Self pay representative vs collector

The differences between self pay representatives and collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a self pay representative and a collector. Additionally, a self pay representative has an average salary of $39,061, which is higher than the $34,872 average annual salary of a collector.

The top three skills for a self pay representative include patients, payment arrangements and epic. The most important skills for a collector are patients, customer service, and payment arrangements.

Self pay representative vs collector overview

	Self Pay Representative	Collector
Yearly salary	$39,061	$34,872
Hourly rate	$18.78	$16.77
Growth rate	-8%	-8%
Number of jobs	82,553	23,948
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 31%
Average age	46	46
Years of experience	12	12

Self pay representative vs collector salary

Self pay representatives and collectors have different pay scales, as shown below.

	Self Pay Representative	Collector
Average salary	$39,061	$34,872
Salary range	Between $24,000 And $62,000	Between $27,000 And $44,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	Alaska
Best paying company	-	Uline
Best paying industry	-	Finance

Differences between self pay representative and collector education

There are a few differences between a self pay representative and a collector in terms of educational background:

	Self Pay Representative	Collector
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Self pay representative vs collector demographics

Here are the differences between self pay representatives' and collectors' demographics:

	Self Pay Representative	Collector
Average age	46	46
Gender ratio	Male, 19.4% Female, 80.6%	Male, 36.0% Female, 64.0%
Race ratio	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 19.0% Asian, 3.8% White, 62.0% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between self pay representative and collector duties and responsibilities

Self pay representative example responsibilities.

Contact patients to coordinate payment arrangements or update their demographics from return mail.
Work 90-120 days, as well as older A/R.
Bill accounts to various commercial insurances or Medicaid.
Review EOB to assure that correct adjustments are satisfied.
Process and follow up on appeals to insurance companies.
Process all subpoena and attorney requests using extensive knowledge of HIPAA requirements.

Collector example responsibilities.

Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Provide customer service via telephone and correspondence for patients and authorize representatives regarding outstanding patient accounts in accordance with facility protocol.
Verify and run eligibility on the following insurance, Medi-Cal, Medi-Cal HMO, Medicare, Medicare HMO.
Provide excellent customer service while following HIPPA confidentiality laws.

Self pay representative vs collector skills

Common self pay representative skills

Patients, 29%
Payment Arrangements, 6%
Epic, 5%
Medical Terminology, 5%
Financial Assistance, 4%
HIPAA, 4%

Common collector skills

Patients, 14%
Customer Service, 10%
Payment Arrangements, 10%
Excellent Interpersonal, 9%
Delinquent Accounts, 8%
Student Loans, 5%