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The differences between senior help desk analysts and help desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk analyst and a help desk manager. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $51,327 average annual salary of a senior help desk analyst.
The top three skills for a senior help desk analyst include troubleshoot, desk support and phone calls. The most important skills for a help desk manager are customer service, technical support, and help desk.
| Senior Help Desk Analyst | Help Desk Manager | |
| Yearly salary | $51,327 | $96,278 |
| Hourly rate | $24.68 | $46.29 |
| Growth rate | 10% | 10% |
| Number of jobs | 56,069 | 75,971 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior help desk analysts and help desk managers have different pay scales, as shown below.
| Senior Help Desk Analyst | Help Desk Manager | |
| Average salary | $51,327 | $96,278 |
| Salary range | Between $36,000 And $72,000 | Between $74,000 And $125,000 |
| Highest paying City | - | Berkeley, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a senior help desk analyst and a help desk manager in terms of educational background:
| Senior Help Desk Analyst | Help Desk Manager | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior help desk analysts' and help desk managers' demographics:
| Senior Help Desk Analyst | Help Desk Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 71.3% Female, 28.7% | Male, 70.3% Female, 29.7% |
| Race ratio | Black or African American, 13.0% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |