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The differences between retail sales associate/cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service associate/cashier has an average salary of $26,933, which is higher than the $25,961 average annual salary of a retail sales associate/cashier.
The top three skills for a retail sales associate/cashier include customer service, basic math and math. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Retail Sales Associate/Cashier | Customer Service Associate/Cashier | |
| Yearly salary | $25,961 | $26,933 |
| Hourly rate | $12.48 | $12.95 |
| Growth rate | - | -4% |
| Number of jobs | 463,864 | 253,728 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 44% | High School Diploma, 41% |
| Average age | 41 | 40 |
| Years of experience | - | 12 |
A cashier is responsible for ensuring all the products and goods sold are well recorded and paid for as well as answering customer inquiries and recommending products. They also help the other sales team when needed and process payment for all goods bought. Their duties and responsibilities include processing payments, ensuring all goods bought are accurately scanned and recorded, and bagging purchases.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Retail sales associate/cashiers and customer service associate/cashiers have different pay scales, as shown below.
| Retail Sales Associate/Cashier | Customer Service Associate/Cashier | |
| Average salary | $25,961 | $26,933 |
| Salary range | Between $20,000 And $32,000 | Between $21,000 And $33,000 |
| Highest paying City | Long Beach, CA | - |
| Highest paying state | Hawaii | - |
| Best paying company | The TJX Companies | - |
| Best paying industry | Retail | - |
There are a few differences between a retail sales associate/cashier and a customer service associate/cashier in terms of educational background:
| Retail Sales Associate/Cashier | Customer Service Associate/Cashier | |
| Most common degree | High School Diploma, 44% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retail sales associate/cashiers' and customer service associate/cashiers' demographics:
| Retail Sales Associate/Cashier | Customer Service Associate/Cashier | |
| Average age | 41 | 40 |
| Gender ratio | Male, 24.5% Female, 75.5% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.1% Hispanic or Latino, 22.5% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.5% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |