Senior help desk analyst vs analyst

The differences between senior help desk analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior help desk analyst, becoming an analyst takes usually requires 2-4 years. Additionally, an analyst has an average salary of $73,007, which is higher than the $51,327 average annual salary of a senior help desk analyst.

The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for an analyst are customer service, troubleshoot, and data analysis.

Senior help desk analyst vs analyst overview

	Senior Help Desk Analyst	Analyst
Yearly salary	$51,327	$73,007
Hourly rate	$24.68	$35.10
Growth rate	10%	11%
Number of jobs	56,069	253,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 67%
Average age	42	44
Years of experience	2	4

Senior help desk analyst vs analyst salary

Senior help desk analysts and analysts have different pay scales, as shown below.

	Senior Help Desk Analyst	Analyst
Average salary	$51,327	$73,007
Salary range	Between $36,000 And $72,000	Between $53,000 And $99,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between senior help desk analyst and analyst education

There are a few differences between a senior help desk analyst and an analyst in terms of educational background:

	Senior Help Desk Analyst	Analyst
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 67%
Most common major	Business	Business
Most common college	Stanford University	Northwestern University

Senior help desk analyst vs analyst demographics

Here are the differences between senior help desk analysts' and analysts' demographics:

	Senior Help Desk Analyst	Analyst
Average age	42	44
Gender ratio	Male, 71.3% Female, 28.7%	Male, 52.4% Female, 47.6%
Race ratio	Black or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%	Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	12%

Differences between senior help desk analyst and analyst duties and responsibilities

Senior help desk analyst example responsibilities.

Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
Resolve DNS issues and internet portal connections.
Provide trouble-shooting support on both Macintosh OS 8 , 9 and OSX.
Aid in the installation of Citrix software for remote access to the MHS network.
Install operating systems, SQL or SBS, configure servers, workstations and networks.

Analyst example responsibilities.

Manage support incidents and mitigate customer issues meeting or exceeding establish SLA's.
Manage database including all ETL procedures, optimize SQL query to build an online sales platform.
Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
Provide hands-on technical support and managing custom software, windows base systems, networking solutions, and database systems.
Initiate and lead quality improvement projects to address KPIs such as production, error rate, and turnaround time.
Help develop and handle both on and offsite SEO solutions as well as managing local campaigns and international SEO efforts.

Senior help desk analyst vs analyst skills

Common senior help desk analyst skills

Troubleshoot, 10%
Desk Support, 6%
Phone Calls, 6%
Technical Support, 6%
Help-Desk Support, 5%
VPN, 4%

Common analyst skills

Customer Service, 13%
Troubleshoot, 6%
Data Analysis, 6%
Management System, 5%
Project Management, 5%
Strong Analytical, 4%