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Senior agent vs lead agent

The differences between senior agents and lead agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior agent has an average salary of $49,785, which is higher than the $47,344 average annual salary of a lead agent.

The top three skills for a senior agent include right-of-way, real estate and SR. The most important skills for a lead agent are inbound calls, customer care, and customer service.

Senior agent vs lead agent overview

Senior AgentLead Agent
Yearly salary$49,785$47,344
Hourly rate$23.94$22.76
Growth rate6%6%
Number of jobs28,82256,112
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 41%
Average age4846
Years of experience6-

What does a senior agent do?

A senior agent manages incoming calls, generates leads, and schedules appointments for important meetings. They must accurately track and respond to the internet leads and provide top quality customer service to the clients. Their job also requires them to travel to multiple countries to monitor company functions. They must also estimate the costs of infrastructure and construction projects.

What does a lead agent do?

Lead agents assist with passenger-cargo acceptance and check-in and promote and sell air travel tickets to freight forwarders or the traveling public. Besides promoting safe travel and protecting the firm revenue and property, lead agents also assist distressed traveling customers. Also, lead agents interpret government rules to be observed for travel and cargo shipments. These professionals meet and dispatch aircraft within the required times and use their motor skills to complete related tasks.

Senior agent vs lead agent salary

Senior agents and lead agents have different pay scales, as shown below.

Senior AgentLead Agent
Average salary$49,785$47,344
Salary rangeBetween $29,000 And $85,000Between $26,000 And $85,000
Highest paying CitySan Francisco, CA-
Highest paying stateNew Jersey-
Best paying companyNV Energy-
Best paying industryEnergy-

Differences between senior agent and lead agent education

There are a few differences between a senior agent and a lead agent in terms of educational background:

Senior AgentLead Agent
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 41%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Senior agent vs lead agent demographics

Here are the differences between senior agents' and lead agents' demographics:

Senior AgentLead Agent
Average age4846
Gender ratioMale, 53.9% Female, 46.1%Male, 54.8% Female, 45.2%
Race ratioBlack or African American, 9.0% Unknown, 4.4% Hispanic or Latino, 12.4% Asian, 7.5% White, 66.0% American Indian and Alaska Native, 0.8%Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1%
LGBT Percentage7%7%

Differences between senior agent and lead agent duties and responsibilities

Senior agent example responsibilities.

  • Manage and supervise a daily safe operation on compliance with FAA regulations and airport guidelines.
  • Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
  • Prepare and submit RFP's, RFQ's, RFI's and RFX's to prospective vendors/contractors for complex projects.
  • Improve company operations as a lead agent working cooperatively with management, subordinates, TSA and FAA ;.
  • Provide and supervise services including check-in documentation and baggage, and reservations.
  • Provide quality professional customer service: check- in, reservations and confirmations.
  • Show more

Lead agent example responsibilities.

  • Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
  • Line list development and route selection assistance through on-site and GIS review ensuring all landowners and property lines are identify.
  • Obtain current landowner and contact information from various courthouses and states in order to assist in FERC mandate maintenance operations.
  • Train new employees and troubleshoot Apollo computersystem.Onsite at Hewlett Packard/Agilent
  • Manage for multiple medical clients performing tasks such as medical billing, submitting insurance and verifying insurance including Medicare and Medicaid.
  • Conduct presentations regarding all policy information offer through AFLAC

Senior agent vs lead agent skills

Common senior agent skills
  • Right-of-Way, 13%
  • Real Estate, 10%
  • SR, 10%
  • Work Ethic, 8%
  • PowerPoint, 6%
  • Customer Satisfaction, 6%
Common lead agent skills
  • Inbound Calls, 28%
  • Customer Care, 15%
  • Customer Service, 7%
  • Outbound Calls, 4%
  • Computer System, 4%
  • VIP, 3%

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