About the role:
When you join TQL as a Claims Representative you will play a key role in protecting our business and customers. In this position, you will own an evolving portfolio of cargo claims from start to finish, resolving them through investigating issues and working with carriers, customers and insurance partners to resolve claims quickly and accurately.
The Claims team is a critical part of TQL's commitment to reliability, service excellence, and trust in the fast-paced logistics industry. When unexpected disruptions occur, this group ensures swift resolution, minimizing financial impact, and preserving long-standing customer relationships through efficient, transparent claims management.
Who we're looking for:
You're highly detail-oriented with a strong focus on accuracy
You communicate clearly and professionally
You have solid problem-solving and investigation skills
You make sound decisions independently while collaborating closely with your team
You bring a customer-first mindset and build strong relationships
You're comfortable working in a fast-paced environment with changing priorities
You have some professional experience in an office environment, customer service, claims, or insurance
What you'll do:
Investigate reported cargo claims and determine validity
Manage documentation, submission, and communication for each claim in your portfolio
Follow up with carriers, insurance partners, and internal and external customers to drive timely resolutions
Gather all required documents and information to file, review, and resolve claims
Serve as the point of contact for internal teams and external partners regarding claim status
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers or shippers
Work with Accounting and Collections teams to resolve carrier and customer accounting issues related to claims
What's in it for you:
Compensation starting at $17.50 - $22 per hour, depending on experience
Outstanding career growth potential with structured paths for advancement
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 800+ lifetime workplace award wins
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
$17.5-22 hourly 5d ago
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Technical Service Representative - Packaging Coatings
Ppg Architectural Finishes 4.4
Representative job in Cincinnati, OH
As a Technical Service Representative (TSR), you will support the Packaging Coatings segment focusing on Mid- West accounts. You will manage technical service activities used at packaging manufacturing customer's plants! The TSSR will work directly with internal and external teams to improve the performance of PPG products and work on mutually valuable projects with our customers. You will help advise overall scheduling of TSSR resources for US and Canadian (USCA) including contractors and lead major customer product Secure Launches. You will report to the USCA Technical Sales and Service Representative Manager.
Key Responsibilities
Manage multiple customer sites while collaborating with customers at various levels to ensure quality and expectations is meeting customer requirements.
Delegate PPG coating technologies to operate successfully in and sometimes outside the established customer operating window.
Handle pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.
May be asked to lead projects, assist with process improvements, and look for cost savings for the customer.
Coordinate, investigate, and recommend new business tools for users as requested.
Qualifications
High School Diploma with a technical background in Chemistry and/or Engineering with 5+ years of proven experience in the can making industry.
Experience with customer quality systems and processes.
May travel extensively in support of key customer programs.
#LI-REMOTE
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. These include PTO, Dental, Health, Vision, 401k matching and Holiday time off.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$30k-35k yearly est. Auto-Apply 17d ago
Call Center Representative
Collabera 4.5
Representative job in Mason, OH
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
GENERAL FUNCTION:
Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.)
MAJOR DUTIES AND RESPONSIBILITIES:
• Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
• Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
• Interface with providers to verify member eligibility and authorize services
• Review claims details, research payment issues, investigate provider network details
• Use system tools as appropriate to escalate issues between the various functional areas within EyeMed
• Must meet Customer Care Center productivity and quality goals
COMMUNICATIONS WITH OTHERS:
• INTERNAL - Call Center associates and other EyeMed functional areas
• EXTERNAL - Members/Providers
Qualifications
SKILLS & QUALIFICATIONS:
• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively
EXPERIENCE:
• Call Center experience preferred
• 1 - 2 years of experience in a professional business environment preferred
• Knowledge of vision benefits and/or insurance industry a plus
EDUCATION:
• High School diploma required
• College or University degree (preferred )
Additional Information
All your information will be kept confidential according to EEO guidelines.
$26k-33k yearly est. 60d+ ago
Client Retention Representative - Cincinnati, OH
Universal Energy Solutions 3.5
Representative job in Cincinnati, OH
Universal Energy Solutions is excited to announce an Immediate Hire opening for a Client Retention Representative in Dayton, OH. We are looking for proactive and motivated individuals to join our dynamic team. In this role, you will play a key part in ensuring that our clients receive unparalleled service and support for their sustainable energy needs.
Your primary responsibility will be to engage with existing and potential sales customers, addressing their needs, resolving concerns, and showcasing the benefits of our services. Your role will be vital in fostering customer loyalty and promoting long-term engagement with our brand.
Responsibilities
Proactively reach out to clients to gauge satisfaction and collect feedback on our offerings.
Manage interactions with current and new sales customers effectively.
Address inquiries and complaints promptly and professionally to ensure resolution.
Design personalized retention strategies that encourage client renewals and upgrades.
Collaborate with internal teams to provide actionable client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and propose improvements.
Engage in the development and implementation of customer loyalty programs.
Stay updated on industry trends and best practices in customer retention.
Requirements
Exceptional communication and relationship-building skills.
Strong analytical abilities to interpret client data and feedback.
A problem-solving mindset and dedication to delivering outstanding customer experiences.
Capability to work independently as well as collaboratively in a team environment.
Innovative thinking for developing effective client retention strategies.
Availability for immediate hire
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
$48k-56k yearly est. Auto-Apply 30d ago
eCom Fulfillment Team
Proxi
Representative job in Cincinnati, OH
Paid Interview: Work with us for a day, get paid $100 and we'll all get to learn more about each other.
Role: eCommerce Warehouse Fulfillment Wage: commensurate with experience and based on part-time or full-time availability.
Who we are: *******************
• Proxi provides fulfillment services to eCommerce companies from around the country and around the world with international clients.
• We're located downtown near the main USPS facility & UPS center.
• We help fulfill goods for eCom merchants who sell across multiple channels, including: Amazon, Walmart.com, eBay, and other marketplaces.
How we work:
• Casual work environment downtown. Free parking / fast access to 71 & 75 (1 block from the main US Post Office on Dalton Av)
• 1st Shift: 9a-5p / M-F.
Ongoing role pay rate depends on the capabilities (and part or full time):
• Holiday and overtime pay
• Paid time off
Ongoing Responsibilities:
• Inbound receiving of products / coordinating truck shipments
• Cross checking of shipments according to packing slip & BOL documents
• Scanning of products into our management systems
• Outbound picking, packing & processing of orders
• Recording of inventory movement and shipments in our PC based systems.
Growth areas / career opportunities:
• Team leads
• Client management, communications and on-boarding
• Sales and/or Admin roles also on the horizon as we grow
Requirements:
• Age minimum: 18
• Must be clean - not under the influence while working
• Able to work in a normal warehouse environment - may need to stand at various workstations
• Must be able to to lift, reach, bend, squat, twist and turn - ability to lift up to 50 pounds.
• Ability to get to work (public transportation available in the area)
• Plays well with others!
Prerequisites / Attributes / Requirements for an on-going role:
• Background check & drug testing
• Proficient with PCs and use of the internet, web browsers, for data entry
• Read/write English language fluently (software portal is only in English and uses English keyboard for data entry)
• Driven, detail-oriented/organization focused and safety conscious
• No warehouse experience is necessary, but a willingness to learn & motivation to seek answers on their own is a must (this is true for any IT based company today!)
Will report directly to team lead.
Want to be part of a growing business with national & international clients?
Complete the application here or email your info to
apply-bb474ac7589c proxi.breezy-mail.com
$30k-39k yearly est. Auto-Apply 60d+ ago
Entry Level Customer Representative
Hireverse
Representative job in Florence, KY
We are currently hiring motivated, customer-focused individuals to join our team as Entry-Level Customer Representatives. This is an excellent opportunity for candidates looking to build a long-term career in sales and customer engagement while receiving hands-on training and performance-based growth opportunities.
In this role, you'll work directly with customers, support sales efforts, and deliver a high-quality customer experience. You'll gain valuable skills in communication, relationship building, and sales strategy in a fast-paced, team-oriented environment.
What You'll Do:
Engage with customers to understand their needs and provide solutions
Support sales efforts through effective communication and follow-up
Manage and process customer interactions accurately and efficiently
Provide prompt, professional, and personalized service
Resolve customer questions or concerns with care and confidence
Build and maintain strong, long-term customer relationships
Collaborate with team members to meet individual and team sales goals
What You'll Bring:
Strong communication and interpersonal skills
Customer-first mindset with an interest in sales and relationship building
Coachable attitude and willingness to learn
Strong organizational skills and attention to detail
Problem-solving abilities and a positive, team-oriented approach
Ability to thrive in a fast-paced, performance-driven environment
Previous experience in sales or customer service is a plus but not required
What's Offered:
Paid training and ongoing professional development
Hourly base pay, paid weekly
Commission and bonus opportunities
Flexible scheduling options
Supportive and inclusive team culture
Clear performance-based advancement opportunities
Unlimited vacation and personal days
Autonomy to make an impact and see results
Whether you're just starting your career or looking to transition into sales, this role provides the training, support, and earning potential to help you succeed.
Equal Opportunity Statement:
This organization is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination based on race, color, religion, sex, age, disability, national origin, or any other protected status.
$31k-49k yearly est. Auto-Apply 19d ago
Customer Experience Representatives
Kenwood Dealer Group
Representative job in Mason, OH
Jumpstart Your Career with Kenwood Dealer Group!
Now Hiring: Full-Time Customer Experience Representatives
4780 Socialville-Foster Rd., Mason, OH 45040
(Conveniently located near Mason-Montgomery Rd.)
Looking for a job that fits your schedule
and
helps build your future? Join a team that values your voice, supports your growth, and makes every day a little more exciting.
What You ll Do
Answer and route incoming calls for our 16 dealership locations
Deliver friendly, professional customer service
Stay calm, cool, and helpful even during challenging calls
Work in a casual, supportive, team-focused call center environment
No experience? No problem we train you!
Whether you re starting out or ready for a change, this role is an excellent opportunity to gain real-world experience and build strong customer service skills.
Work Schedule
Monday Friday: 7:30 AM 4:00 PM
What You Bring
Clear, confident communication
A positive, team-oriented attitude
Basic computer skills
The ability to multitask and maintain professionalism
Must be 18+ and able to pass a background check
Perks & Benefits
Medical, dental, and vision insurance (full-time)
Paid time off and holidays
401(k) plan
Employee discounts on vehicles, services, and more
A supportive team invested in your growth and success
Ready to Apply?
Submit your application online or contact Carleesha Davis at ************.
Join Kenwood Dealer Group and take your first step toward a rewarding, long-term career. We can t wait to meet you!
Equal Opportunity Employer
$31k-49k yearly est. 8d ago
Digital Sales Representative
McCluskey Chevrolet 3.4
Representative job in Cincinnati, OH
McCluskey Chevrolet is seeking a talented Digital Sales Representative to join our team in Cincinnati, OH. The ideal candidate will be responsible for driving online sales and building strong relationships with customers. This rewarding position offers a competitive compensation package.
JOB TITLE: Digital Sale Representative
REPORTS TO: Sale Manager
LOCATION: Cincinnati, OH
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:
Responsible for selling a wide portfolio of automobiles to qualified customers across the Midwest markets.
Make outbound calls to prospect for business and assist customers in the purchasing process
Logging customer notes and following up on leads
Follow-up with Sales Managers to record the results of sales opportunities
Contact customers based on current marketing initiatives
Work with the Finance manager to help the customer purchase various vehicle warranties and arrange financing on the vehicle
WE'RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
1-2 years of relevant professional experience
Proficient in MS Office and a phone system
Excellent customer service experience
High School Diploma or GED required
Retail, Food Service, Realtor, Mobile Phone Sales, and Server candidates are encouraged to apply
Current Ohio Salesperson License or ability to obtain one
Valid Driver's License
HERE'S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
Medical, dental, and vision benefits
Voluntary benefits available
Car Demo Program
Paid time off upon hire
Paid company holidays
401(k) with employer match
Growth potential
Automotive discounts
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at ************. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.
#LI-Onsite
$61k-77k yearly est. Auto-Apply 60d+ ago
B2B Billing & Collections Specialist
Cort 4.1
Representative job in Cincinnati, OH
Job Description
CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.
The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers.
During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.
Schedule: Monday-Friday 8am to 4:30pm
Responsibilities
Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve.
Determine proper payment allocation as required or requested by A/R processing personnel.
Resolve short payment discrepancies that customers claim when making payment.
Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately.
Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice.
Resolve and clear credit balance invoices before such invoices age 60 days.
Prepare monthly collection reports to be submitted to Management.
Qualifications
2-3 years or more of accounting /collection, or customer service experience. Collections experience preferred.
Commercial collections experience is ideal.
High school diploma or equivalent.
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices and regulations.
Basic math and analytical skills
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
Ability to multi-task and prioritize while speaking with customer.
Demonstrates good active listening skills, telephone skills and professional email communication skills.
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.
Must possess average keyboarding speed with a high level of accuracy.
$31k-37k yearly est. 18d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Representative job in Cincinnati, OH
Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Cincinnati area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$29k-40k yearly est. 60d+ ago
Customer Sales Representative
Hartfelt Careers
Representative job in Cincinnati, OH
Are you a highly motivated individual who is looking for a career opportunity that offers unparalleled growth potential? If so, we have an exciting opportunity that you won't want to miss.
We are currently seeking results-driven team members who can assist with the day-to-day administrative duties and operations related to our services and customers. As a key member of our sales and marketing teams, you will play a pivotal role in the growth and success of our organization. You will be tasked with identifying and capitalizing on new business opportunities, expanding our customer base, and building and nurturing relationships with potential clients.
To succeed in this role, you must be a self-starter with excellent negotiation skills and a deep understanding of the logistics industry and market dynamics. You will need to proactively identify prospects, analyze market trends, and develop tailored strategies to maximize revenue growth. Additionally, you will be responsible for promoting our services to customers and carriers, negotiating rates for both parties, and managing shipments until delivery.
If you are ready to take your career to the next level and make a significant impact on our organization, apply now and become a valued member of our team.
Tasks will include:
Answering and making Inbound and Outbound calls
Negotiating rates with carriers and vendors
Provide customer service and call routing internally within the Company
Customer service to existing clientele during and after office hours.
Help maintain the profitability of the business with preventive measures and maintaining proper margins
Claims prevention and dispatching
Assist in claims resolution and the collection of proper documentation.
Organization and collection of carrier files and contracts
Building loads and data entry
Contract Administrator
Prepare and enter into contracts with carriers on load by load basis
Organization and collection of carrier files and contracts
Document management.
Rate confirmations, carrier packets, customer load tenders
Trace and Track of over the road shipments
Update check calls in the transportation management system
Updating co-workers and other team members on all shipment statuses
Document management. Rate confirmations, carrier packets, customer load tenders
Trace and Track of over the road shipments
Update check calls in the transportation management system
Updating co-workers and other customer loyalty team members on all shipment statuses
Provide continual feedback and advice to management on day-to-day operation
The first chain of command in resolving carrier and customer grievances and complaints
Identify and pursue new business opportunities to expand our customer base and generate revenue growth.
Conduct market research and analysis to identify emerging trends, competitive landscapes, and
potential target markets.
Posting loads and formulating potential rate quotes
Prospecting for new business via email, phone calls, and face-to-face meetings from time to time
Additional tasks and responsibilities may be assigned from time to time.
Preferred Skills:
Strong communication skills, ability to multitask, works well as a team, interpersonal skills, negotiation skills, attention to detail, ambitious and enthusiastic attitude.
Desired Work Experience:
Transportation/Logistics industry experience
TMS experience
Physical Demands:
Moderate noise (i.e. business office with computers, phones, and printers, light foot traffic).
Ability to work in an open shared area
Ability to sit/stand for an extended period of time.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Moderate noise (i.e. business office with computers, phones and printers, light foot traffic). Ability to work in an open shared area. Ability to sit/stand for an extended period.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Compensation package:
Bonus opportunities
Commission pay
$29k-40k yearly est. 60d+ ago
Account Services Representative (Part Time)
NKWD
Representative job in Erlanger, KY
Account Services Representative (Part Time) Department: Account Services Reports To: Account Services Lead- Calls Schedule: Part Time, Monday- Friday Hours: 10:00 A.M. to 2:00 P.M. The Account Services Representative provides courteous, accurate, and efficient service to customers at the lobby and drive thru. This position ensures consistent coverage during lunch breaks and high-traffic periods, maintaining uninterrupted front-line operations and allowing call-center representatives to remain focused on inbound calls. The role is designed to reduce wait times and enhance the overall customer experience for walk-in service points. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Customer Service & Account Management
Serve as the first point of contact for customers at the front counter and drive-thru.
Process customer payments (cash, check, and electronic) accurately and efficiently.
Maintain and balance the cash drawer when scheduled for drive-thru or counter coverage.
Assist customers with billing inquiries, payment arrangements, and balance questions.
Process applications for new services and terminations.
Educate customers on potential leaks, payment options, and service procedures.
Direct customers to appropriate staff for assistance beyond front-line service.
Provide excellent customer service with professionalism and patience at all times.
Administrative & Documentation Responsibilities
Record and update customer information in the Customer Information System (CIS).
Organize and maintain account documentation, including notes on payments, address changes, and other account updates.
Process and route incoming and outgoing mail, including pledge payments from assistance agencies.
Assist in preparing daily deposit reports and reconciling payment transactions.
Provide front-desk coverage during lunch hours, vacations, or absences to ensure uninterrupted customer service.
Support Account Services team members with clerical and data-entry task as needed.
Compliance & Policy Adherence
Follow all District policies, procedures, and cash-handling guidance.
Ensure compliance with utility service regulations and customer account protocols.
Report safety concerns and incidents promptly.
Maintain confidentiality of customer information and uphold the District's professional standards.
Education and Experience:
High school diploma or GED required.
1-3 years of customer service experience preferred.
Additional Skills:
Ability to maintain and balance a cash drawer.
Strong customer service skills, including the ability to remain professional in difficult situations.
Ability to work with multiple computer software applications.
Ability to interpret, understand, and administer regulations effectively.
Ability to communicate effectively with customers and other departments.
Ability to follow correct procedures when assisting customers.
Work Environment and Physical Demands: This job primarily operates in a climate-controlled environment. Works with equipment, such as computer, copy machine, fax, and phones. The position requires auditory and visual skills; and the ability to sit, stand, walk, follow written and oral instructions and procedures. There is no regular travel expected for this position. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Northern Kentucky Water District employs qualified persons in all jobs in a manner which will ensure equal employment opportunity, as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability.
$24k-30k yearly est. 29d ago
Veterinary Call Center Representative
Petwow
Representative job in Lakeside Park, KY
Make an impact by joining our team and caring for the pets and people who love them!
Over 30,000 pet owners in the Northern Kentucky - Greater Cincinnati area trust their pet's healthcare to PetWOW.
Who We Are:
PetWOW is a family-owned company started in 1971: we have two locations in Northern Kentucky and operate a fleet of mobile vehicles that perform house calls in the Greater Cincinnati area.
We are passionate about our mission of strengthening people and pets by making pet care easy!
We care about our team and their well-being, offering growth opportunities, flexible and fair scheduling rotations, team unity events, and frequent recognition and rewards based on performance.
Description
We are seeking a customer-centric and efficient Care Center Representative to join our veterinary team. As a Care Center Representative, you will be the first point of contact for our clients, providing assistance and support in scheduling appointments, answering questions, and resolving issues. This includes building and maintaining strong client relationships, helping pet parents understand the value of our services, and encouraging them to take advantage of the comprehensive care that PetWow provides. Your exceptional communication and customer service skills will ensure our clients receive the highest standard of care and service.
Responsibilities
· Treat clients in a friendly and professional manner.
· Schedule appointments for clients and maintain accurate records in our database.
· Provide guidance and support to clients concerning their pets' health concerns.
· Serve as a liaison between clients and veterinarians, relaying messages and ensuring timely communication.
· Handle client inquiries and complaints with empathy and professionalism.
· Collaborate with the veterinary team to facilitate the smooth flow of appointments and procedures.
· Provide knowledge to clients to ensure compliance with medical, grooming, and preventative needs.
Requirements
Requirements
· Previous experience in a call center, customer service role, or sales preferred.
· Excellent communication and interpersonal skills.
· Ability to multitask and prioritize in a fast-paced environment.
· Proficient in using computer systems and databases.
· Ability to remain calm and composed under pressure.
· Knowledge of veterinary practices, medical terminology, and/or sales is a plus.
Benefits
Free In-House Veterinary Services
At cost third-party veterinary services and products
Paid Vacation and Holidays
Health Insurance
Dental and Vision Insurance
Short-Term and Long-Term Disability
Retirement
Uniform and Shoe Benefits
Compensation and Benefits
· $1500.00 onboarding signing bonus paid in three installments:
· $500.00 on 1st paycheck/$500.00 upon completion of training/ $500.00 6 months post-training
· $16.00 - $17.00 per hour
$16-17 hourly Auto-Apply 14d ago
BDC Agent / Call Center Representative
Performance Toyota Fairfield
Representative job in Fairfield, OH
Full-time Description
About Us:
Performance Toyota Fairfield
is a 15-Time President's Award Winner, recognized for outstanding customer service and guest satisfaction. We believe diversity of thought, background, and experience drives innovation and success. Join us as we shape the future of our industry!
The Opportunity:
Performance Toyota Fairfield is hiring for Full-Time BDC Agent positions with flexible schedules. If you wake up each morning with a smile and enjoy communicating via phone, email, instant messaging, or social media, this opportunity is perfect for you!
Compensation and Hours:
$15.00 Per Hr. + Commission!
Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends)
40-hour work schedule
Bi-lingual Is a Plus But Not Required
What We Offer:
Paid PTO time off
401k retirement plans
with generous company match
Medical insurance
HSA and FSA plans
Dental care
Vision coverage
Short- and long-term disability
Life insurance
Critical illness insurance
Hospital indemnity insurance
Accident insurance
Grief counseling
Living will preparation
Generous employee discounts on vehicles, parts, and services
Requirements
Responsibilities:
Provide customer assistance via phone, email, and chat.
Convert customer inquiries into appointments.
Maintain knowledge of inventory and services.
Follow up on leads and nurture customer relationships.
Document customer interactions in CRM.
Collaborate with team to achieve departmental goals.
Qualifications:
High school diploma or equivalent, but not required.
Customer service experience preferred.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills.
Proficient in computer systems and software.
Motivated team player in fast-paced environment.
Valid driver's license with clean driving record.
Performance Toyota Fairfield is a drug-free workplace.
If you're interested in delivering quality customer service and working with a team committed to high standards, we encourage you to apply for the BDC Agent position at
Performance Toyota Fairfield
.
Salary Description $15.00 Plus Commission
$15 hourly 14d ago
Sales Development Trainee / Account Representative
SMC Corporation 4.6
Representative job in Covington, KY
PURPOSE The SMC Sales Development Program is a sales development program designed to provide training on our extensive product line, proficiency of our corporate sales strategies, familiarity of our manufacturing methods, and competency of our internal support processes. This is an entry- level outside sales position at SMC, with ample opportunity for growth once at the branch.
The SMC Sales Development Program training is both classroom-based and hands-on, accommodating the varied learning styles of trainees. Unlike other sales training programs, the SMC Sales Development Program provides training through work-experience; you will spend time with each of SMC's departments working and building relationships throughout your time at headquarters. These cross-departmental relationships and knowledge will make you invaluable to customers while in the field.
The SMC Sales Development Program exists to prepare a person for a career in outside sales with SMC Corporation of America-we welcome interested individuals with all levels of experience and backgrounds to apply. The SMC Sales Development Program is a great opportunity for those looking to gain an understanding of automation in manufacturing, regardless of their prior education or work experience. We are looking for curious-minded individuals who are looking to join a company dedicated to sustainable automation.
ESSENTIAL DUTIES
The Sales trainee will receive training that ranges from sales skills development and corporate culture to SMC's applications, product line, and target industries served. They will learn about sales strategy, marketing and manufacturing production and order fulfillment. Specifically, the trainee will be required to participate in the following training activities:
During the 12 weeks in training, participants develop selling skills, learn SMC target industries, the SMC product line and its applications, and beyond. Importantly, there is extensive training on our product line and its applications in the manufacturing environment.
Actively participate in learning activities which demonstrate sales operations and supply chain functionality
Complete written and practical training in supply chain policy and procedures
Actively participate in learning the activities of a technical support role
Complete basic pneumatics training and other technical training as directed by SMC sales management
Review product catalogs & manuals to gain a basic understanding of SMC product
Work with our internal support team to learn how to demonstrate "best in class" customer support
Partner with experienced SMC sales professionals on customer & distributor visits
Collaboration with cohort members to present a customer pitch to SMC leadership
Complete short-term work assignments in all functional areas of the business (such as production, warehouse, customer service, etc.)
Participate in simulated selling scenarios onsite with Sales Division leadership and SMC's successful sales team members
Cross-departmental and internal collaboration between teams to build strong relationships at headquarters that will be key to success in the field
Available Branches for assignment after graduating the Sales Academy:
Atlanta, GA
Austin, TX
Birmingham, AL*
Boston, MA
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Dallas, TX
Denver, CO*
El Paso, NM*
Indianapolis, IN
Kansas City, MO*
Knoxville, TN*
Los Angeles, CA
Milwaukee, WI
Minneapolis, MN
Nashville, TN
New Jersey (multiple locations)
Phoenix, AZ
Portland, OR
Richmond, VA*
Rochester, NY
San Jose, CA
St. Louis, MO
Tampa, FL
* Some of the listed branches are satellite branches and will be hiring trainees on a case by case basis
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Occasional travel in a team training environment may be required
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Two (2) year Technical degree or equivalent work experience, four (4) year degree preferred
Excellent communication skills
Proficient in the use of computers and ability to learn new programs and tools as required
For Internal Use only: SalesAcad001, Sales001
$44k-67k yearly est. 43d ago
Data Entry - Warehouse
Advantage Resourcing
Representative job in Hebron, KY
Operating an RF scanner and a computer keyboard Scanning/labeling individual packages of mail as they enter the warehouse Full-time, temp to hire Pay starting at $10.00/hour Qualifications COMPUTER KEYBOARD PROFICIENCY REQUIRED (keystroke test will be administered)
High school diploma or GED required
Must submit to a criminal background check and a drug test
Overtime required during peak periods
Additional Information
All your information will be kept confidential according to EEO guidelines.
$10 hourly 1d ago
Call Center Representative
Global Channel Management
Representative job in Mason, OH
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
HOURS OF OPERATION: 9:00 AM - 7:00 PM Monday - Friday; 9:00 AM - 6:00 PM on Saturday.
Call Center Representative needs 1 year
Call Center Representative requires:
MS office
Customer service
Call center
Call Center Representative duties;
Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.-
Understand other functional areas to assist caller with concerns-
Assist supervisor/trainer with new hire on-the-job training. Specifications
Additional Information
$13/hr
6 months
$13 hourly 60d+ ago
Inside Sales Representative New Acquisition
ADT Security Services, Inc. 4.9
Representative job in Newport, KY
JobID: 3019035 JobSchedule: Full time JobShift: : * Unlimited earning potential with uncapped commissions * Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
* Paid Time Off
* Career growth opportunities
* 5 Weeks paid training
* No cold calling
Position Summary:
Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.
This position is fully onsite at our ADT Location: KY-Newport 1787 Monmouth Street
* Answer new and existing customer phone calls while following sales processes.
* Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
* Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Qualifications - External
Experience:
* One year of sales experience preferred.
Skills:
* Proven sales ability and closing skills.
* Strong listening skills used to conduct needs analysis.
* Excellent problem solving and communication skills.
* Ability to multi-task while speaking to prospects.
Education/Certification:
* High school diploma or GED
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
Provides a direct contact for external and internal customers in the selling of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.
Essential Duties and Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Provide technical assistance and support for customers regarding technical specifications of products, and troubleshoot applications as needed.
Understand the customers' business and determine customer requirements and expectations in order to recommend specific products and solutions.
Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
Maintain knowledge of current product pricing.
Obtain price quotes from vendors and Supply Management Groups for resale to customers and provide price quotes for customers.
Establish rapport and provide prompt responses to internal and external customers, vendors, and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
Maintain and approve quality standards.
Set up a correct description of all inventory items and add new inventory to the system as needed.
Learn new procedures and product information as required.
Maintain various records and files, including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
Available to work scheduled and unscheduled overtime as requested (including on-call).
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illnesses immediately.
Perform other duties or projects as assigned.
Education, Experience & Ability Requirements
Any combination of requirements which provide the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
Strong knowledge of PVF products, reasoning, analytical, math, and reading skills.
Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.
Demonstrated competence in the use of computers and software applications.
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
Willingness and ability to travel within and outside the region regularly.
Valid Driver's License with the ability to meet the MRC Global vehicle policy.
Additional Qualifications
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries.
Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$35k-51k yearly est. Auto-Apply 60d+ ago
BDC Agent / Call Center Representative
Performance Toyota Fairfield
Representative job in Fairfield, OH
Job DescriptionDescription:
About Us:
Performance Toyota Fairfield
is a 15-Time President's Award Winner, recognized for outstanding customer service and guest satisfaction. We believe diversity of thought, background, and experience drives innovation and success. Join us as we shape the future of our industry!
The Opportunity:
Performance Toyota Fairfield is hiring for Full-Time BDC Agent positions with flexible schedules. If you wake up each morning with a smile and enjoy communicating via phone, email, instant messaging, or social media, this opportunity is perfect for you!
Compensation and Hours:
$15.00 Per Hr. + Commission!
Flexible Hours Available, (Mornings, Afternoons, Evenings, and Weekends)
40-hour work schedule
Bi-lingual Is a Plus But Not Required
What We Offer:
Paid PTO time off
401k retirement plans
with generous company match
Medical insurance
HSA and FSA plans
Dental care
Vision coverage
Short- and long-term disability
Life insurance
Critical illness insurance
Hospital indemnity insurance
Accident insurance
Grief counseling
Living will preparation
Generous employee discounts on vehicles, parts, and services
Requirements:
Responsibilities:
Provide customer assistance via phone, email, and chat.
Convert customer inquiries into appointments.
Maintain knowledge of inventory and services.
Follow up on leads and nurture customer relationships.
Document customer interactions in CRM.
Collaborate with team to achieve departmental goals.
Qualifications:
High school diploma or equivalent, but not required.
Customer service experience preferred.
Excellent verbal and written communication skills.
Detail-oriented with strong organizational skills.
Proficient in computer systems and software.
Motivated team player in fast-paced environment.
Valid driver's license with clean driving record.
Performance Toyota Fairfield is a drug-free workplace.
If you're interested in delivering quality customer service and working with a team committed to high standards, we encourage you to apply for the BDC Agent position at
Performance Toyota Fairfield
.
How much does a representative earn in Covington, KY?
The average representative in Covington, KY earns between $22,000 and $57,000 annually. This compares to the national average representative range of $23,000 to $55,000.
Average representative salary in Covington, KY
$36,000
What are the biggest employers of Representatives in Covington, KY?
The biggest employers of Representatives in Covington, KY are: