Remote support specialist jobs in Watsonville, CA

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA! This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment. Responsibilities Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service. Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support. Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity. Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies. Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives. Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups. Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture. Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts). Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery. Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness. Qualifications Bachelor's degree in IT/Computer Science or equivalent experience required. 10+ years of desktop support or end-user services experience. Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement. Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online). Strong Windows 10/11 administration skills, including Active Directory and Group Policy. Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management. Proficiency with service management platforms (ServiceNow, Remedy, Jira). Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups). Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics). Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives. Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus. Pay Rate: $55.00 - $65.00/hr

C-Suite Executive Technical Support Analyst (C-Suite) PERMANENT - ON-SITE - US-CA-Mountain View The role of the Staff Executive Technical Support Analyst is to assist senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the ‘go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a “high touch” level of support to the senior executives. VIP and Executive Support experience a MUST. RESPONSIBILITIES Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support. Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions. Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments. Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times. Must be experienced in the art of proactive stealth technical support (ie- provide services and support with as few words as possible). Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents. Ensures established SLAs are met or exceeded specific to response and resolution times Contribute to Knowledge Base and keep process documentation up-to-date. Proactively take on projects and initiatives with minimal to no supervision. Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level. May act as a “specialist” in a particular discipline. Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees. REQUIREMENTS Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily (see below for list). Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school. Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies. Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications. Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals. Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite Preferred certifications: ITILv4, ACMT, CCT, CompTIA Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer Support experience in a corporate enterprise environment medium to large company (7-10k+ employees) Outstanding ability in problem solving, diagnosis and troubleshooting skills The ability to work under pressure and multitask in a fast-paced environment is a must. Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision. Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude. Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively. Familiarity with encryption and security tools and triaging within this environment. Hyper responsive during regular working hours, and super flexible and engaged outside regular hours. Occasional travel (early morning, evenings, weekends) may be required to support offsite meetings or after-hours emergencies Persistent influencing skills and ability to burn through all hard and soft roadblocks with minimum drama and maximum return Military background in an IT environment a plus LOCATION: US-CA-Mountain View On-site work ABOUT TALTEK TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are: transparency, integrity and respect.

Technical Support Engineer - Platform Technologies Duration - 12 Months What you get to do in this role: The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening/weekend shifts, holidays) as needed. Work Persona (Flexible) - Required in office twice a week. Wednesdays and Thursdays are currently prominent but may change. Hiring Manager Notes: Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? Knowledge on Database, Object Oriented languages (Java, JavaScript preferred) is must and having Client knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side. What backgrounds/skills can we be more flexible with that can be learned on the job? Client, Linux knowledge is optional and can be learned on the job. Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects. Skills: In order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle) Experience administering: Linux/Unix OR Microsoft Server Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems Proven ability to maintain a professional demeanor when handling complex user issues Desired Skills A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript. Advanced MySQL or Oracle experience Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, PowerShell. A reasonable, good faith estimate of the minimum and maximum for this position is $46/hr. on W2 Benefits will also be available at the following link: Harvey Nash Benefits About us: Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry. Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees. We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide. For more information, please visit us at ******************************

Role: Field support lead (GxP, MES, ITIL, Lead, Pharma manufacturing) Term: Contract Exp Level: 8+ yrs Responsibilities: Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings. Assist network support and infrastructure teams with troubleshooting and projects. Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution. Aid local hardware support team with printers and shop floor peripherals. Coordinate application support incidents in the manufacturing plant. Act as a SPOC for BUIT (Business Team) Local support and external vendors. Resolve connection issues with weighing scales, including MOXA replacements and network components. Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues. Test network connectivity changes, including wireless and patching. Coordinate client application installations and ensure proper functioning. Liaise with equipment vendors for repair and maintenance. Provide initial troubleshooting for application issues and coordinate/escalate to resolution. Support IQOQ testing and technical change control activities Qualifications/Skills: Minimum 5 years of experience in Site IT support and incident management. Proficient in ITIL process and Service Asset Management. GxP knowledge strongly desired. Knowledgeable in network infrastructure Ability to work independently and provide off-hours support. Strong multitasking and coordination skills. Preferred additional Skills: Pharma manufacturing experience, with IT Infra knowledge. MES knowledge is an added advantage. Cross Team/Dept Coordination. Familiarity with general Project Management principles Knowledge of multiple Operating Systems DBs. Skills: Mandatory Skills : Shopfloor Field Support

This is an advanced desktop position. Looking for someone who has at least two years of experience and is very good at being in front of people. They would like someone who is comfortable with Endpoint tools, especially Intune. Need to know Active Directory. Candidate should know SAAS,as a service Must be comfortable with Hardware. Being able to take a computer apart and work with printers. They are working with Microsoft in the cloud. So should know Microsoft 360 and be comfortable working in the cloud. Typical Tasks Duties performed may vary depending on the area of assignment and the working level. Prepares and installs computer hardware, software, upgrades, and peripherals; Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems; Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action; Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed; As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports; Assists with minor procurements, and related administrative tasks; Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors; Coordinates the implementation of hardware and software additions and enhancements; Controls changes to the various system environments including application software, database, and operating systems; Maintains technical and functional competency in applications utilized by the assigned department; Performs related duties as required. Knowledge of: Full understanding of the operational characteristics of information systems and computer servers; Principles and practices of maintaining information systems; Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software; Advanced troubleshooting skills related to computer operations tasks; Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues; Advanced support of client software (MS - Office, Adobe products, email, and /or browsers, etc.); Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment; Advanced support of tablet and/or related mobile computing devices; Methods and techniques for assessing the cost effectiveness of system enhancements and modifications; Project management at a basic level, including organizing and managing project tasks; Full understanding of system change controls, methodologies, and processes. Ability to: Troubleshoot LAN information system operating and maintenance problems; Install a full range of computer hardware, software, and upgrades; Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows10), Internet-Intranet, and Microsoft Exchange; Experience with system imaging Configure helpdesk ticketing systems and run corresponding reports; Effectively perform all aspects of the full cycle of computer operations; Analyze and assess cost effectiveness of system improvements and enhancements; Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes.

is for an experienced technician on the Desktop Support team responsible for partnering with both Chevron IT design teams and Level 2 Service Desk to provide support for core infrastructure and desktop technologies for customer support environment. It also involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations. Responsibilities for this position may include but are not limited to: · Primary desktop support for Windows Operating System, Mobile Device Management · Infrastructure, Video Conferencing systems, and application support. · Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users. · Ensure consistent processes, procedures and technologies are utilized across enterprise environment. · Understand and follow direction provided by the Application and System Services team leads and managers. · Document recurring issues in the Knowledge Base. · Document in detail case status and tasks / work completed with end users in ITSM system. · Follow the provided Critical incident management process in case of widespread or high impacting issues. · Setup and maintain inventory processes. Keep the stockroom area clean and organized. · Receive and record assets in System for tracking. · Pick, prepare, and organize outgoing order. · Work with team lead and team to maintain adequate IT stock levels. · Work with Field Service/Project teams to ensure the proper equipment is allocated for work · Orders. · Maintain inventory controls over tools. · Provide reports supporting the asset inventory using excel and other tables as needed · Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of asset life cycles. Required Qualifications: · Bachelor's degree in IT or Computer Science Preferred Qualifications: · Support Certifications, desired: o Microsoft Certified Professional o Microsoft Certified Technology Specialist o ITIL · Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies: o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging. o Microsoft Office 365 Suite and advanced troubleshooting. o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue o General knowledge/troubleshooting for Networking o General knowledge of Microsoft Intune, MFDs o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration and Infrastructure Design o Teams Conferencing system support o Understand and troubleshoot Azure MFA o Strong customer service skills Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies. Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations. Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members. Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges. Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, mac OS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************

Pay Range:$30/hr to $35/hr What does a UI Screens Tech do? The UI Screens Tech is primarily responsible for taking screenshots and on-device video captures that will ultimately end up in our marketing materials or used as reference for our animation department. You will also assist in setting up and maintaining a secure lab which houses all the devices needed to facilitate the production of content use in marketing materials. You will need to ensure all devices are up to date with the latest software builds, ready to be provided to either creative or production teams. Key Responsibilities: • You have at least 5 years of supporting production teams in some sort of technical capacity. • You have strong troubleshooting skills and can quickly diagnose and solve technical problems on-site or remotely. • Basic understanding of video production and animation. • You have experience with current video capturing practices and technologies as it relates to video production • You have experience in tracking, managing and maintaining an ecosystem of devices. • You are a strong problem solver with a demonstrated track record for delivering operational support to a board range of creative and production teams. • You are a strong collaborator and communicator who is capable of working in a highly cross-functional environment to achieve success. • You are deeply organized and have a strong attention to detail. • Experience with localization is a plus. Requirements: • Support the day-to-day device needs of the WW Screen Production and broader creatives teams. • Support the day-to-day device needs of Geo CPM teams in-geo and throughout Workshop sessions. • Setup and maintain a secure lab for the purpose of both housing devices and facilitating usage of those devices. • Provide technical support to creative and production teams. • Pickup and distribute equipment across offices in the Bay Area. • Due to the technical and confidential nature of this position, you are required to be on-site in Sunnyvale - Monday through Friday with some weekend work during launch periods.

Key Responsibilities Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices. Diagnose and repair hardware failures, component issues, and physical connectivity problems. Perform routine hardware maintenance and inspections. Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies). Set up new equipment for employees, including imaging devices and configuring BIOS settings. Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations. Manage hardware inventory, including tracking and documenting equipment movement and usage. Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting. Ensure proper disposal of old or damaged hardware according to company policies. Collaborate with the IT support team to escalate complex hardware or system issues. Maintain accurate records of repairs, replacements, and maintenance activities. Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits

Network Administrator (AWS + On-Prem Hybrid Infrastructure) $130,000 - $160,000 Full-time | On-site Our client designs, builds, and operates advanced small satellite systems that power end-to-end space missions for communications, Earth observation, and scientific exploration. Their technology combines space-based innovation with secure, scalable ground systems, enabling seamless integration between orbit and operations on Earth. Position Summary We are seeking an experienced Network Administrator with a strong background in managing hybrid cloud and on-premises environments. The ideal candidate has hands-on expertise with AWS infrastructure, Cisco Firepower (FTD 1010) firewalls, and virtualized systems. In this role, you'll ensure reliable, secure, and high-performance connectivity between physical sites and AWS-hosted systems that support mission-critical satellite operations. This role involves maintaining and improving our secure network connectivity between physical sites and AWS-hosted infrastructure, ensuring uptime, security, and smooth operation across mission-critical systems that support our satellite operations and internal teams. Key Responsibilities Administer and maintain AWS infrastructure, including EC2 instances, VPCs, Route53, and AWS VPN configurations Manage AWS Veeam backup systems for EC2 and virtual machine snapshots, ensuring regular and on-demand backups Configure and maintain Cisco FTD 1010 firewalls, including site-to-site VPNs linking AWS and remote offices Monitor and troubleshoot VPN and network connectivity for users, infrastructure, and remote systems Support on-premises networking equipment, including routers, switches, and Wi-Fi systems (e.g., UniFi UDM SE) Maintain and manage VMware ESXi servers hosting internal VMs, GitLab runners, and development resources Administer OpenVPN servers, renew certificates, and manage user access using automation scripts Manage DNS configurations via AWS Route53 for hosted zones and internal systems Implement and maintain network security policies and consistent backup procedures across environments Diagnose and resolve routing, NAT, and performance issues across hybrid networks Collaborate with DevOps, IT, and engineering teams to support infrastructure scaling and modernization Minimum Qualifications Bachelor's degree in Information Technology, Computer Engineering, or related field, or equivalent hands-on experience 3+ years of experience as a Network Administrator or Systems Administrator in hybrid environments Proficiency in AWS infrastructure (EC2, VPC, Route53, VPN, IAM) Experience with Cisco Firepower Threat Defense (FTD 1010) or similar firewall platforms Strong understanding of VPNs, routing, NAT, and tunneling protocols Experience managing Veeam Backup for AWS or equivalent tools Familiarity with VMware ESXi environments and virtual machine management Proficiency in Linux administration (Ubuntu preferred) and SSH key management Hands-on experience configuring OpenVPN servers and scripting user management tasks Strong documentation, organization, and problem-solving skills Preferred Qualifications Experience with AWS GovCloud, GitLab infrastructure, or similar DevOps platforms Familiarity with UniFi network management or Raspberry Pi remote nodes Working knowledge of physical security systems (e.g., keyfob access, ADT) AWS or Cisco certifications (Solutions Architect, SysOps, CCNA, or higher) Why Join This Team? Work at the intersection of cloud and on-prem infrastructure supporting real-world satellite missions Own critical network systems that bridge space and terrestrial operations Collaborate with a small, high-performing engineering team where your work has a direct impact Grow into advanced roles in CloudOps, Infrastructure Engineering, or DevSecOps as the organization scales

Job Title: Desktop Support Lead - GxP and MES experience Employment Type: Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Qualifications/Skills: · Minimum 5 years of experience in Site IT support and incident management. · Proficient in ITIL process and Service Asset Management. · GxP knowledge strongly desired. · Knowledgeable in network infrastructure · Ability to work independently and provide off-hours support. · Strong multitasking and coordination skills. Preferred additional Skills: · Pharma manufacturing experience, with IT Infra knowledge. · MES knowledge is an added advantage. · Cross Team/Dept Coordination. · Familiarity with general Project Management principles · Knowledge of multiple Operating Systems DBs. Mandatory Skills: Shopfloor Field Support

Desktop Support Technician San Jose, CA 95131 - Onsite A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following: Provide Technical training to users through video conferencing or in person Create Technical documentation Verify and test new software and/or Processes Assist with placing technical signage around the office when needed Possible travel to other locations QUALIFICATIONS: Experience in a corporate help desk and/or desktop support environment is preferred Consider themselves as “tech-savvy” and willing to learn new ideas Excellent customer service skills to work effectively with clients Understanding the Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision Must be able to follow through procedures and protocols as outlined by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00899

Hi, Greetings from Teceze! We are currently looking for a highly skilled AV Tech / Desk Side Support to join our team in support of our esteemed client. and requires immediate onboarding. Shortlisted candidates will need to undergo a technical interview, so hands-on experience with the required technologies is essential. 🚀 New Opportunity - AV / Tech Desk Side Support🚀 We're working with a leading global tech organization that is looking for an experienced AV / Tech Desk Side Support to join their team in San Jose, CA. Role : AV / Tech Desk Side Support Location : San Jose, CA Full-time Role Onsite About the Role We are looking for an experienced AV Technician (Level 2) to join our technical operations team. The ideal candidate will have a strong background in audiovisual system installation, troubleshooting, and maintenance within enterprise or corporate environments. This role requires a hands-on professional who can ensure seamless operation of meeting rooms, conference systems, and live events, while delivering exceptional technical support and customer service. Key Responsibilities Install, configure, and maintain AV systems (displays, projectors, microphones, cameras, speakers, and control systems). Provide daily operational support for conference rooms and event spaces. Troubleshoot and resolve issues with audio, video, control, and connectivity. Support video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, and Webex. Perform preventive maintenance, firmware updates, and room readiness checks. Collaborate with IT, facilities, and vendors to ensure end-to-end AV functionality. Provide on-site event support for meetings, town halls, and hybrid events. Document configurations, issue resolutions, and maintenance activities. Qualifications & Skills 3-5 years of experience in AV operations or support. Strong understanding of AV control systems (Crestron, Extron, AMX). DSS Band 1 Resources with backfill support Tier 2 IT support and escalation point for the IT Global Service Desk and Site Operations. Follow SLA guidelines and maintain high-level customer satisfaction Installing and configuring computer hardware operating systems and applications. Supporting printers, cell phones, Cisco handsets Taking end-user clients through a series of actions, mostly face-to-face, to help set up systems or resolve issues. Act as a focal point for conferencing issues, global company meetings and town halls. Recording, tracking and documenting the problem-solving process, including all successful and unsuccessful actions taken, through to the final resolution. Working continuously on a task until completion (or referral to third parties, if appropriate). Identifying opportunities to increase Tier 2 resolution and efficiency Perform related duties consistent with the scope and intent of the position Provide VIP support (Executives lower than C-Suite) Prioritizing and managing walk-up counter support for multiple users at single instances Working continuously on a task until completion (or referral to third parties, if appropriate). Perform related duties consistent with the scope and intent of the position. Perform IT security remediation § Manage customer escalations Support administration of computing environment Manage cases with external parties (e.g., Cisco TAC Why Apply? This is a fantastic chance to work on a high-profile data center project in San Jose, CA. combining with AV / Tech & Desk Side Support. Send resumes directly to: *******************************

Role: (Oracle ERP/PLSQL/SCM) IT Engineer Type: W2 Contract At least 9 years of experience with Information Technology Domain experience in supply chain, order management, shipping, inventory management Prior Cisco-exp would be a great advantage Understanding of Oracle PL/SQL, SQL, ERP (OM, Inventory, Shipping, Receiving), Java and various integration technologies and approaches, to be able to comprehend existing as well as design new solutions Sound data analysis skills Expertise in grasping the complexity of current state application design, analyze new requirements to design new solution options and develop functional specification & author technical user story for developers and QA team members Experienced in test case preparation/reviews, supporting QA exercise and issue resolutions Perform validations of the capabilities once developed to ensure compliance with the business requirements Perform demos to stakeholders Ability to work in teams within a diverse/multi-stakeholder environment Ability to interact effectively across cross-functional teams to iron out integration needs Experience and desire to work in a Global delivery environment Strong analytical abilities Good communication skills

IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA) We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension. Role Details: Job Title: IT Engineer - Oracle ERP & PL/SQL Location: San Jose, CA (On-site Required) Duration: 6 months (with potential for extension) Implementation Partner: Infosys End Client: To be disclosed (Major Enterprise Client) IMPORTANT: Eligibility Requirements Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered: US Citizens (USC) & Green Card Holders (GC) ONLY Job Description & Technical Requirements The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment. Core Technical Expertise: Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL. Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications. Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory. Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher). Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Architecture: Strong understanding of Oracle EBS architecture and data models. Key Responsibilities: Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions. Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes. SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC). Documentation: Create and maintain comprehensive technical documentation and user guides. 📩 How to Apply: You can share resumes at ******************** OR Call us on *****************

Duration: 6 months Rate: $60/hr IT Google Workspace Engineer ● BS/MS degree in Computer Science, Engineering, or a related subject, or equivalent experience. ● Proven experience in a Systems Engineer or similar role, with a strong background in IT infrastructure and support. ● Google Workspace Expertise: Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level. ● Managed or led and executed the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support ● ITSM Knowledge: Demonstrable experience using ITSM tools, with a strong preference for ServiceNow. ● Security Mindset: A fundamental understanding of information security principles and experience working collaboratively with security teams. ● Scripting & Automation: Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency. ● Communication & Collaboration: Excellent communication skills, with the ability to articulate technical issues to both technical and non-technical audiences and to work effectively across teams. ● Personal Attributes: Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude, geared towards data-driven decisions and focusing on high-impact outcomes. ● Change/Incident Management - This position plays a key role in maintaining our service level agreements. The successful applicant will have a track record of applying formal change management procedures to minimize risk and disruption. They will also lead incident response efforts, coordinating with cross-functional teams to quickly diagnose and resolve service outages and major incidents Astha **************