Senior customer care specialist vs customer engagement specialist

Differences between senior customer care specialist and customer engagement specialist duties and responsibilities

Senior customer care specialist example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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