Patient Service Representative
Representative job in Grand Prairie, TX
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
MINIMUM REQUIREMENTS ADDENDUM
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Experience Preference: Prior customer service experience is strongly preferred
Call Center Rep - In Office
Representative job in Flower Mound, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Sales Development Representative
Representative job in Dallas, TX
Business Development Representative (BDR)
Onsite | Dallas, TX | Monday-Friday
We are hiring a Business Development Representative (BDR) to join our sales team in Dallas.
This is a full-time, onsite role with a base salary plus uncapped commission.
Company Description
Wholesale company serving retail partners nationwide. We focus on relationship-driven sales and long-term account growth.
The BDR will be responsible for prospecting new accounts, opening relationships, and selling directly to those accounts. This is a hands-on, outbound-focused role that combines lead generation with account management. You will own and grow your own book of business.
You will report directly to the Business Development Manager and work closely with the sales team to move accounts from first contact to active, repeat customers.
What You'll Do
Prospect and generate new business through outbound calls and emails
Identify, research, and contact potential customers
Open new customer accounts and build long-term relationships
Sell products directly to the accounts you open
Qualify opportunities and manage your client portfolio
Maintain accurate CRM records and activity tracking
Collaborate with sales leadership to improve outreach, conversion, and results
What Our Ideal Candidate Looks Like
1+ year of professional experience in sales, business development, or a related role
Comfortable with prospecting, cold calling, and outbound outreach
Results-driven and motivated by targets and commissions
Organized, accountable, and eager to grow a book of business
Coachable and willing to learn our CRM, processes, and sales approach
Enthusiastic, ambitious, and proactive - a true go-getter
What We Offer
Base salary plus uncapped commission
Hands-on training, coaching, and clear expectations
Direct exposure to sales leadership and a unique market
Opportunity to grow alongside a small, high-performing team, with expanded responsibilities as the company scales.
If you're looking for a role where you can build real sales skills, own accounts, and directly impact revenue, we'd love to hear from you.
Apply here or message me directly on LinkedIn.
Outside Sales Representative DFW
Representative job in Fort Worth, TX
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Rep will be responsible for working from a home office and local traveling est 50% of time.
Candidate should live in the N Texas DFW or surrounding area.
Territory is generally 300 mile radius from DFW Texas
Essential Functions of this position include:
Secure orders from existing and potential customers by means of visiting the customer facility or contacting the customer by phone/email.
Follow up (by phone/email or visit) on quotations submitted to customers.
Submits daily activity/call reports concerning customer-related activities for quotes, orders, and problems; maintains client profiles.
Performs all assigned duties in the assigned sales territory.
Provides a territory sales forecast on a monthly basis / quarterly review.
Attend sales meetings as required.
Meet or exceed sales goals as established by management.
Plan each day, week and month before the month starts, plan each call.
Use sales tools, complete daily planner/sales program after each call and at the end of the day.
Maintain organized, up-to-date records of clients and sales activities.
Additional Responsibilities:
Performs any directly related appropriate duties assigned by the sales manager.
Maintain a professional sales appearance.
Ensure your automobile has a neat and professional appearance. (A generous vehicle allowance is available)
Analyze and monitor personal sales data and reports.
Minimum Requirements (You must meet 1 of the following) :
Wholesale Distribution Industry-specific sales experience. Candidates with prior experience in similar industries, including MRO, HVAC, Plumbing, or Electrical distribution sales, are encouraged to apply.
2+ years prior experience with business to business field type sales (to include price negotiation), Wholesale or Manufacturing
Education or working experience in Wholesale Distribution sales.
Additional Requirements: Must have: excellent communication skills, be self-motivated, be a self-starter, have a sense of urgency, be personable, and be an extroverted person.
Be willing to attend Products and Sales Training virtually 1-2 weeks, depending on knowledge of our industry and products.
Willingness to travel in and around South Texas
Dependable transportation for making sales calls.
Internet access and a printer for the home office.
Please send a copy of your resume to Lynette Knight at ************************
Job Type: Full-time
Competitive Salary:
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Schedule:
Monday to Friday
Supplemental pay types:
Commission pay
Education:
Bachelor's (Preferred)
Experience:
Wholesale Sales: 2 years (Preferred)
Language:
English (Required)
Work Location: Home Office & On the road
Sales Representative - Commercial Roofing
Representative job in Dallas, TX
Dallas, TX
$70k - $90k + up to 5% on Commission
Stop Settling, Start Earning! Ready to Join a Contractor That Truly Rewards Your Efforts? Let's Talk Today.
Top sales performers are earning $135k - $195k OTE, you could be next!
You'll join a platform at the start of its commercial roofing journey and make a real impact from day one.
You'll play a pivotal role in the company's growth and be first in line for promotions, where the duties are greater but so are the rewards!
This isn't just a new job, it's the launchpad for the rest of your career. Make 2026 the year you earn more than ever before.
What's in it for you?
PTO
Vehicle + gas card
Bonus + Commissions
401k with company match
Health, dental and vision insurance
Company Story
This private equity-backed business is rapidly expanding its footprint in the commercial roofing sector.
The group was launched recently and has already made a name for themselves. They are looking to grow quickly and have $100 million in capital to invest.
The company's vision is to grow nationally by partnering with existing businesses, while allowing those businesses to keep their identity and culture, and building new locations across the U.S. It's all the fun of entrepreneurship without the risk.
What they do
The company focuses exclusively on commercial roofing, with most of its work centred on re-roofing projects.
They also take on new construction and service work. A key objective is to continue building out the service and repair division.
They specialize in large projects and have staff on hand who can offer design and consulting services in addition to installation, repair, and maintenance.
Your role
Generate and maintain a book of business.
Cold call, market and commercial door knock.
Be the face of the company as the platform launch their branch
What you'll need
2+ years in a commercial sales position
A book of contacts would be advantageous
Ability to self-generate leads
APPLY TODAY! And you will hear back within 48 hours! I appreciate your current resume may not be up to date; don't let it prevent you from applying.
You can email me directly at: ***************************** **************
Not quite right for you but know an excellent candidate? Make a referral and if they get the job, you get
$1000!
Sales Estimating Representative
Representative job in Dallas, TX
At Inter-Co Division 10, we specialize in the distribution and installation of toilet partitions, lockers, washroom accessories, glass shower systems and other specialty construction products. With 11 locations across Canada and the United States, it is our mission to create the leading North American Division 10 distribution company focused on exceptional customer service, competitive pricing and industry-leading expertise and project delivery.
Looking for a new opportunity?
We are currently looking for a Sales Estimating Representative for our office in Dallas, Texas, northwest of the downtown area.
This position will be responsible for:
Active sales & customer-development
Quoting jobs for General Contractors by reading architectural documents and generating accurate takeoffs
Source products from various suppliers to obtain competitive material cost
Phone customers to follow up on quotes & negotiate contracts
Is this the right role for you?
You have an eagerness to learn, grow & develop
An ability to create & maintain positive relationships
Proactive & direct communication skills
Strong organizational skills & attention to detail
Confidence in negotiation & problem solving ability
Interest in the construction industry and willingness to learn and grow within the sector
Ability to thrive in a team-oriented and fun work environment
What You'll Bring:
Undergraduate Degree
Knowledge of the construction industry would be considered an asset
A valid state driver's license with access to a personal vehicle
A strong sense of hustle and drive, with a proactive approach to customer outreach
Why work for Inter-Co?
Start your weekend early every Friday
Group Health Benefits including medical, dental and vision
Employee Shared Purchase Plan with company matching
401K Plan with company matching
Travel Incentive Program to visit company locations
Paid time-off between Christmas and New Years Day
You'll be joining a rapidly growing fast-paced business with multiple locations across Canada and the United States
As we are committed to providing a positive candidate experience, only those selected for an interview will be contacted. Applicants who may require an accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview.
Business Development Representative - Restoration Services
Representative job in Wylie, TX
Business Development Representative - Plumber Referral Partner
Right Restoration Partners is a dynamic and rapidly expanding national platform focused on partnering with and supporting the growth of exceptional emergency restoration services businesses that deliver high-quality solutions across water and fire damage mitigation, mold remediation, rebuild services, and pack-out and storage. Right Restoration supports its partners by attracting and developing skilled talent, investing in cutting-edge technology and systems that empower industry-leading and efficient customer service, and accelerating and diversifying lead generation. Backed by Percheron Capital, a private equity firm with over $3 billion in assets focused on partnering with exceptional teams to build market-leading essential services businesses, Right Restoration Partners is poised to shape the future of restoration services.
The Business Development Representative - Plumber Referral Partner will join a successful, established team focused on the continued expansion of our business. The Business Development Representative will spearhead growth by building strategic partnerships with plumbers, property managers, and/or fire services professionals as well as working closely with marketing and operational teams to align strategies and achieve shared goals.
The Business Development Representative is an outside sales position, based out of our Dallas-Fort Worth facility (941 Hensley Ln, Wylie, Texas 75098), which supports customers throughout the greater DFW area. We offer a competitive base salary, benefits, an uncapped commission plan, a car allowance, and bonuses.
Key Responsibilities of the Business Development Representative
Identify, develop, and nurture partnerships with lead sources to deliver consistent, high-quality referrals.
Grow and maintain relationships, providing top-notch support and guidance to our partners.
Analyze metrics to refine your approach, demonstrate ROI, and drive continuous improvement.
Qualifications of the Business Development Representative
0 to 3+ years of sales, business development, or marketing, preferably within restoration, property management, or related industries.
A proactive, self-motivated approach with strong adaptability and resilience.
Bachelor's degree in marketing, business, or equivalent experience.
Proficiency in CRM tools is a plus.
Inside Sales Representative
Representative job in Fort Worth, TX
The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.
Responsibilities
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Prospect call preparation including company background research and other pertinent lead information
Identify customer's buying trends and provide reports to management
Enter, update, and maintain CRM information on leads, prospects, and opportunities
Qualifications
Bachelor's degree or equivalent experience in Business
At least 1 - 3 years' of sales experience
Excellent written and verbal communication skills
Ability to multi-task, organize, and prioritize work
Medical Customer Service Rep- Northeast Tarrant Internal Medicine Associates
Representative job in Euless, TX
At Catalyst Physician Group primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.
At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.
Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.
Job Summary
As a Medical Receptionist - Phone Room Specialist, you will efficiently and effectively handle inbound and outbound scheduling communications for the providers. This role involves managing a wide range of clinical and administrative requests from patients and other stakeholders, including online chats, text messaging, emails, faxes, answering telephones, and scheduling patient appointments.
Role and Responsibilities
Sort, label, and task documents and faxes in EMR charts as needed throughout day-to-day operations.
Scan and file EHE documents into designated folders as well as the EHE website as needed.
Label, task, and correct any misfiles in EMR.
Perform scanning and filing tasks.
Gather outgoing forms, scans, faxes, shred, etc., from clinical staff stations and disperse as needed.
Send documents to be scanned to the front office (this varies by location).
Scan and file fax confirmations in computers if not sent via Athena fax.
Scan and file mail.
File and scan documents into the computer.
Back up phone clerks as time allows.
Check and transfer voicemails from the refill line to clinical staff.
Check refill voicemail and pull charts for appropriate doctors.
Scan and file demographics, privacy policy, and history sheets from all appointments.
Organize and scan reports from any outsourced entity (labs, x-rays, reports, consults, etc.).
Scan and file Bone Dexas, Dopplers, PFTs, EKGs, etc.
Sort, distribute, and run materials back and forth between North and South Offices.
Minimum Qualifications and Requirements
High School Diploma or equivalent required.
Skills Required:
Active listening.
Reading/comprehension.
Service-oriented.
Speaking clearly.
Time management.
Typing/spelling.
EMR knowledge.
Computer knowledge.
Multi-phone line switchboard.
Medical terminology.
Preferred Experience
Bilingual: Fluent in Spanish and English.
1+ years' experience in a healthcare environment preferred.
Experience with ATHENA EMR.
Physical Demands/Work Environment
Office environment.
Sitting, standing, walking, and/or moving up to 8 hours per day.
Lifting up to 25 pounds.
Competitive Benefit Package
Compensation commensurate with experience.
Medical, Dental, Vision Insurance.
Short/Long term disability Insurance.
401K with employer match.
Health Savings Account options.
Paid Holidays and PTO.
Referral Programs.
Professional Development Opportunities.
Associate Customer Service Representative
Representative job in Fort Worth, TX
ABOUT REPAY REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.
RESPONSIBILITIES
Completed training courses and attain the knowledge required to assist our Customer Database
Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.
Contacts software and hardware vendors to request service regarding defective products.
Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.
Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.
Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.
Meet and exceed service level goals set for the Customer Service Team
Follow communication procedures, guidelines, and policies
Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction
Keep records of all client interactions
Proactively communicate with our clients to help them understand the products and services REPAY offers
SKILLS & EXPERIENCE NEEDED
Proven technical customer support experience
2+ years of merchant services / payments industry experience preferred
Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction.
Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.
Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
Ability to work in a ticket and metrics driven environment
Familiarity with CRM systems and practices (e.g. Salesforce)
Must be able to communicate in a clear and logical fashion verbally and in writing
Must take pride and satisfaction in helping people
Must prioritize identifying and solving problems above merely answering questions
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING
GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.
FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.
PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
Auto-ApplyRepresentative, Sales Service - Inbound
Representative job in Irving, TX
is filled.
We are looking for Sales professionals in the Dallas metro area to join our team. Successful candidates must be able to thrive in an environment that is fast paced and constantly changing. You must be an individual who is driven to maximize residential inbound sales inquiries into sales by demonstrating a good understanding of our services, evaluating customer needs and recommending the appropriate products and upgrades to ensure growth and retention of our customer base.
Essential Duties/Responsibilities
Provide customers with product and service information
Build and maintain rapport with customers
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems to inquiries regarding Billing and Sales
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls
Use customer service skills to appropriately satisfy and retain customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned
Job Requirements
Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills
Strong negotiation skills and a track record of telecommunication products is a plus
Outstanding telephone and customer service etiquette
Ability to work independently and be self-motivated
Strong computer skills
Ability to navigate through several applications simultaneously
Knowledge of CSG & Sugar CRM a plus
Keyboard and/or typing skills 30 wpm minimum
Available to work some nights, weekends, and holidays required
Equipment Requirements
A dedicated and quiet workspace free from distractions
A desktop or laptop computer with Windows 10 or newer and a minimum 1GHz processor and 1GB of RAM (or higher). NOTE: We do not allow Chromebooks, Surface Pros, or iPads.
2 monitors for desktops and laptops
A camera/web camera
Reliable internet connection with minimum speeds of 5-10 Mbps upload and 15 Mbps download, with access to a hardwired (Ethernet) connection rather than Wi-Fi, based on the systems we use.
A mouse (if using a laptop) | Or a mouse & keyboard (if using a desktop)
Headphones or a headset (will be provided upon request)
Working Conditions
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working conditions may include being in an open (shared) cubicle/workspace area.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: *****************************
Auto-ApplyAssociate Customer Service Representative
Representative job in Fort Worth, TX
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.
RESPONSIBILITIES
* Completed training courses and attain the knowledge required to assist our Customer Database
* Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
* Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.
* Contacts software and hardware vendors to request service regarding defective products.
* Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.
* Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.
* Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.
* Meet and exceed service level goals set for the Customer Service Team
* Follow communication procedures, guidelines, and policies
* Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction
* Keep records of all client interactions
* Proactively communicate with our clients to help them understand the products and services REPAY offers
SKILLS & EXPERIENCE NEEDED
* Proven technical customer support experience
* 2+ years of merchant services / payments industry experience preferred
* Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction.
* Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.
* Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
* Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
* Ability to work in a ticket and metrics driven environment
* Familiarity with CRM systems and practices (e.g. Salesforce)
* Must be able to communicate in a clear and logical fashion verbally and in writing
* Must take pride and satisfaction in helping people
* Must prioritize identifying and solving problems above merely answering questions
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING
GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.
FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.
PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
Auto-ApplyAssociate Customer Service Representative Everyday Banking
Representative job in Irving, TX
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 2/23/26 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Posting Location:
401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
17 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Auto-ApplyClient Retention Representative - Weekly Pay - Richardson, TX
Representative job in Richardson, TX
Job Description
Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Richardson, TX. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.
Your primary focus will be to engage with existing and new B2B sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.
Responsibilities
Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
Engaging B2B sales with current and new customers.
Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
Develop personalized retention strategies to encourage client renewals and upgrades.
Coordinate with internal teams to relay client feedback and advocate for customer needs.
Analyze client data and retention metrics to identify trends and suggest improvements.
Participate in the development and execution of customer loyalty programs.
Keep abreast of industry trends and best practices in customer retention.
Requirements
Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies
Benefits
Rapid advancement opportunities
Professional sales training curriculum
Paid Training
Weekly Pay
Associate Customer Service Representative Everyday Banking
Representative job in Irving, TX
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
* Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
* Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
* Regularly receive direction from supervisor and escalate questions and issues to more senior employees
* Interact with team on basic information, plus internal or external customers
Required Qualifications:
* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
* Ability to execute in a fast paced, high demand, metric driven call center environment
* Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
* Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
* Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
* Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
* Must be able to attend full duration of required training period
* This position is not eligible for Visa sponsorship
* Ability to work additional hours as needed
* Schedule may be eligible for a shift differential under the terms of the shift differential policy
* Must work on-site at the location posted
Training Schedule:
* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
* Training class starts on 2/23/26 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
* We're open from Sunday - Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
* Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Posting Location:
* 401 W. Las Colinas Blvd. Bldg #1, Irving TX 75039
@RWF22
Posting End Date:
17 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Call Center Representative
Representative job in Fort Worth, TX
Ready to Make an Impact in Healthcare? Join Serenity.
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach.
No Healthcare Experience? No Problem.
We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest.
The Role: Call Center Representative | Fort Worth, TX
As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships.
What You'll Be Doing:
Gently guide hesitant patients to book their first appointment with care & empathy
Convert new leads into patients with confident, results-driven follow-up
Schedule, adjust, and cancel appointments with accuracy
Act as a liaison between established patients and their provider
Working with other healthcare professionals to ensure seamless patient care
Provide information about healthcare services, procedures, and policies
Handle patient concerns, complaints, and questions promptly and professionally
Follow protocols for managing patient inquiries and issues
Resolve patient issues, offer solutions, and escalate when needed
Verifying patient information, insurance details, and eligibility
Accurately enter and update patient info in the EMR system
Other duties as assigned
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need:
High School Diploma or GED
Proven experience in a high-volume customer service industry
Excellent verbal and written communication
Proficiency with MS Office applications a plus
Basic math skills
Benefits
Why You'll Love Working at Serenity:
Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) - because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Flexible Shift Hours
Auto-ApplyAccount Service Representative
Representative job in Dallas, TX
Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Coordinator at R2 Logistics is the right role for you:
Are you an outgoing problem-solver who multitasks effectively and strives for perfection?
Do you thrive in a fast-paced team-oriented setting?
Would you describe yourself as proactive, persuasive, and disciplined?
The Account Service Representative (ASR) plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities:
Data Entry - Accurately entering customer orders into the transportation management system
Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations
Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Book loads - Negotiating rates with partner carriers to cover shipments
Assist with additional responsibilities as needed
Requirements:
Bachelor's degree preferred
Proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting
Energetic and positive attitude
Benefits:
Medical/Dental/Vision/Life insurance
Paid holidays, vacation, and sick time
401K with company match
Competitive compensation
Full-cycle training (industry & position)
Competitive base salary
Opportunity for internal career advancement
About R2 Logistics:
Founded in 2006, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality.
As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.
R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.
Call Center Representative
Representative job in Fort Worth, TX
Excellent and competitive benefits package offered which includes medical, dental, vision, disability and life insurance. Company matching retirement plan and generous paid time off to include vacation and sick leave accruals starting from the date of hire.
Responsibilities
* Schedule appointments for patients.
* Answer telephone promptly and in a polite and professional manner.
* Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information).
* Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
* Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
* Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
* Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork.
* Remind caller of cancellation/no-show policy.
* Answer questions and offer other information, as requested, to provide patient-focused care
* Direct calls to other departments as needed.
* Use sound judgment in handling calls, especially with upset patients.
* Understanding of when to escalate calls to manager/providers/practice manager.
* Make reminder calls as requested.
* Make calls to reschedule appointments when necessary.
* Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system.
* Other reasonably related duties as assigned by supervisor or manager.
Performance Requirements
* Ability to recognize and respect cultural diversity of patients.
* Recognize and respond effectively to verbal, nonverbal, and written communication.
* Ability to follow established policies and procedures dealing with health care.
* Possess willingness to accept direction and perform repetitive tasks.
* Comply with established risk management and safety procedures.
* Able to establish and maintain effective working relationships with the patients and health center team.
* Must respect the confidential nature of medical information.
* Working knowledge of standard concepts, practices, and procedures.
* Able to work efficiently and cope with emergency situations, including scheduling changes and provider requirements.
* Capable of using experience and judgment to plan and accomplish goals.
* Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and correspondence.
Minimum Qualifications
* High School Graduate or Equivalent Preferred.
* One (1) year of Data Entry/Medical Office Experience Preferred.
* Good computer skills and a working knowledge of Microsoft Office.
* Good communication skills including verbal and written.
* Professional manner and appearance.
* Emotional and physical ability to meet the demands of the position.
* Bi-lingual (English/Spanish) highly preferred.
Typical Physical Demands
The physical demands described herein are representative of those that must be met by a staff member to successfully perform the essential functions associated with this position. Because we are committed to inclusion of those with disabilities, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions associated with their position.
* Carrying: Transporting an object, usually by hand, arm or shoulder.
* Lifting: Raising or lowering an object 25-50 pounds.
* Repetitive Motions: Making frequent movements with a part of the body.
* Requires working under stressful conditions or working under irregular hours.
* Exposure: To communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinical environment.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to work in a moderate noise level in the work environment is required.
Account Services Representative
Representative job in Arlington, TX
Since 2007 Lane has been making handmade leather boots by skilled craftsman using classic techniques with a passion for meticulously handcrafted style. Our goal has been to create designer quality boots with western influences by breaking away from the norm. Our primary brands are
Lane
,
Junk Gypsy By Lane
,
Lane x Ryan Weaver
,
Capitan Boots
. We are passionate about the journey, the experience, and making customers a part of the family. Whatever you're passionate about, tell us. If you have what it takes to change the world, we want to meet you.
Job Description
Our wholesale accounts and direct-to-consumer websites are growing rapidly, and we are looking to expand our account services team in order to provide responsive services to our customers. Our wholesale clients include Nordstrom, Boot Barn, Junk Gypsy, Sundance, and more. For the role of
Account Services Representative
, Lane Brands is seeking a passionate, service-oriented candidate to support a growing Account Management team across its specialty apparel and boots brands.
Main responsibilities:
Maintain wholesale “house” accounts and internal, account management customer satisfaction.
Ensure that all customer correspondence is responded to within 24 hours; this includes phone, email, and online chat communication channels.
Prepare formal correspondence in response to wholesale customers' questions or concerns.
Answer questions from our field Account Management team regarding inventory availability and expected ship dates.
Be able to work within our internal technical systems to check orders and inventory.
Work closely with our Forecasting team to ensure that any price changes are communicated to all relevant parties; this includes things like markdowns.
Keep up with product and service information and updates from each of the brand managers.
Explain and demonstrate features of the Lane Brands products; this includes Lane Boots, Capitan Boots, and Edgevale.
Assign UPC codes when new SKUs are created (approx. 50-60 per year).
Assist with preparing and executing sales and promotions as needed.
Report on daily metrics that include, number of calls/emails/chats received and handled.
Qualifications
3-5 years of experience in a customer service or inside sales role
Knowledge of market research, sales, and negotiating principles
Excellent communication/presentation skills and ability to build relationships
Additional Information
All your information will be kept confidential according to EEO guidelines.
Loan Servicing Representative II
Representative job in Irving, TX
The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.
Pay Rate: This position pays $21 - $22 / hour
Job Duties:
Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
Negotiate with customers to create payment solutions based on individual circumstances.
Meet and exceed daily goals and monthly goals.
Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
Demonstrates ability to be a team player.
Collect accounts that are past due.
Bring delinquency down in assigned queue and overall delinquency.
Conduct skip-tracing activity to generate potential leads on customer or collateral.
Handle high volume of calls in a high stress environment.
Meet quality assurance and productivity standards