Senior customer care specialist vs customer care advocate

The differences between senior customer care specialists and customer care advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer care specialist and a customer care advocate. Additionally, a senior customer care specialist has an average salary of $35,288, which is higher than the $33,219 average annual salary of a customer care advocate.

The top three skills for a senior customer care specialist include inbound calls, HIPAA and SR. The most important skills for a customer care advocate are patients, scheduling appointments, and data entry.

Senior customer care specialist vs customer care advocate overview

	Senior Customer Care Specialist	Customer Care Advocate
Yearly salary	$35,288	$33,219
Hourly rate	$16.97	$15.97
Growth rate	-4%	-4%
Number of jobs	196,995	248,553
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Senior customer care specialist vs customer care advocate salary

Senior customer care specialists and customer care advocates have different pay scales, as shown below.

	Senior Customer Care Specialist	Customer Care Advocate
Average salary	$35,288	$33,219
Salary range	Between $25,000 And $48,000	Between $24,000 And $44,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Hawaii
Best paying company	-	University of California, Berkeley
Best paying industry	-	Insurance

Differences between senior customer care specialist and customer care advocate education

There are a few differences between a senior customer care specialist and a customer care advocate in terms of educational background:

	Senior Customer Care Specialist	Customer Care Advocate
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer care specialist vs customer care advocate demographics

Here are the differences between senior customer care specialists' and customer care advocates' demographics:

	Senior Customer Care Specialist	Customer Care Advocate
Average age	40	40
Gender ratio	Male, 32.0% Female, 68.0%	Male, 36.2% Female, 63.8%
Race ratio	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 6.2% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between senior customer care specialist and customer care advocate duties and responsibilities

Senior customer care specialist example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care advocate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Develop regional sales tools including PowerPoint presentations, brochures and web content to support product sales.
Put together presentations using PowerPoint.
Process questionnaires for Medicaid recipients to establish comprehension of complex rules and regulations.
Verify Medicaid benefits and answer several calls from physicians or their assistants regarding their payments.
Utilize critical thinking to determine effective operational procedures to fulfill member's concerns while adhering to HIPAA regulations.

Senior customer care specialist vs customer care advocate skills

Common senior customer care specialist skills

Inbound Calls, 13%
HIPAA, 12%
SR, 7%
Customer Complaints, 7%
Outbound Calls, 6%
Customer Satisfaction, 5%

Common customer care advocate skills

Patients, 13%
Scheduling Appointments, 7%
Data Entry, 7%
Outbound Calls, 6%
HIPAA, 6%
Home Health, 6%

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Senior Customer Care Specialist
Senior Customer Care Specialist vs Customer Care Advocate

Updated January 8, 2025

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