Remote support specialist job in San Francisco, CA
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.
Your key responsibilities
Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function.
Responsibilities include
Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks
Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies
Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services
Develop, document, and gain cross functional alignment on processes to support processes and internal teams
Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities.
Maintain internal network by providing technical assistance to others within EY in area of expertise
Provide effective oversight, feedback, and coaching to junior team members
Mentor/coach team members to develop technical and leadership capabilities
Skills and attributes for success
Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments
Proficient using Microsoft products such as Excel, Word, and Power Point
Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism
Strong attention to detail
Good communication skills (both written & verbal)
Proven conceptual and analytical ability
To qualify for the role you must have
Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
4 - 6 years of increasingly diverse or moderately complex experience in related field
Ability to prioritize, handle and track multiple assignments
Strong analytical and problem-solving skills
Ability to work independently
Some supervision skills will be required
Strong oral and written communication as well as presentation skills
Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism
Proficient using Microsoft products such as Excel, Word, and Power Point
Proficiency in tax accounting systems
Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
#J-18808-Ljbffr
$90.2k-141k yearly 2d ago
Looking for a job?
Let Zippia find it for you.
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
Remote support specialist job in San Francisco, CA
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition.
#J-18808-Ljbffr
$72k-127k yearly est. 2d ago
Technical Product Support Specialist
Digilock
Remote support specialist job in Petaluma, CA
We want to hear from you if you are passionate about helping customers and providing exceptional technical support!
As a Technical Product SupportSpecialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.
In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.
This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us!
**This role is full-time, on-site in Petaluma, CA**
Responsibilities:
Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
Identify process improvements and other product features to reduce the number of customer inquiries.
Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Just be awesome and flexible.
Requirements:
Minimum of 2 years working in a Product Support or Customer Service role.
Not afraid of taking an unhappy customer and turning them into a happy one.
Strong analytical and critical thinking skills.
Able to work independently or in a team.
Strong organizational skills.
Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
Ability to learn new products, concepts, and eagerness to explore new technology.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in all work tasks.
Why Should You Apply?
At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
$47k-95k yearly est. 1d ago
Senior Vault Support Engineer for Cloud & DevOps
IBM Computing 4.7
Remote support specialist job in San Francisco, CA
A leading global technology company is seeking a Senior Support Engineer in San Francisco. The role involves troubleshooting complex issues, maintaining customer communication, and contributing to Vault product improvements. Ideal candidates will have hands-on support engineering experience, familiarity with cloud platforms, and strong scripting skills. Join a dynamic team where you'll have a direct impact on customer satisfaction and product success. This position offers competitive benefits and the chance to develop within a diverse environment.
#J-18808-Ljbffr
$89k-118k yearly est. 2d ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Remote support specialist job in Richmond, CA
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop SupportSpecialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remotesupport in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 2d ago
Litigation Docketing Specialist
Debevoise & Plimpton 4.9
Remote support specialist job in San Francisco, CA
LITIGATION DOCKETING SPECIALIST (San Francisco)
MANAGING ATTORNEY'S OFFICE
Debevoise & Plimpton LLP is a premier law firm with market-leading practices and a global perspective. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time experienced Litigation Docketing Specialist to become part of the Managing Attorney's Office. The Litigation Docketing Specialist will sit in the firm's San Francisco office and will be expected to interact professionally with administrative staff and lawyers. This is a non-exempt position and reports to Counsel, Managing Attorney.
Responsibilities include but are not limited to:
Entering data into the firm's docketing and calendaring system.
Performing electronic court filings in federal, state and appellate courts.
Responding to requests for recommendations of experts, arbitrators and other outside counsel.
Monitoring cases and retrieving documents with the use of various online resources.
Serve documents and file documents in court.
Assisting with maintenance of corporate diary.
Assisting with procedural and filing requirements of California state and federal courts.
Requirements:
Bachelor's degree or equivalent work experience.
Minimum 1-2 years of litigation docketing specialist experience required.
Experience with Court Management System such as CourtAlert, eDockets or CompuLaw.
Westlaw and/or Lexis.
PACER and any of the main California state court e-filing vendors (e.g., OneLegal).
Court running experience.
Familiarity with California procedural codes and Fed. R. Civ. P. as pertinent to docketing and calendaring.
Familiarity with Outlook, Word, Excel.
Data entry experience.
Strong client service ethic.
Ability to learn and retain detailed information about court procedures and documentation.
Strong organizational and communication skills.
Ability to juggle multiple tasks and deadlines, the ability to work effectively as a member of a team, and the ability to work well under pressure.
Ability to work paid overtime, occasional nights and weekends, and flexibility in starting time (as needed).
TO APPLY:
A resume and cover letter are required to apply for this position. Please tell us where you saw this posting and send required materials to:
Human Resources
Ahan Kim Morris, Talent Manager
**********************
Debevoise & Plimpton LLP
650 California Street
Suite 3100
San Francisco, CA 94108
Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
$76k-105k yearly est. 3d ago
Tech Bar Analyst - Onsite IT Support Specialist
Tech Mahindra 4.3
Remote support specialist job in San Francisco, CA
A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually.
#J-18808-Ljbffr
$50k-55k yearly 2d ago
Administrative Services Technical Support Specialist
Opengov 4.4
Remote support specialist job in San Francisco, CA
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical SupportSpecialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical SupportSpecialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical SupportSpecialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
Interest in building strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 3d ago
Autonomy Systems Engineer: Field Deployments & Debug
Pronto 4.1
Remote support specialist job in San Francisco, CA
A pioneering tech company in San Francisco is seeking a Robotics Engineer who excels in system-level debugging and end-to-end feature delivery for autonomous trucks. The successful candidate will develop and validate autonomy features, lead technical deployments, and collaborate across various teams. Requirements include 2+ years of software development experience and strong programming skills in modern languages. A role involving occasional travel to customer sites is also included.
#J-18808-Ljbffr
$105k-155k yearly est. 3d ago
IT Engineer - Onsite SF, Autonomous & Impactful
Hard Yaka
Remote support specialist job in San Francisco, CA
A fast-growing tech company based in San Francisco seeks an experienced IT Engineer for contract work. You will manage IT operations, leading employee onboarding and troubleshooting. Candidates should have 3-5 years of experience in IT roles, with skills in Google Workspace and troubleshooting. The position requires reliable execution and communication skills. You will work in the office three days a week, participating in an innovative tech culture that values diversity and collaboration.
#J-18808-Ljbffr
$113k-161k yearly est. 3d ago
Desktop Support Analyst
Lifelong Medical Care 4.0
Remote support specialist job in Berkeley, CA
LifeLong Medical Care is looking for a Desktop Support Analyst to work throughout our sites in Contra Costa and Alameda. Responsibilities include but not limited to provide Desktop, Software and Network Support services remotely and on-site. The role requires strong technical skills with an emphasis on delivering superior customer service within our SLAs. In addition, the analyst will participate in projects such as PC refresh, and other projects based on business needs.
This is a full time, benefit eligible position in Berkeley.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $25.00 - $28.37/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Provides excellent customer service at all times to internal customers in a business, medical and dental environment
Provides remote and on-site technical support
Create incident/request tickets, prioritize, update and close tickets per SLAs
Setup and configuration of new computers, software installation, updates and upgrades
Setup and configuration of mobile devices
Troubleshoot network issues
Setup and troubleshoot printer, copier, scanner and fax issues
Able to resolve technical issues independently and work with minimal supervision
Interfaces with multiple departments to solve problems and improve process quality.
Follows internal documentation and updates documentation as necessary.
Updates software inventory as needed.
Participates in a rotational after-hours on-call support
Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely
Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors
Participates in special projects as assigned
Qualifications
3 plus years of relevant desktop support experience or equivalent combination of education and work experience
Strong problem and troubleshooting skills, excellent customer service skills, including professional phone and email interactions
Able to work under pressure in a positive, friendly and professional manner
Very good understanding of desktop and network administration fundamentals, Windows installations/upgrades, and problem-solving analytical skills
Vehicle transportation and able to lift 25 lbs. is required
$25-28.4 hourly Auto-Apply 22d ago
Tech Support Specialist
Advocates 4.4
Remote support specialist job in San Francisco, CA
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech SupportSpecialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities
Daily Troubleshooting & Support (50%)
Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
Monitor daily reports and logs for errors.
Serve as the first line of support for internal teams experiencing operational tech issues.
Escalate and coordinate fixes with engineering as needed.
Onboarding & IT Support (20%)
Set up accounts, access, and tools for new hires.
Maintain software licenses and user permissions across platforms.
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
Systems & Process Improvement (30%)
Analyze recurring issues and implement improvements to reduce future problems.
Collaborate with operations and engineering to design scalable, reliable systems.
Create documentation and internal guides to streamline troubleshooting and onboarding.
Qualifications
Experience: 2-4 years in a technical operations, IT, or support engineering role.
Skills:
Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
Comfortable navigating and fixing issues in Salesforce or similar platforms.
Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
Mindset:
Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again.
Detail-oriented but able to see the bigger picture when designing processes.
Thrives in a fast-paced, mission-driven environment.
$38k-46k yearly est. Auto-Apply 60d+ ago
School IT Support Specialist
Financial Services It 3.8
Remote support specialist job in San Francisco, CA
Job Description
Would you like to work at a leading independent high school?
Do you enjoy working with a students, faculty, and a variety of technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Opportunity:
We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk.
Necessary Skills, Abilities, Background, and Experience:
Ability to start work at 8:00 every school day morning
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
Must be able to climb a ladder to service ceiling-mounted projectors
Must be able to lift up to 15 pounds
3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
2+ years' experience installing, configuring, and supporting Microsoft Office
2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices
Powered by JazzHR
XbdHm6Clei
$48k-93k yearly est. 9d ago
Nursing Instructional Support Technician, Instructional Support Technician II, Temporary
California State University System 4.2
Remote support specialist job in Sonoma, CA
Application Process This position is open until filled. For full consideration, please submit an application, along with a cover letter and resume. In your cover letter, please describe your experience working with healthcare and/or simulation equipment and explain how it has prepared you to support nursing education.
Please review the position description listed above for full scope of responsibilities and qualifications.
Job Summary
Reporting to and under supervision of the Director of Operations (DO), the Instructional Support Technician performs comprehensive support services for the nursing program. The incumbent makes extensive use of materials, supplies, and equipment to support a variety of upper and lower division laboratory courses. The incumbent tracks and maintains various inventories; facilitates upkeep of building(s) (e.g., relaying work order request(s) to appropriate departments), maintains storage areas, and keeps a safe and sanitized work environment.
Key Qualifications
This position requires the equivalent to three years of experience providing instructional support services for a unit or discipline or in producing materials or supplies, or repairing equipment related to healthcare; or the equivalent to two years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area may be substituted for one year of the required experience; or the equivalent to four years of college with 16 semester units in courses involving extensive use of materials, supplies, or equipment in a discipline related to the area to which assigned may be substituted for two years of the required experience. Experience working with simulation equipment and prior experience with nursing or healthcare education is preferred. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, and PeopleSoft preferred. The incumbent must successfully complete a pre-placement exam.
Salary and Benefits
This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. The CSU Classification Step Range for this position is $4,595 - $6,694 per month (step 1 - step 20). Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 18, $6,434 a month.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer.
A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page.
For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored.
Supplemental Information
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.
The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.
Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas).
Positions are posted for a minimum of 14 calendar days.
For questions related to the application process, please reach out to *************. The ADA Coordinator is also available (hraccommodations@sonoma.edu) to assist individuals with disabilities in need of accommodation during the hiring process.
Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at ****************.
Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at ********************************************************************************** The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at ******************.
Advertised: Nov 07 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 34d ago
DESKTOP SUPPORT
Artech Information System 4.8
Remote support specialist job in San Francisco, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
DESKSIDE
Support Representative Distributed Client Services
DURATION:5 YEAR
LOCATION:Los Angeles,CA
Job Description:
·
Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
·
provide remote O365 on workstations and mobile devices which would include in Tune MDM application
Remote take-over skills a plus.
·
Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
·
Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS -1. Familiarity with Microsoft Office Suite and other common software applications.
Additional Information
For more information, Please contact
Shubham
************
$49k-66k yearly est. 3d ago
Technical Support Team Lead
Point One Navigation 3.6
Remote support specialist job in San Francisco, CA
About Us
Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact.
Role Outcome
The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows.
Success in this role means:
Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience.
The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction.
Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes.
Immediate Areas of Focus
Deliver High-Quality Technical Support
Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence.
Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle.
Model best-in-class technical support practices for the team through hands-on participation and leadership by example.
Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers.
Build the Foundation for a Scalable Support Function
Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency.
Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting.
Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy.
Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current.
Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work.
Surface Customer Insights Across the Company
Identify patterns, recurring issues, feature requests, and friction points across support interactions.
Create a lightweight process for surfacing customer patterns and insights
Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements.
Establish Visibility Into Customer Satisfaction
Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why.
Determine when and how surveys are sent to customers without creating noise or fatigue.
Establish an initial baseline of customer satisfaction and trends over time.
Translate qualitative and quantitative feedback into clear action items.
Coach and Develop the Support Function
Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership.
Model best-in-class customer interactions through your own work.
Continuously raise the bar for support quality as the team grows.
Qualifications
Experience in a player-coach support role, owning both hands-on support and system/process design.
Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies).
Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently.
Experience standing up or significantly evolving an early-stage customer support function.
Ability to define metrics, processes, and documentation without over-engineering.
Demonstrated ability to train, mentor, and ramp technical support team members.
Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment.
Bias toward action, ownership, and continuous improvement.
Our Cultural Foundation
At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position.
This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them.
That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows.
We think about our culture in two dimensions:
How We Show Up Every Day
These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate:
Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting.
High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us.
Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles.
No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together.
Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust.
Operating Principles
These are the systems and norms that amplify speed and efficiency at the company level:
Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning.
No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy.
Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most.
If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.
$81k-126k yearly est. Auto-Apply 1d ago
Technical Support Engineer - San Francisco HQ
Orb 4.1
Remote support specialist job in San Francisco, CA
Orb is transforming how modern AI and software companies monetize at scale. We've built the next-generation billing infrastructure that turns complex usage-based pricing into competitive advantage. Our developer-first approach powers companies like Vercel, Pinecone, and Replit, delivering real-time billing automation, lightning-fast pricing experiments, and granular revenue analytics.
Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a high-velocity team shipping infrastructure that's defining the future of monetization.
We've built a hybrid work culture where we are in office 3 days/week. Our values,
customer centricity, minutes matter, run with it, and attention to detail
shape how we work and grow as a team.
About the role:
We are looking for a unique person seeking the chance to join our burgeoning Support team! As one of our Technical Support Engineers, you will oversee issues in all support tiers and play a key role in shaping Orb's Support Team and overall customer experience.
You'll address issues raised through various channels like Slack and email, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team.
In this role you will:
Resolve inbound issues through either immediate resolution based on SOPs or through internal ticketing and follow-up with cross-functional teams
Establish and report on SLAs for customer responsiveness and time to resolution
Collaborate with our Customer Success, Product Management and Operations teams to set requirements for the software tools, systems and integrations needed for effective and connected Customer Support workflows
Collect and leverage data to drive continuous improvement internally within Customer Support, as well cross-functionally with Engineering, Product, etc.
Build on our internal playbooks and SOPs, talk tracks, and support knowledge base
Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing
Interacting with different personae on an account as you may engage with Billing Engineers, BizOps, PMs, Finance and Execs
About you:
3+ years of experience in a highly technical customer support/service role
Excellent written and spoken communication
Comfortable writing scripts or internal tools leveraging APIs
Functional knowledge of SQL and familiarity with AWS
Experience programming in Typescript or Python
Ability to work US west coast business hours
You might be a great fit if you:
Have familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!
Take initiative and are capable of learning new technologies / systems / features with little guidance
Have a history of using data to drive improvements in customer experience, product quality or operational efficiency
Demonstrate a forward-thinking mindset in leveraging new technology to augment customer support
Benefits:
Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year's
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options
Equal Opportunity Employer
We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
$73k-115k yearly est. Auto-Apply 7d ago
Senior Support Engineer
IBM Computing 4.7
Remote support specialist job in San Francisco, CA
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering.
This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams.
What you'll do:
Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technical support requests within SLA, including high-severity urgent cases.
Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features.
Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings.
Collaborate with account managers to schedule, coordinate, and lead customer debugging calls.
Document and record all activity with customers in accordance to both internal and external security standards.
Contribute to product documentation, customer knowledge base, and best practices guides.
Continuously improve process and tools in collaboration with the team.
Periodic on-call rotation for production-down issues.
Provision and bootstrap a Vault cluster without assistance.
Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite.
Begin preparation for the Vault Certification Exam
Complete Vault Certification Exam.
Within first 60 days:
Ride along on 1-2 live customer debugging calls.
Effectively triage and respond to Sev 3 & Sev 4 inquiries independently.
Contribute 1 Support Knowledge Base article.
Complete 10 Support Tickets with the guidance of more senior team members.
Effectively triage customer support tickets and understand the difficulty of tickets being submitted
Begin working Sev 2 tickets.
Within first 90 days:
Respond to Sev 1/production down issues with minimal assistance.
Independently find points of error and identify root cause by examining log files.
Create ongoing KB articles that will benefit all customers, 1 article per month.
Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
Required technical and professional expertise
Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python).
Experience with major cloud platforms, distributed systems, microservice architecture, and containers.
Ability to read complex code for troubleshooting and familiarity with Github.
Experience with REST APIs and command line tools.
Preferred technical and professional experience
Bachelor's degree in Computer Science or equivalent professional experience preferred
DevOps Engineering, Software Engineering, and/or System Administration experience is a plus.
Experience or knowledge with Vault; other HashiCorp tools is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr
$89k-118k yearly est. 2d ago
Desktop Support Analyst (3564)
Lifelong Medical Care 4.0
Remote support specialist job in Berkeley, CA
Responsibilities include but not limited to provide Desktop, Software and Network Support services remotely and on-site. The role requires strong technical skills with an emphasis on delivering superior customer service within our SLAs. In addition, the analyst will participate in projects such as PC refresh, and other projects based on business needs.
This position reports to the Help Desk Manager.
JOB DUTIES:
Provides excellent customer service at all times to internal customers in a business, medical and dental environment
Provides remote and on-site technical support
Create incident/request tickets, prioritize, update and close tickets per SLAs
Setup and configuration of new computers, software installation, updates and upgrades
Setup and configuration of mobile devices
Troubleshoot network issues
Setup and troubleshoot printer, copier, scanner and fax issues
Able to resolve technical issues independently and work with minimal supervision
Interfaces with multiple departments to solve problems and improve process quality.
Follows internal documentation and updates documentation as necessary.
Updates software inventory as needed.
Participates in a rotational after-hours on-call support
Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely
Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors
Participates in special projects as assigned
Qualifications
JOB QUALIFICATIONS:
3 plus years of relevant desktop support experience or equivalent combination of education and work experience
Strong problem and troubleshooting skills, excellent customer service skills, including professional phone and email interactions
Able to work under pressure in a positive, friendly and professional manner
Very good understanding of desktop and network administration fundamentals, Windows installations/upgrades, and problem solving analytical skills
Reliable vehicle transportation, a driver's License, Insurance, and the ability to lift 25 lbs. are required
$47k-58k yearly est. 12d ago
IT Support Specialist
Financial Services It 3.8
Remote support specialist job in San Francisco, CA
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology and business solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT SupportSpecialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools.
Qualifications:
3 to 5 years of IT industry experience
End user support experience for Windows and MacOS
A drive to assist customers and solve their technical problems
Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Image Windows, and configure these computers for employees
Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Showcase your knowledge by training other employees on new applications, hardware, and more
Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary
Ability to work occasional weekend days
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.
Powered by JazzHR
lk NQwlYVFU
How much does a remote support specialist earn in Santa Rosa, CA?
The average remote support specialist in Santa Rosa, CA earns between $37,000 and $92,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Santa Rosa, CA