Remote support specialist jobs in Green Bay, WI

🧠 Adult Residential Support Professional - 2nd Shift Schedule: Full-Time | 2nd Shift | 2:00 PM - 10:00 PM | 40 Hours/Week Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone! 🌟 About Grandstone Grandstone is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. 🛠️ Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning 🎁 Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility 🎓 Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks 🚗 Travel Day trips required up to 25-50%, depending on role If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community! LSS is an Equal Opportunity Employer (EOE).

Support the day-to-day 24-hour operations of PC's, servers, and networking equipment for the manufacturing location. Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects I. E. Audit Remediation, MONK, SMOM, Cyber, AGV Customers: Primary customers will be the site personnel in the office and manufacturing areas. Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope. Reports: The incumbent works within the ITS (Information Technology Services) Infrastructure Coordination & Delivery Manager's Team and may take functional work direction from others at the facility. General Duties by Product or Service: • Network Support: Installs and supports network equipment with guidance from Network Operations team to include handheld RF Scanner. • Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team. • PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now. • Printing Services: Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor. • Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team. • Mobility Services: Assist with new equipment requests and some configuration. • Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal. • Supports Operational Excellence within the site(s) of responsibility: o Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues. o Leads the planning and execution of Mill cyber and infrastructure projects. o Manages and coordinates local Infrastructure vendors work at site. o Ensures LAN/WAN and related computer systems are compliant within established control procedures. o Review and control access to MDF and other sensitive areas with established control procedures. o Maintains site IT Business Continuity Plan. o Maintains a 1 to 3-year IT plan. • Liaison between Mill and Technology Teams: o Seeks out and relays future technology recommendations between mill and centralized technology teams. o Coordinates technology recommendations and changes from other IT teams. o Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process. o Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for recent technologies implementations. o Facilitates collaboration between stakeholders who share common objectives. o Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided. o Demonstrates an analytical and systematic approach to problem solving. o Rapidly absorbs new technical information and applies it effectively. Basic Qualifications: • College Associated Degree • 5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android). • Ticketing system management for Incident and Request tracking (i.e.: Service Now) Customer Expectations: • Carry out all work safely. Adhere to plant security policies. • Carry out assigned tasks in a timely, diligent, and professional manner. • Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals. • Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results. • Communicate to local management and staff in non-technical terms.

We are seeking a well-rounded IT Infrastructure Support Specialist with strong customer service skills and proven technical experience. The ideal candidate will support 24/7 operations of PCs, servers, network equipment, and associated IT services in a manufacturing environment. This role also coordinates small to medium IT projects and contributes to major corporate initiatives such as Audit Remediation, MONK, SMOM, Cybersecurity, and AGV implementations. Knowledge of the ServiceNow ticketing system is a plus, but not mandatory. Key Responsibilities 1. Network Support Install, maintain, and support local network equipment in coordination with the Network Operations team. Support handheld RF scanners and related network systems. 2. Server Support & Maintenance Coordinate or assist with installation of new physical or virtual servers. Support IOS upgrades, critical patching, and regular maintenance with Server Team guidance. 3. PC Support & Deployment Manage the full lifecycle of PCs, including ordering, imaging, deployment, troubleshooting, and inventory management through ServiceNow. Ensure accurate asset tracking and documentation. 4. Printing Services Manage and support the site's printer and multi-function device fleet. Coordinate procurement and vendor escalations. 5. Unified Communications (Voice/Video) Install, support, and troubleshoot unified communication systems with UC Operations support. 6. Mobility Services Assist with mobility device provisioning, configuration, and support activities. 7. Surplus Coordination Document and coordinate surplus IT hardware for inventory control and asset disposal. Operational Excellence Responsibilities Provide day-to-day operational support for mill-related systems and applications. Diagnose and resolve minor infrastructure issues; escalate high-impact issues appropriately. Lead planning and execution of cyber, infrastructure, and mill-related IT projects. Manage local infrastructure vendors and ensure contract compliance. Ensure adherence to LAN/WAN controls, security standards, and audit procedures. Maintain and update the facility's IT Business Continuity Plan. Maintain a 1-3-year IT roadmap for site technology planning. Control and monitor access to MDF and sensitive network/IT environments. Liaison & Stakeholder Collaboration Act as the on-site liaison between the mill and centralized technology teams. Identify, communicate, and implement technology enhancements. Assist in IT administration activities including account creation, onboarding, training, and procurement. Educate site users on available IT tools and technologies. Drive communication plans for new technology rollouts. Support collaborative efforts across engineering, infrastructure, operations, and business teams. Demonstrate strong analytical and problem-solving abilities. Quickly learn and apply new technical concepts. Basic Qualifications Associate Degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of relevant IT experience with strong skills in: Troubleshooting computer, server, and network issues Windows XP/7/10/11 Windows Server 2003-2019 SQL Server 2003-2019 Cisco networking, LAN/WAN, wireless networks, firewalls Microsoft Office Suite, Office 365, SharePoint Mobile devices (iOS, Android) Experience with incident and request ticket management systems (ServiceNow preferred). Customer & Workplace Expectations Adhere to safety and plant security policies at all times. Deliver tasks with professionalism, accuracy, and timeliness. Build strong, proactive relationships with internal customers and support teams. Communicate technical issues to non-technical stakeholders clearly. Support an inclusive work environment focused on team performance. Be available for after-hours support and participate in on-call rotations. Flexibility to work outside normal business hours when needed.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

- Green Bay, WI. Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores. DUTIES AND RESPONSIBILITIES: TECHNICAL SUPPORT OPERATIONS • Provide technical support for hardware or software to internal and external customers • Learn and teach all hardware operations and software packages • Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors • Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved • Follow defined processes for setting up new systems • Provide leadership with information regarding support activities • Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.) • Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services • Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures • Perform additional tasks as assigned by manager and/or senior leadership MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered • 3+ years demonstrated help desk experience • Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting • Experience with help desk support systems, Microsoft SCCM Server, and project management • Knowledge of internet browsers, proxies, and anti-virus/malware products • A+ and N+ Certifications as well as additional MCP Certifications are highly desirable • Experience with desktop firewall and client VPN software is a plus • Excellent phone manners and customer service skills • Strong interpersonal relationship skills • Ability to maintain strict confidentiality • Ability to work independently for extended periods of time • Strong written and verbal communication skills • Strong analytical and problem-solving skills • Able to prioritize work and manage multiple activities simultaneously • Proficiency in Microsoft Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to read and write at a high school graduate level • Able to lift 10 to 20 pounds • Able to view/read computer screen for extended periods of time • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

IT Plant Support Analyst - Join a Team That Keeps Operations Running Smoothly! Are you passionate about solving technical challenges and making an impact where it matters most? We're looking for an IT Plant Support Analyst who thrives in a fast-paced environment and enjoys variety in their day-to-day work. This is your chance to play a critical role in supporting both plant operations and corporate offices, ensuring technology runs seamlessly. What You'll Do + Be the go-to expert for break/fix support on hardware, phones, and network-connected equipment. + Set the stage for executive success by coordinating and managing conference room technology. + Own the service experience-manage tickets, walk-ins, and vendor relationships with confidence. + Keep things running smoothly through audits (printers, conference rooms) and inventory management. + Dive into imaging, Autopilot configuration, and Intune testing. + Travel between Green Bay and De Pere sites (vehicle required) and embrace hands-on work in a manufacturing setting-even on ladders and scissor lifts! What's in It for You + Visibility & Impact: Support executives and plant operations in a high-profile role. + Growth Potential: Long-term contract opportunities-previous contractors have extended well beyond initial terms. + Global Exposure: Collaborate on IT projects that span across teams and regions. + Dynamic Environment: No two days are the same-perfect for problem-solvers who love variety. What We're Looking For + 2-3 years of IT support experience (manufacturing environment preferred). + Strong critical thinking and problem-solving skills. + Ability to work independently and adapt to changing priorities. + Excellent time management and resourcefulness. + Familiarity with service management tools and documentation best practices. Schedule: 7:00 AM - 4:00 PM, first shift, 100% onsite with occasional remote on-call support. Contract: 6 months with potential extension. Job Type & Location This is a Contract position based out of Green Bay, WI. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Green Bay,WI. Application Deadline This position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Full-time Description General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package. Apply now, we cannot wait to talk with you! Requirements · Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. · Up to two (2) years providing technical assistance and troubleshooting support. · Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems. · Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures. · Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions. · Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. · Familiarity with IT service management (ITSM) tools and ticketing systems. · Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. · Ability to accept responsibility and account for their actions. · Must possess a valid driver's license. · Ability to pass pre-employment drug screen. Salary Description $40,000 to $50,000

St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design, operations, and support of audio-visual (AV) and computing equipment in the college's learning spaces, including classrooms, labs, and meeting rooms. They will deliver “just-in-time” support to faculty in response to technical issues in these environments, and provide documentation and training on how to use learning space technologies. In addition, they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities, Conference and Event Services, the Registrar, faculty, and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment, broad user technical support experience, and a firm commitment to providing exceptional customer service. This position is based on campus and requires regular in-person presence. Specific responsibilities: Learning Space Support (25%) Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions. End-User Support (25%) Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity, software, and limited hardware needs. Learning Space Design & Standards (20%) Recommend and implement designs, standards, technologies, and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems, software, and hardware for classrooms and labs. Application & Inventory Administration (15%) Manage Extron and Neat Pulse applications, including device enrollment, configuration, and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories. Network Support (10%) Collaborate with the network team to manage network closet hardware and ensure proper device connectivity. Campus Support (5%) Liaise with Facilities on learning space maintenance and coordinate AV services for special events, including technical assessments and solutions for AV, streaming, and video conferencing. Required Minimum Qualifications: Bachelor's degree in Computer Science or related field 3 years AV, IT, or technical support experience, preferably in an academic environment. Experience supporting faculty and students in an academic environment is a plus. Experience with learning space design. Extron experience and/or certification, including experience with Extron Configurator, Toolbelt, and GlobalViewer software programs Experience with web and video conferencing technologies. Skilled in supporting Apple and Windows-based computers, and iOS and Android tablets and mobile devices. Skilled in exceptional troubleshooting with learning space technologies, including, but not limited to: controllers, projectors, audio systems, Apple and Windows-based computers, Apple TV, document cameras, etc. Ability to analyze technical problems involving the signal flow between IT and AV equipment, conduct testing, and research to determine appropriate solutions. Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact, patience, and courtesy. Project and time management skills, with the ability to effectively manage competing priorities. Ability to interact professionally with coworkers and customers, particularly in conflict situations. Commitment to a mission-driven environment that is aligned with Catholic, Norbertine, and liberal arts values. The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job. Benefits package: The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time-off, and tuition waiver. For more information, please visit: ******************************************* Application instructions: Applications received by Monday, December 22, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application. St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (************************* Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment. Job Description Apply Online At: ************ and Req ID 1262508 Description The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work. Responsible for assisting in supervising a team of hourly Associates. Also a key carrier and must be able to interact with Associates and customers on their concerns. * Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale * Leads receiving processes in training; assists in action plans to improve performance * Leads receiving and deluxing of merchandise throughout the unit * Prices products per Outlet Pricing Guidelines and leads efforts in unit's achievement of improved margins and cost recovery * Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met * Develops partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Services * Ensures that the unit adheres to safety policies and procedures * Accepts overall 4 wall accountability * Serves as a Key carrier * Interacts with customers and associates to address their concerns * Rings normal Outlet transactions at Point of Sale (POS) * Maintains facilities and housekeeping * Understands and communicates activities/trends in unit and unique local issues to management * Performs other duties as assigned Qualifications Requirements Education: HS graduate or equivalent *1-2 years of experience * Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances * Strong drive for results * Action oriented * Strong execution skills * Courageous leadership skills * Ability to manage multiple priorities simultaneously * Knowledge of store and retail operations * Excellent communication skills * Ability to pay attention to detail * Computer literacy Apply Online At: ************ and Req ID 1262508 Additional Information All your information will be kept confidential according to EEO guidelines. Apply online to be considered: ************ and Req ID 1262508

