Self pay representative vs collections representative

The differences between self pay representatives and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a self pay representative and a collections representative. Additionally, a self pay representative has an average salary of $39,061, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a self pay representative include patients, payment arrangements and epic. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Self pay representative vs collections representative overview

	Self Pay Representative	Collections Representative
Yearly salary	$39,061	$34,015
Hourly rate	$18.78	$16.35
Growth rate	-8%	-8%
Number of jobs	82,553	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Self pay representative vs collections representative salary

Self pay representatives and collections representatives have different pay scales, as shown below.

	Self Pay Representative	Collections Representative
Average salary	$39,061	$34,015
Salary range	Between $24,000 And $62,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between self pay representative and collections representative education

There are a few differences between a self pay representative and a collections representative in terms of educational background:

	Self Pay Representative	Collections Representative
Most common degree	Bachelor's Degree, 32%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Self pay representative vs collections representative demographics

Here are the differences between self pay representatives' and collections representatives' demographics:

	Self Pay Representative	Collections Representative
Average age	46	46
Gender ratio	Male, 19.4% Female, 80.6%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 3.8% White, 62.0% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between self pay representative and collections representative duties and responsibilities

Self pay representative example responsibilities.

Contact patients to coordinate payment arrangements or update their demographics from return mail.
Work 90-120 days, as well as older A/R.
Bill accounts to various commercial insurances or Medicaid.
Review EOB to assure that correct adjustments are satisfied.
Process and follow up on appeals to insurance companies.
Process all subpoena and attorney requests using extensive knowledge of HIPAA requirements.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Self pay representative vs collections representative skills

Common self pay representative skills

Patients, 29%
Payment Arrangements, 6%
Epic, 5%
Medical Terminology, 5%
Financial Assistance, 4%
HIPAA, 4%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Office and Administrative Industry
Self Pay Representative
Self Pay Representative vs Collections Representative

Updated January 8, 2025

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