs 2 years work experience in an information service environment. IS Systems Support Specialist I requires: CompTIA A+ and Network+ Certifications desirable. Server, PC and laptop hardware configuration and support Hardware and software inventory control and life-cycle management Technical problem analysis and resolution Windows OS and software configuration and support Ability to lift 50 pounds CompTIA A+ and Network+ Certifications Configure, deploy and support hardware (PC, laptop, printers, etc.) Image PCs, install optional software products Trouble-shoot/diagnose hardware and software problems Experience with Dell hardware Formal Microsoft (OS, Office, 365) training Required levels/ Years of Experience education At least 2-years experience working with hardware in a multi-site corporate environment IS Systems Support Specialist I duties: Hardware and Software Configure and install standard hardware and software Support standard hardware, operating systems, printers and software. Load operating system and application upgrades Maintain hardware and software inventory records Write and maintain documentation Perform other duties as assigned

Must Have Technical/Functional Skills * Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services * Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle * Work with vendors to conduct physical asset audit and maintain asset stock rooms * End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) * Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information * Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills * Smart hands support for Server and Network devices * Train the Trainer Roles & Responsibilities * 100% Work from Office (Client location) * Asset inventory management (New Device Asset/Import/Physical Stocking) * PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. * Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) * Accessory Request Fulfillment and Unknown Device Research/Investigation * PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) * Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) * Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) * New Hire onboarding training and orientation * AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionTechnology Support Specialist I - Multiple Locations This is a contract Opportunity Specific site availability and start dates will vary by location. About this Position We're seeking an On-Site Technology Support Specialist I to support daily IT operations and ensure employees can rely on their technology. In this role, you'll provide hands-on support for devices, audio-visual tools, and workplace systems while delivering excellent customer service across your assigned location. This is an evergreen, multi-location opportunity where openings may arise at different times based on business needs. Job Responsibilities Provide daily troubleshooting support for PCs, Macs, software applications, AV tools, and network connectivity. Manage ServiceNow tickets by prioritizing requests, meeting SLAs, and ensuring timely resolution. Perform IT asset management including shipping, receiving, tracking, and lifecycle management. Support meetings and events with AV setup, on-site assistance, and occasional off-site coverage. Deliver VIP/white-glove support and remote-hands assistance as needed. Document issues and solutions to support continuous improvement. Job Skills/Requirements Experience supporting Windows, mac OS, and Microsoft applications including Outlook, Teams, OneDrive, and Office 365. Ability to troubleshoot AV systems including Surface Hubs, Crestron, and Microsoft Teams Rooms. Strong customer service, communication, and time-management skills. Ability to multitask in a fast-paced, on-site support environment. Experience providing hands-on technical support with enterprise hardware and software tools. Why Should I Apply? Opportunity to support enterprise-level IT environments. Exposure to a wide range of AV, collaboration, and network support technologies. Contract flexibility with growth potential. Build in-demand technical and customer-facing IT support skills. Additional Information May support tools such as Condeco, Barco ClickShare, Polycom, Cisco, and digital display equipment. Occasional travel to other sites may be required. Some after-hours support may be needed based on business needs. Strong opportunity for technical skill growth and long-term career development. Locations Alabama: Birmingham Arizona: Phoenix, Tucson Arkansas: Rogers California: Irvine, San Diego, San Francisco, San Jose, Palo Alto, Sacramento Colorado: Denver Connecticut: Hartford, Stamford Florida: Miami, Tampa, Orlando, Boca Raton Hawaii: Honolulu Indiana: Indianapolis Louisiana: New Orleans Michigan: Detroit Minnesota: Minneapolis Pay Range Pay Range: $30-$33 per hour YUPRO Placement is the nation's leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills-first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.

TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients. Hello, Greeting! My name is Priyanka Das and I'm a Technical Recruiter at TekWissen LLC, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a job openings that may interest you. Below is a summary of the position. Position: Customer Engineer/ Desktop Support Engineer Location: Minneapolis, MN Duration: Initial 3 months contract and then Full Time Permanent Job Description: PC and Laptop hardware and software break/fix. PC imaging, installation, moves, etc. Ability to lift 50 lbs. Required Skills 1. Windows 7,Expert QualificationsPC and Laptop hardware and software break/fix Windows 7,Expert Additional InformationThanks and regards Direct: ************ Email: venkat@tekwissen dot com

*** All Applicants need to reside near or in Minneapolis, Minnesota *** Responsible for providing technical support to SEI users. Duties include providing phone, email, on-site, and remote support for production systems, troubleshooting, and resolving issues while maintaining case tracking of these actions. Special emphasis is given to strong customer service skills. Essential Duties & Responsibilities: Processing a variety of packages for shipping through vendor portals. Provisioning & Deprovisioning hardware for the organization through setup, packing, and processing returns. Provide support to SEI users over the phone, email, and in-person by identifying and resolving issues associated with software and hardware. Coordinates issue escalation to other IT teams and communicates progress and resolution. Documentation and case management of all support requests to detail information on reported requests, troubleshooting, actions taken, follow-up, and resolution. Documentation and management of all SEI assets deployed, swapped, and returned. Meets and exceeds team service level metrics with productivity, case management, and quality of service. Keeps apprised of new technology and system updates. Complete special projects or other tasks assigned in the agreed-upon timeframe and goals. Assist with Support & Management of on-site hardware and networking. Job Skills: Proficiency with using case management tools (Salesforce a plus). Must possess excellent oral and written communication skills and place a high degree of importance on developing and maintaining a high quality of service. Proven ability to learn new technology quickly. Ability to research and solve complex technical issues via phone, email, and online tools. Must possess the ability to prioritize tasks, stay organized, and be flexible to changing priorities. Ability to work on multiple tasks simultaneously, despite frequent interruptions. Consistent, high-level demonstration of integrity and professionalism. Work Experience: Four or more years providing customer service and support for end-user technology. Two or more years of experience as a Team Lead or Supervisor is a plus. Experience in an educational setting is a plus. Experience troubleshooting and diagnosing hardware issues. High level of experience using and troubleshooting with Windows Operating System, Microsoft Office, Internet Browsers is required. Experience using and troubleshooting with Mac Operating Systems, Mobile Devices, Chromebook OS, Windows/Mac Hardware, Citrix/VPN connections, and security applications and tools is highly preferred. Experience with remote management tools in the resolution of technical issues is a plus. Experience with Active Directory, Citrix Director, and Microsoft Administration is a plus. Experience imaging hardware and using software deployment tools is highly preferred. Experience with JAMF and SCCM. Education: Two-year degree or higher from an accredited institution (preferred) or equivalent work experience. Certificates, licenses and registrations: CompTIA A+ certification is highly preferred. JAMF certification is highly preferred. Other: Must be able to travel up to 20% of the time. Must be able to lift 25 lbs. Typical office setting. Mobility within the office including movement from floor to floor. Hybrid office setting with Remote and On-Site. Travel via plane, car, and metro may be required to perform this job. Must be able to work more than 40 hours per week when business needs warrant. Access information using a computer. Effectively communicate, both up and down the management chain. Effectively cope with stressful situations. Strong mental acuity. Regular, dependable attendance and punctuality are essential functions of this job. Other essential functions and marginal job functions are subject to modification. #LI-JD1 SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $21.50 - $32.75 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at *********************** .

ALULA is the leading professional security, IoT and smart home company. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps. We are seeking an experienced, reliable and results-oriented Technical Support Specialist who enjoys working in a growing multi-state business. In this position, the main focus will be to answer phone calls, e-mails, and live chat support as they come in under the direction of the Tech Support Leader. This role requires strong attention to detail and complete confidentiality. Essential Functions including but not limited to: Work daily on a computer to provide information & support for customers. Troubleshoot and resolve customer service inquiries while building a relationship with the customer Defuse situations and escalate calls to the proper supervisor. Transfer incoming calls to the appropriate departments. Find common problems and report any on-going issues to the proper supervisor. Keeps abreast of product features, capabilities and advancements and maintains a high degree of product knowledge. Communicates customer feedback, trends and issues to the team and leadership. Perform special projects as directed by management Travel less than 10% Telecommuting less than10% Work Schedule: 11:00 AM - 8:00 PM Other duties as assigned Education, Work Experience and Skill Requirements: High School diploma or equivalent required. Technical certifications or degree is a plus. Strong customer service skills and must feel comfortable with answering phone calls daily to help resolve issues. Ability to learn quickly and apply common sense problem solving. Proficiency on computers. This position requires a lot of multi-tasking with multiple windows open. A strong background in providing customer service over the phone. One-year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc. preferred. Excellent organization and time management skills with an ability to think proactively and prioritize work Ability to communicate effectively and professionally both verbally and in writing with internal and external clients. Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software Ability to handle sensitive information with the highest degree of integrity and confidentiality Flexible and able to accommodate changing priorities and directions in a fast pace environment Ability to work independently as well as in a team environment Come join a market leading company that is fun, humble and committed to their employees and partners. We have a collaborative team culture and we help make lives safer every day. You will have access to products to keep your home protected. We offer competitive compensation, great benefits, PTO and so much more. We are an Equal Opportunity Employer Ready to join an innovative company? Apply now… For more information please visit: *************

IT Support Specialist Company: Large Government Agency We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a large government agency. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to employees via phone, email, or in-person - Troubleshoot and resolve hardware, software, and network issues - Install, configure, and maintain computer systems, applications, and peripherals - Monitor and maintain the performance of IT systems and networks - Assist with the implementation of new technology and upgrades - Create and maintain documentation for IT processes and procedures - Collaborate with other IT team members to identify and resolve complex technical problems - Train and support employees on the use of technology and software - Stay up-to-date with the latest technology trends and developments - Adhere to security protocols and maintain data confidentiality - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience in IT support - Strong knowledge of Windows and Mac operating systems - Experience with troubleshooting hardware, software, and network issues - Familiarity with Active Directory, Microsoft Office, and other common business applications - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Ability to prioritize and manage multiple tasks in a fast-paced environment - Experience working in a government agency or similar environment is a plus We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment - The chance to make a positive impact on the community through your work If you are a highly motivated and skilled IT Support Specialist looking for an exciting opportunity to work with a large government agency, we encourage you to apply for this position. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds. Join our team and help us deliver high-quality IT support to our employees and the community.

PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively. ESSENTIAL DUTIES Participate in monthly conference call and provide application success stories, share and distribute details to branch team Focus on identifying and closing major revenue producing projects Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product. Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist. Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc…. Successfully complete other duties as prescribed by sales management as necessary Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives. Work closely with clients and internal engineering teams to design, configure, and customize automation solutions. Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation. Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements. Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software. Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues. PHYSICAL DEMANDS/WORK ENVIRONMENT Fast paced environment (includes both office and field work) Travel with some extended stay away from home Physically capable of lifting SMC products and displays up to 50 lbs. MINIMUM REQUIREMENTS Bachelor's Degree, or equivalent work experience Advanced industrial automation product and application experience with SMC or equivalent industry Experience with or knowledge of competitive product and applications Demonstrated ability to correctly apply and implement our newest "high tech" products. Extensive SMC Application knowledge or equivalent industry Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical. Fluid Power Pneumatic Specialist Certification preferred Proficient in CRM and the use of computers and ability to learn new programs and tools as required Clean driving record For Internal Use Only:Sales001

The City of Lakeville is seeking a versatile and proactive IT Technician to join our IT team. In this role, you will be the "boots on the ground" for our digital infrastructure, ensuring that city staff have the hardware, software, and support they need to serve our community effectively. From troubleshooting complex system issues to assisting with budget planning and physical cabling, this position offers a dynamic mix of technical problem-solving and hands-on maintenance. Key Responsibilities * User Support: Provide top-tier help desk support (in-person and remote) for hardware, software, and system training. * System Maintenance: Install, repair, and troubleshoot PC hardware, peripheral equipment, and network components. * Infrastructure Support: Assist with cabling/wiring projects across various City buildings and support shared resource systems. * Continuity: Serve as a backup for the IT Systems Architect and IT Specialist, and participate in an on-call rotation for evenings, weekends, and holidays. 2026 anticipated starting salary range is $38.24 - $41.17 2026 salary range is $38.24 - $49.49 * Provide installation of software applications, PC hardware, and system training. * Provide technical support to end users by analyzing, troubleshooting, and implementing solutions to a wide variety of computer system hardware and software issues. * Provide help desk support for staff on system operational issues by phone or in person. * Gain basic knowledge and understanding of systems maintained by the City and provide assistance when required. * Assist in the development of the City's budget for the technology system needs and maintains a complete and current system inventory. * Communicate with vendors/consultants when needed to resolve issues. * Provide input on products, services, and vendors to meet the computing needs of the organization. * Assist with cabling and wiring functions for information systems at various City buildings. * Perform other duties as apparent or assigned. * Provide on-call coverage evenings, weekends, and holidays for IT related issues. Relationships and Contacts Under the general supervision of the IT Manager, the IT Technician: * Provides technical assistance to city staff; responding to equipment/system problems in a timely manner to effectively resolve problems which occur by the system or the user. * Must be capable of communicating and maintaining effective working relationships with coworkers, end users, and vendors. Knowledge/Skills/Abilities * Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems. Ability to explore and learn new technology. * Ability to support both desktop and shared resource systems. * Ability to repair, replace, and install equipment as needed. * Ability to listen to others for understanding of their needs and situations and communicate effectively, both orally and in written form, to assure quality applications development for the City of Lakeville. Physical Requirements and Working Conditions * This work requires the occasional exertion of up to 100 pounds of force; * Work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; * Work has standard vision requirements; * Vocal communication is required for expressing or exchanging ideas by means of the spoken word; * Hearing is required to perceive information at normal spoken word levels; * Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating motor vehicles or equipment and observing general surroundings and activities; * Work is generally in a quiet location (e.g. library, private offices). * Two-year degree or certificate in computer operations, information systems or related field. * Three years related work experience. * Experience in multiple platforms; Windows, and DOS. Linux and Unix experience desired. * Valid driver's license. * Must be able to successfully clear a criminal background check. PREFERRED QUALIFICATIONS: * Microsoft Certification. * Experience of Cisco networking equipment. * Experience of VMWare. * Experience with mobile wireless equipment. * Experience with police video equipment and software (i.e. body cameras, video recording and storage, evidence documentation systems, ticket writer, etc.) The City of Lakeville is an equal opportunity employer.

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance and reliability of client's network. Maintain client documentation. Support multiple end user requests and third party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. QUALIFICATIONS: Associate's degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized MTA certification preferred. REQUIRED SKILLS: Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Team Work - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is required to work on-site at a customer location five days per week (Monday - Friday) in Golden Valley, MN. The position may also involve occasional travel to nearby customer sites. Pay Range: $21.64 - $32.46 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************