The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS

Operating in a $1Billion plus industry, KleenMark is Wisconsin's largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry's best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark's 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results. We have excellent opportunities for you to join our team! Job Skills / Requirements Location: Regional role (primarily Appleton and Neenah, with occasional travel to other areas) Schedule: Full-time, 40 hours per week Primary shifts: 3:00 p.m. - 11:30 p.m. or 10:00 a.m. - 6:30 p.m. (flexible) Sometimes training at 7am. Compensation: Competitive hourly rate, company car provided Training: Paid training provided Position Overview The Medical Operations Support Lead plays a critical role in ensuring the highest standards of cleanliness and infection control across multiple hospital sites. This position requires travel between facilities, serving as a key resource for auditing, training, and supporting environmental services teams. The Support Lead will occasionally perform cleaning duties to assist hospitals directly, while primarily focusing on coaching, quality audits, and team development. Key Responsibilities Audit & Quality Assurance Conduct monthly audits to ensure teams meet established KPIs for cleanliness and infection control. Monitor cleaning standards in discharge rooms, cardiovascular areas, operating rooms, and other specialized medical spaces. Training & Coaching Train new team members on proper cleaning techniques and KleenMark standards. Coach staff to improve performance and reinforce best practices. Educate teams on the importance of proper cleaning in patient care environments. Operational Support Provide hands-on cleaning support when needed, including discharge rooms, patient rooms, bathrooms, waiting areas, rugs, and floors. Collaborate with hospital leadership and KleenMark teams to ensure hospital needs are consistently met. Maintain compliance with EHS safety policies and infection control protocols. Qualifications Strong knowledge of hospital cleaning procedures and infection control standards. Ability to interact professionally with hospital staff and patients. Comfortable working in medical environments, including occasional exposure to blood and bodily fluids. English language proficiency required. Bilingual Spanish (not required, but highly preferred) Team-oriented, flexible, and adaptable to changing daily duties. Valid driver's license (company car provided for travel). What We Offer Paid training and ongoing professional development. Supportive work environment built on teamwork, trust, and results. Opportunities for career growth within KleenMark. Company car provided for travel between hospital sites. Medical scrubs provided. Additional Information / Benefits Medical, Vision & Dental Insurance for qualifying positions. Personal Time Off (PTO) for qualifying positions. 6 Paid federal holidays after 90 days for qualifying positions. Employee Referral Bonus Instant Pay Access through DailyPay. Employee of the Month, Quarter and Year Employee Recognition Program. Growth within the company. Great work/life balance Safety First: Personal protective equipment provided or required Safety Monthly Trainings for all employees. Sanitizing, disinfecting, or cleaning procedures in place Employees working in medical facilities are required to wear a mask and gloves during the entirety of their shift. We provide all necessary PPE. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Affirmative Action/EEO statement Kleenmark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. This is a Full-Time position

Dollar Loan Center This position is responsible for providing caliber high-level daily support to all DLC Wisconsin (WI) Stores. In addition, this position is responsible for setting up WI-DLC new stores Technology and work with DLC-IT Team to make sure all new technology setups at the store level are fully deployed and Functional. Prime responsibility is also to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution. Essential Duties and Responsibilities: Setting up new stores Technology. Work and coordinate with DLC-IT Team. Provide Technical Support throughout WI DLC stores location. Identify and support continuous improvement and innovation activity - opportunities to enhance or transform our hardware testing activities. Be a key point of support for the Operations teams on all technical issues. Communicate actively across all site teams, creating and updating process flows and work instructions as required. Be able to assist IT Team and provide support remotely throughout DLC network. Be able to travel to stores in 'DLC Tech van' around Wisconsin and take ownership of each store's daily IT operations including weekends. Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network. Verify with the store and user that the issues have been resolved and update the ticketing system. Be a key point of support for the Operations teams on all technical issues. Communicate actively. Ability to complete multiple simultaneous projects in a timely manner. Assist DLC users in a professional and service driven manner. Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards. Assist other members of the IT department to complete assignments, projects, to meet goals and objectives. Be able to provide weekly updates to reporting Manager. Develop and support test methods for testing new and refurbished hardware, including data collection. Manage confidential information. Regular and consistent attendance. Other duties as assigned. Must be able to work between 8:00 a.m. to 6:00 pm during Store's business hours. On-call availability on weekends rotation support schedule. Additional Duties: Additional duties are required when there are times that Wisconsin support is less and need to help with DLC other region IT support. Be able to support IT tickets SNV, NNV, Utah and Idaho remotely using remote access connections. Be able to help with DLC_ Facility when additional help is needed. Be able to perform monitoring and maintenance on all DLC workstations using Ninja One. Be able to perform Bitdefender monitoring and maintenance on all DLC workstations and support. Requirements for Education and/or Experience: Degree in Technology and related discipline required or equivalent experience. Proficiency in Microsoft Windows 11 Pro, Microsoft 365 Expertise in Microsoft Azure Cloud computing user's setup, Office 365 mailbox setup. Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc. Working knowledge with Network switches, Firewalls and Wireless devices. Specialized Knowledge, Skills, and Experience: Must be able to be self-starter with minimum supervision. Maintain valid Nevada driver's license and insurance. Good oral and written communication skills. Good investigative and customer service skills. Flexible with processes and the opportunity to create new processes. Able to adapt quickly. Friendly attitude and excellent interpersonal skills. Superior work ethic. Abilities: Requires ability to lift 35 pounds. Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, attention to details and to perform with a high level of accuracy, completeness, and legal compliance. Ability to work in a team environment; work effectively with others, provide effective client service and public relations, display strong interpersonal and communication skills, both verbally and in writing, organize, prioritize, research, and plan. Ability to correctly interpret, explain and apply policies and procedures, understand, and follow oral and written instructions, ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain cooperative working relationships with those contacted in the course of work; ability to interact with a variety of individuals from socio-economic, ethnic, and cultural backgrounds in sensitive or difficult situations. Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires repeating the same physical activities or mental activities over and over; requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities. Requires travel to multiple sites and locations. What our employees are saying about us? "Great company to work for! I have a great schedule with great benefits and a 401k plan. would recommend this job to anyone." "There are a lot of opportunities to grow in this company." What are you waiting for? APPLY ALREADY! Dollar Loan Center is an Equal Opportunity Employer. We are committed to cultivating a culture where everyone feels welcomed, valued and respected. Dollar Loan Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

🧠Adult Residential Support Professional - 1st Shift Schedule: Full-Time | 1st Shift | 6:00 AM - 2:00 PM | 40 Hours/Week Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone! 🌟 About Grandstone Grandstone is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. 🛠️ Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning 🎁 Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility 🎓 Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks 🚗 Travel Day trips required up to 25-50%, depending on role If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community! LSS is an Equal Opportunity Employer (EOE).

Job Description We are Growing! Marine Travelift is a growing Wisconsin-based manufacturer of customized boat handling systems that include boat hoists, marine forklifts, and hydraulic transporters. Marine Travelift has been manufacturing mobile boat hoists since 1954, and our equipment is utilized across the globe with over 5,000 units in service to help marinas handle boats of all sizes. We are the world leader in customized boat handling systems and our products back that up. Marine Travelift is also the parent company to Shuttlelift, an expansive line of industrial, rubber tire gantry cranes used in a variety of lifting applications and industries. Our gantry cranes are used globally and offer lifting solutions capacities of 25 - 1000 metric tons and greater. What are we looking for? Marine Travelift Inc., in Sturgeon Bay, WI is excited to be adding an After Market - Technical Support Representative position to our Aftermarket Sales team. As a Technical Support Representative, you will work with the Senior Service Manager and will be responsible for overseeing high-quality services for customers while also scheduling a team of field service technicians. You will ensure that services meet and exceed customer expectations, are delivered on time, and are within budget. As a a Technical Support Representative, you will… Support customers with technical advice to support our product in the field Change customer concerns/complaints to supported customer needs Assist customers in developing solutions to meet their needs Add and remove work assignments for Field Service Technicians Monitor service-delivery to ensure it meets quality standards and the customer's needs. Resolve service-related issues and customer complaints in a timely manner. Complete all other duties and responsibilities that are assigned. We are looking for you to have… A technical background/ mechanical aptitude background experience in sales & customer support together. Related work experience or an associate's degree in business (or related field) is a plus Experience is Hydraulics and electrical system is a plus Experience with heavy equipment is a plus Good organizational skills, be detailed orientated and be able to learn effectively Good communication skills (both verbal and written) Good computer and system processing skills As our team member, you will receive… Health, dental, vision, and life insurance plans which are available the first of the month following your date of hire with Health Saving Account (HSA) plan with employer contribution Paid vacation and paid holidays available on day one Participation in the company's bonus incentive plan Eligibility in our 401K benefit plan with company match after 30 days of employment Job training and advancement opportunities We are an EOE/AA employer (M/F/Veteran/Disability/Gender Identity/Sexual Orientation) Check us out at: **************************** and **************************** Brand New Variable Width Boat Hoists: ********************************** NmXGxbp8

This position will be based onsite in Marion, WI. As a member of the service desk team, the IT Service Specialist Lead is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support for end-users. This role involves managing incident and request resolution, maintaining high levels of customer satisfaction, and ensuring adherence to service level agreements (SLAs) for multi-facility manufacturer. The Service Desk Lead provides support and acts as a liaison between technical teams and users, coordinates escalations, and contributes to continuous improvement initiatives. Key responsibilities include mentoring Service Desk employees, completing tier 2 requests, and ensuring accurate tracking in ITSM system. ESSENTIAL JOB FUNCTIONS Lead and mentor service desk staff, fostering a collaborative and high-performance environment. Perform Service Desk support and utilize best practices for hardware and software problems related to Windows PCs and Macs. Troubleshoot issues for approved software packages including Teams, Office, Edge, and more. Monitor and manage ticket queues to ensure timely resolution of incidents and service requests. Develop and maintain documentation, procedures, and knowledge base articles. Analyze service desk performance metrics and implement improvements. Track IT assets in ITSM inventory Automate and develop desktop management tools and strategies Collaborate with IT teams to escalate and resolve complex technical issues. Ensure compliance with IT policies and service standards. SECONDARY JOB FUNCTIONS Assisting in performing software audits Instituting a culture of continual improvement for quality and efficiency Fostering and promoting an environment of collaboration Maintaining motivation and enthusiasm through development to drive a high-performance culture Working knowledge of Marion Body Work's product flow and manufacturing processes Performing other tasks as assigned KNOWLEDGE, SKILLS, & ABILITIES Strong customer service and communication skills. Proficiency in ITSM tools and service desk operations. Solid understanding of IT infrastructure, systems, and troubleshooting. Experience in customer service and technical support. · Ability to manage multiple priorities in a fast-paced environment. · Comfortable working from heights up to 40ft on a lift · Availability for occasional project work on Friday nights EDUCATION & EXPERIENCE · Associates degree preferred plus two (2) or more years of related enterprise service desk experience Certifications in M365, Intune, Active Directory and ITIL are a plus

Candidate is responsible for assisting in the creation and support of IT Solutions that enable Anchor Coupling success. Major Job Duties and Responsibilities: Working directly on application \/ technical problem identification and resolution, including off\-shift and weekend support functions. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and\/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support. • Set up user accounts for system access, Windows domain, lotus notes, etc. • Maintain server backup for data integrity and data restoration • Maintain file, print, and application servers including CITRIX terminal servers • Set up new users for the PBX\/Phone System, account access new numbers • Maintain audix message system, user database, backup and restores. Set up new users. • Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. •Set up user accounts for system access, Windows domain, lotus notes, etc. •Maintain server backup for data integrity and data restoration • Maintain file, print, and application servers including CITRIX terminal servers • Set up new users for the PBX\/Phone System, account access new numbers • Maintain audix message system, user database, backup and restores. Set up new users. Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. *Will possibly receive phone calls at night. Typical Day Working with office and factory workers setting up computers, trouble shooting, setting up software and setting up new users. Will not be sitting at a desk but will move to wherever the need is. If the need arises, may be required to work off shift hours (on a call in basis) Education Requirement Highschool or GED minimum. IT related degree desired. In lieu of degree, would prefer some sort of certification. Technical Skills Required 3 years experience required. Microsoft Office required. AutoCAD desired. Familiarity with Mach 1 desired. Soft Skills Required •Focus on safety and quality •Strong interpersonal and communication skills •Ability to coordinate multiple efforts at once •Peer leadership •Self\-starter\/bias for action •Ability to prioritize rapidly and be decisive Job Types: Full\-time, Contract Requirements Education\/Experience: Computer\-related or Engineering\-related four year College or University Degree (or equivalent) desired. Three years relevant experience required. Progressively responsible IT job\-related experiences. Skills and Competencies: Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools. Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"710919775","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"3yrs"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Salary","uitype":1,"value":"$20\/hr"},{"field Label":"City","uitype":1,"value":"Menominee MI"},{"field Label":"State\/Province","uitype":1,"value":"Michigan"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"49858"}],"header Name":"IT Help Desk Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00296001","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********02761022","FontSize":"12","google IndexUrl":"https:\/\/dsmhconsulting.zohorecruit.com\/recruit\/ViewJob.na?digest=4YgblKrtveZqfvkHlO2IW1oLq3HjzNxXr69eIFmaN24\-&embedsource=Google","location":"Menominee MI","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Job Summary: Under the direct supervision of the Income Maintenance/Child Support Supervisor, performs intake duties such as eligibility determination and budget work for applicants and recipients of the various public assistance programs such as Wisconsin SHARES - Child Care, FoodShare, Health Care (Medical Assistance and subprograms) and Caretaker Supplement. After training, this position has opportunities to work from home 50% of the time.Essential Duties & Responsibilities:-Interview applicants and assists, if needed, in the completion of the necessary forms for public assistance; verify information on application such as social security number, date of birth, citizenship, income, assets, etc.; advises recipients and/or applicants on the requirements of various programs. -Explain programs, answer questions, provide information on the various programs, and explain client's rights and responsibilities including the reporting requirements. -Complete computer entry for the various programs for processing; maintain all assigned case files; review computer printouts to ensure accuracy, handle case records and case supporting documents. -Refer applicants/recipients to other community resources or social workers as needed or required; refer fraud cases to the Fraud Investigator for investigation/front-end verification; may testify at court proceedings on fraud cases and at Administrative Review proceedings. -Notify clients of any changes in procedures or benefits. -Keep current on all federal and state regulations and requirements for economic assistance. -Performs other related duties as required or assigned.Work Requirements:-High School Diploma or GED.-Requires a valid Wisconsin driver's license and adequate insurance as required by County Policy. -Satisfactory completion of state required New Worker Training.

Responsive recruiter Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options - Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us. Taxes are fun (really!) At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now. PTIN Certification: Yes Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CANDIDATE ACKNOWLEDGEMENT: Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation. I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the “Company”) are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered. I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process. By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out. By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the “Candidate Acknowledgment” set forth on the job posting.

Description We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Neenah, Wisconsin. In this role, you will focus on providing technical support and assisting with the transition to Windows 11 across multiple devices. This position requires strong attention to detail and excellent customer service skills. Responsibilities: - Prepare and configure desktops and laptops for Windows 11 upgrades, ensuring proper imaging and setup. - Remove unnecessary pre-installed software from devices to optimize performance and functionality. - Maintain accurate inventory records and oversee the shipping process for devices, both locally and remotely. - Collaborate with team members to manage the upgrade of over 200 devices, providing hands-on support as needed. - Deliver one-on-one customer service to users, guiding them through technical processes with patience and professionalism. - Troubleshoot and resolve hardware and software issues related to desktop systems. - Utilize Active Directory to manage user accounts and system access. - Ensure all hardware and software installations comply with organizational standards and security policies. - Provide timely updates and feedback to the team regarding the progress of device upgrades. Requirements - Demonstrated experience with PC desktop and workstation support. - Proficiency in Windows 10 and Windows 11 operating systems. - Skilled in desktop imaging and configuration. - Familiarity with Active Directory for account management. - Strong understanding of desktop hardware and software troubleshooting. - Excellent customer service and communication skills. - Ability to manage inventory and shipping processes effectively. - Previous experience in a similar technical support role is preferred. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .