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The differences between senior client managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a senior client manager, becoming a client services manager takes usually requires 4-6 years. Additionally, a senior client manager has an average salary of $101,817, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a senior client manager include CRM, client facing and customer satisfaction. The most important skills for a client services manager are customer service, client service, and account management.
| Senior Client Manager | Client Services Manager | |
| Yearly salary | $101,817 | $78,439 |
| Hourly rate | $48.95 | $37.71 |
| Growth rate | 5% | 6% |
| Number of jobs | 109,110 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 72% |
| Average age | 46 | 44 |
| Years of experience | 8 | 6 |
A senior client manager is a person who manages everything there is about a client's account. This person ensures that the client and customer experience is positive. It is done through constant communication, quick responses to inquiries, and immediate resolution of problems and issues encountered and experienced by the client. The goal of the client manager is customer and client satisfaction, customer retention, and a strong bond and trust with the customer and client, which will result in a better company.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Senior client managers and client services managers have different pay scales, as shown below.
| Senior Client Manager | Client Services Manager | |
| Average salary | $101,817 | $78,439 |
| Salary range | Between $66,000 And $156,000 | Between $54,000 And $113,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Baker McKenzie | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a senior client manager and a client services manager in terms of educational background:
| Senior Client Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between senior client managers' and client services managers' demographics:
| Senior Client Manager | Client Services Manager | |
| Average age | 46 | 44 |
| Gender ratio | Male, 52.5% Female, 47.5% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |