SeniorManager Consumer Insights - TJX Consumer & Business Insights
The Opportunity: Contribute To The Growth Of Your Career:
The Manager of Customer Analytics will lead development of two key capabilities within the Consumer & Business Insights team - Customer Behavior and Retail Landscape. The Customer Behavior capability leverages TJX internal customer data to better understand our shoppers, identify opportunities to drive incremental sales, and diagnose business questions. The Retail Landscape capability leverages external marketplace data to enhance our understanding of retail in general, benchmark internal performance v. the market, and identify opportunities for future growth. Together, these capabilities are critical to building a perspective of our customer base and market share growth opportunities. The Manager Of will set the vision and strategy for these capabilities, influencing peers and stakeholders in how data is used and analyzed, and recommending paths forward for driving business impact with insight. This position will manage a team of managers and senior analysts.
Your Impact:
Lead envisioning future opportunities to leverage and/or enhance customer behavior and retail landscape data to bring incremental value to CBI team and stakeholders, including the identification of external partners
Set strategic focus of team by developing strong, trusting relationships with CBI peers and business partners to identify areas of impact
Integrate data across sources to create compelling and actionable insights, while influencing across stakeholder groups to drive to action
Partner with peer CBI team insights and analytics team leads to identify and lead strategic application and insight generation leveraging customer and retail landscape data
Manage the quarterly earnings release reporting process, ensuring that the customer and marketing drivers of business performance are well understood by our CFO and Investor Relations team
Influence across wide stakeholder base to enhance understanding of the customer base, identify opportunities to drive divisional strategies with customer data
Manage team of four associates responsible for driving results in respective spaces
Who We Are Looking For: You:
Bachelor's degree; Minimum 8 years of experience in analytics, ideally with a customer or marketing focus
Experience working with large datasets to extract, manipulate and analyze customer data using analytical tools; SQL experience required
Excellent analytical and problem-solving skills with a strong attention to detail.
Strong oral and written communicator with proven experience translating analytics findings into business insights and influencing business partners to drive action and optimize business performance.
Experience in directing a team to develop, analyze, synthesize and communicate data and insights effectively
Experience influencing across a broad array of internal and external partners
Ability to translate business/marketing problems into analytical approaches
Ability to prioritize multiple, complex projects in a collaborative fast paced environment
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Location:
USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of $113,600.00 to $147,700.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
$113.6k-147.7k yearly 3d ago
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Senior Manager Clinical Pharmacology
Gforce Life Sciences 4.0
Senior manager job in Waltham, MA
Sr. Manager, Clinical Pharmacology
6 month contract
Must be able to work on a W2
Hybrid in Waltham, MA 3x per week
We have an exciting opportunity for a highly motivated and experienced quantitative clinical pharmacologist to join the team supporting the CNS therapeutic area as a key member of the Clinical Pharmacology, DMPK, and BA department. This individual will represent the function as a Clinical Pharmacology Lead and provide subject matter expertise on cross-functional project teams. The position includes core scientific responsibility for selecting optimal doses and dosage regimens in patients, integrating knowledge of PK/PD, quantitative modeling and simulation, drug development, TK, and nonclinical PK (ADME and DMPK). This role offers the opportunity to support multiple programs through participation on internal project working teams and will serve as a liaison between chemistry, life sciences, regulatory, and clinical operations. Hands-on modeling experience is desirable.
Requirements
Contribute to clinical program design, trial protocols, analysis plans, study reports, and regulatory submissions.
Conduct and oversee pharmacokinetic (NCA) analysis, exposure-response analysis, simulation-based trial design and dose selection, and population clinical pharmacology modeling.
Present strategy and defend outcomes of model-based approaches to internal governance boards and regulatory agencies.
Write or review clinical pharmacology components of regulatory documents and responses; participate directly in regulatory interactions.
Promote model-informed drug discovery and development through external collaboration, journal publication, and conference presentation.
Function effectively in a highly matrixed team environment.
Serve as an active contributor on multi-disciplinary project teams, providing innovative and progressive input.
Act independently within a highly matrixed clinical development organization and provide sound clinical pharmacology input to project teams.
Qualifications
Ph.D. or PharmD in Pharmaceutical Sciences, Pharmacometrics, or related field with 3+ years or 4+ years of pharmaceutical industry experience.
Demonstrated experience serving as a clinical pharmacology lead on development programs.
Strong understanding of pharmacokinetic theory, compartmental modeling and simulation, and statistical approaches utilizing current computational tools.
Working knowledge of cross-functional interfaces relevant to drug development and detailed understanding of non-clinical and clinical DMPK processes.
Programming experience in Phoenix required; additional experience in Monolix, R, WinNonlin, SAS, or Splus is desirable.
Current knowledge of FDA regulatory guidance related to nonclinical and clinical pharmacology; direct interaction with FDA including IND, NDA, and other submissions required.
Experience in non-compartmental and model-based PK and PK/PD analyses and incorporating data into manuscripts, study reports, and regulatory submission documents (INDs, NDAs, CTDs).
Excellent interpersonal, leadership, communication, and time-management skills; demonstrated experience managing internal and external personnel (including outsourced projects).
Clinical pharmacology experience with small molecules desired.
Experience with pharmacokinetic/pharmacodynamic modeling, bioanalytical analysis, and nonclinical ADME desired.
Knowledge and experience in CNS therapeutics desired.
Hands-on modeling experience desirable.
$108k-161k yearly est. 5d ago
Senior Manager, Field Analysis & Operations
Tundra Technical Solutions
Senior manager job in Cambridge, MA
Job Title: SeniorManager, Field Analysis & Operations (Contract)
Job Category: Marketing / Commercial Operations
Contract
The SeniorManager, Field Analysis & Operations (Contract) will be a core member of the Commercial Operations team, reporting to senior commercial leadership. This role supports analysis, deployment, and enablement across four non-sales commercial field teams. The individual will lead and contribute to sub-national analytics, act as a key liaison between field teams and headquarters, and partner with leadership to drive business growth and support patient needs.
Core Responsibilities
Partner with field and commercial operations leadership to prioritize, plan, and execute sub-national analytics supporting business planning, quarterly business reviews, and operational reporting
Develop and manage project plans across key operational activities, including metrics and analytics, targeting (static and dynamic), customer and team alignments, Veeva strategy, and other operational initiatives (e.g., car program, RxVantage)
Lead the internal customer and field excellence planning process, partnering closely with field and functional leaders to assess and enhance field capabilities across deployment and enablement channels
Identify trends and insights from analytics efforts and translate them into high-impact initiatives in collaboration with cross-functional partners such as training and marketing
Additional Responsibilities
Serve as the initial point of contact for field team data inquiries, conducting triage analysis and escalating as needed
Collaborate with IT/IS teams on Veeva integrations and other system interfaces to ensure seamless data flow
Manage projects and deliverables with external vendors as required
Required Skills & Experience
HQ-based commercial experience strongly preferred
Proficiency with Microsoft Office, particularly Excel (reporting/modeling) and PowerPoint
Experience with third-party syndicated data sources (e.g., IQVIA, Symphony, Komodo) and/or specialty pharmacy, distributor, copay, or lab data
Experience managing cross-functional projects in a matrixed environment
Strong analytical, problem-solving, and organizational skills with high attention to detail
Ability to influence outcomes and lead initiatives without direct authority
Clear, open, and effective communicator with a strong customer-focused mindset
Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred Qualifications
Oncology or rare disease experience
Experience with BI tools such as Tableau
Experience working with Veeva CRM
Education & Background
5-7 years of commercial pharmaceutical or biotech experience, with 2-4 years in commercial operations, training, or marketing
OR
7+ years of life sciences consulting experience focused on commercial strategy and implementation
$118k-166k yearly est. 5d ago
Global Patient Advocacy Director: Rare-Disease Impact
Zevra Therapeutics, Inc.
Senior manager job in Boston, MA
A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives.
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$149k-216k yearly est. 1d ago
Inventory & Operations Manager
DLP Industries
Senior manager job in Weymouth Town, MA
Warehouse Operations Manager
Weymouth, MA | Full-Time | On-Site
DLP Industries is a leading distributor of maintenance, repair, and operations products in New England. We recently expanded into a larger warehouse in Weymouth, MA and are looking for an Warehouse Operations Manager to help streamline operations and support our continued growth.
What You'll Do:
Oversee daily warehouse operations
Manage inventory accuracy and stock levels
Expedite order fulfillment process
Coordinate purchasing and supplier interactions
Handle shipping and receiving
Assist with local deliveries as needed
What We're Looking For:
Experience with fasteners, hardware, or MRO products (strong plus)
Background in warehouse operations, logistics, and inventory control
Strong organizational and time-management skills
Clear written and verbal communication
If you're looking to make a real impact at a growing company, and want the opportunity to grow your career into strategic roles, we'd love to hear from you.
$75k-118k yearly est. 4d ago
Store Manager
24 Seven Talent 4.5
Senior manager job in Braintree Town, MA
Our client, a fashion-trend forward retail brand, is looking for a Store Manager to join their team in Boston, Massachusetts. This person MUST HAVE a strong sales. driven leadership mindset and background. You will be on the floor selling as well as managing.
Location: South Shore Plaza (Boston)
Salary: $70-85K (DOE)
Overview
Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with standards.
Upholding and enforcing all policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote culture and Code of Conduct through our 4 Principles.
Qualifications
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
If you are interested in and qualified for this role, please forward your resume today!
$70k-85k yearly 2d ago
Antique Jewelry Store Manager
Market Square Jewelers, Inc.
Senior manager job in Boston, MA
Join the Market Square Jewelers Team in Boston!
Market Square Jewelers is opening a new location on historic Charles Street in Boston, and we're looking for an experienced and passionate Retail Store Manager to lead our team. If you have a love for fine jewelry, a keen eye for style, and the leadership skills to inspire others, this is an exceptional opportunity to grow with a trusted name in the jewelry industry.
About Market Square Jewelers
With a proud legacy spanning over four decades, Market Square Jewelers specializes in antique, vintage, and estate jewelry, as well as custom and modern fine pieces. We're a family-owned business built on craftsmanship, authenticity, and exceptional customer service - and we're excited to bring that tradition to downtown Boston.
The Role
As Retail Store Manager, you'll oversee daily store operations, lead and motivate your sales team, and ensure every client experiences the warm, knowledgeable, and stylish service that defines Market Square Jewelers. You'll balance operational excellence with a refined sense of presentation and customer engagement.
Key Responsibilities
Lead, train, and inspire the sales team to deliver outstanding customer service and meet sales goals
Manage day-to-day store operations, including opening/closing, merchandising, inventory, and visual presentation
Build lasting relationships with customers, sharing knowledge and enthusiasm for fine and antique jewelry
Ensure store appearance and displays reflect the Market Square Jewelers brand and aesthetic
Collaborate with company leadership to execute marketing and community engagement initiatives
Monitor store performance and implement strategies to improve efficiency, productivity, and profitability
Qualifications
2+ years of retail management experience (jewelry industry experience strongly preferred)
Operationally minded, with excellent organizational and leadership skills
Exceptional communication and interpersonal skills - charismatic, polished, and customer-focused
Passion for jewelry, design, and personal style
Hardworking, dependable, and able to thrive in a fast-paced, team-oriented environment
Why You'll Love Working With Us
Be part of an established, family-owned business with a rich history and a loyal customer base
Work in a newly designed showroom in one of Boston's most charming neighborhoods
Lots of support through our network of 7 stores, while staying in a growth mindset
Competitive compensation and growth opportunities within a respected jewelry company
$39k-67k yearly est. 4d ago
Medical Writing Operations Manager
Advantage Technical
Senior manager job in Cambridge, MA
Manager, Medical Writing Operations
The Manager, Medical Writing Operations supports Medical Writing functions to ensure the delivery of high‑quality, submission‑ready documents. Core responsibilities include document quality review, formatting and consistency checks, electronic publishing, and archiving within centralized file systems. The role may also contribute to vendor oversight, training, and the development and maintenance of tools and training materials for Medical Writing Operations.
Key Responsibilities
Document Preparation & Quality Control
Collaborate cross‑functionally to collect, compile, assemble, and publish CSR appendices
Perform electronic publishing QC (e.g., hyperlinks, bookmarks) to ensure submission‑ready compliance
Format MS Word submission components according to style and regulatory requirements; troubleshoot formatting issues
Serve as a subject matter expert (SME) for format QC, submission readiness (protocols, IBs, CSRs), and document management systems
Conduct content QC of medical writing documents, including CSRs, IB clinical sections, NDA/MAA clinical sections, and protocols
Document Management & Systems
Ensure proper storage and archiving of documents in EDMS and eTMF systems
Support development, implementation, and maintenance of medical writing systems and software
Assist with updates to Medical Writing intranet pages
Support creation, maintenance, and updates of templates, style guides, and tools to meet global regulatory requirements
Operational & Cross‑Functional Support
Perform administrative tasks to support project and operational needs
Participate in the development and maintenance of internal best practices
Assist with training internal staff and external contractors/CROs
Support vendor oversight for medical writing operations activities
Assist with CSR shells and/or preparation of in‑text tables and figures under medical writer guidance
Qualifications
Education & Experience
Bachelor's degree in a relevant scientific or technical field, or equivalent experience
4+ years of biotech/pharma or CRO experience in document QC and electronic publishing within a regulatory environment
Technical Skills
Strong understanding of health authority/ICH PDF and eCTD requirements
Experience with electronic document management systems
Proficiency in MS Word, Excel, PowerPoint, Adobe Acrobat, and Windows
Ability and confidence to learn new software tools
Preferred: Experience with StartingPoint templates, SharePoint, EndNote, and Toolbox Pharma
Professional Skills
Proven ability to manage multiple projects in a fast‑paced, deadline‑driven environment
Exceptional attention to detail with strong analytical and problem‑solving skills
Flexible, adaptable, and able to work effectively across teams
Core Values Alignment
Commitment to People
Fiercely Innovative
Purposeful Urgency
Open Culture
Passion for Excellence
$75k-118k yearly est. 1d ago
Senior Program Manager
Hub Technology Group
Senior manager job in Boston, MA
Full Time - Epic/EHR Program Manager
HYBRID - BOSTON MA - LOCAL W2 CANDIDATES ONLY
*Executive Roadmap * Portfolio Management * Project Management * Governance
EPIC EXPERIENCE STRONGLY PREFERRED
Maintain long term project and program roadmaps
Own continuous improvement of tools & process (driver diagram, annual exec roadmap/goal alignment discussions)
Communicate information from executive roadmaps to leadership and stakeholders.
Track and monitor (Epic Focused) project progress, develop comprehensive business cases including ROI and strategic benefits
Conduct financial assessments of proposed projects, prepare program proposals, anticipated outcomes, and alignment with organizational objectives.
Synthesize large and complex data sets into executive-ready summaries, presentations, and visualizations
Provide monthly and annual reporting related to project portfolio progress for stakeholders
Engage with interdisciplinary teams to manage all things related to IT Governance
Mentor & Support EPIC Project Managers helping to grow and develop the team
Ensure EHR governance framework, documentation and tools are maintained, functional and effective
JOB REQUIREMENTS
Bachelor's Degree
Epic Certification or PMP (desired not required)
10 Years of professional experience
5+ Years of Program/Portfolio Management including strong Governance experience
Experience leading project management teams and working with executive sponsors
Knowledge and experience with Epic, Service Now and/or Planview are strongly desired
$91k-125k yearly est. 3d ago
Senior Project Manager
Liberty 4.1
Senior manager job in Boston, MA
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education.
Overview:
Responsible for a broad spectrum of duties, covering all aspects of project management, including project planning, cost management, cost estimating, time/labor management, quality management, contract administration, and safety management. The Senior Project Manager is responsible for ensuring that all aspects of project management are successfully completed. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards.
Duties & Responsibilities:
Oversees the construction project from start to finish.
Develops project schedules and labor plans.
Ensures optimum utilization of resources, including labor, materials and equipment, and their procurement at most cost-effective terms.
Develops effective communications and mechanisms for resolving conflicts among various stakeholders and participants.
Manages project estimating including all project changes.
Oversees Submittal/RFI Procurement.
Ensures proper Document Controls both in the office and in the field.
Works with the accounting office to ensure that all aspects of Project accounting functions are complete.
Ensures that construction activities move according to pre-determined schedule.
Devises the project work plans and make revisions as and when need arises.
Communicates effectively with the field staff, construction managers, clients and sub-contractors.
Monitors the progress of the construction activities on a regular basis and holds regular status meetings with our field staff.
Maintains strict adherence to budgetary guidelines, quality and safety standards.
Performs weekly inspections of construction sites.
Attends weekly project meetings.
Identifies and proposes solid solutions to constructability issues.
Reports weekly on project status.
Performs multiple duties as necessary to timely and accurately complete project responsibilities (PM/APM/Asst. Est./ ETC.).
Travels as needed to support the organization as needed.
Maintains a complete understanding of the current status of the assigned project and organization, contributing to the growth and success of the business.
Performs other related duties as required or directed.
Qualifications:
Bachelor's degree in engineering or construction management.
High degree of Division 6, 10, 12, 32 construction knowledge and analytical skills preferred.
Strong ability to read and understand project plans and specifications.
Robust experience with project planning, forecasting and cost Estimating.
Proficiency with PC and software, including Microsoft Office, Digital Takeoff programs, Bluebeam, Onscreen Takeoff, AutoCAD, Microsoft Project and Timberline.
A strong understanding of the critical importance of project safety.
Excellent communication, organization and time management skills.
Ability to effectively plan, organize and schedule and make logical decisions based on new information.
Ability to work and contribute in a professional, team-oriented environment.
Willingness and ability to wear multiple hats (PM/APM/Asst. Est./Asst. BIM, etc.)
Ability to travel to other regions as needed.
Working Conditions:
Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level and spend additional time on the physical job site or construction trailer. Job site walking.
Disclaimer:
The Above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.
$88k-119k yearly est. 4d ago
Landscape Construction Operations Manager
Outerland
Senior manager job in Mashpee, MA
Outerland is a team of dedicated outdoor professionals committed to delivering a high standard of service, through our focus on the client experience. We prioritize what is routinely considered secondary to the service provided by focusing on people first - our clients and our employees. We nurture the growth and aspirations of our team, knowing that happy, fulfilled people result in great service. By assembling good people who come together as a team, we consistently deliver an unrivaled experience for our clients.
Role Description
We are in search of an Operations Manager to oversee and grow our construction team. The operations manager will spend the majority of their time on job sites, actively working with crews to execute projects while training and developing the team around them. The performance of an operations manager will be judged upon the following deliverables
Project Execution
Work hands-on with the field staff to execute the project scopes of work, including, but not limited to:
Site prep and grading
Hardscape and masonry
Softscape installations
Irrigation, lighting, and drainage
Ensure both the quality and timeliness of work performed
Develop the skills of the team through on-the-job training
Demonstrate best practices for organization, care of equipment, work ethic, and client communication
Provide foremen with clear, executable plans for their jobs
Perform layout of job sites and properly set elevations and grades
Manage handoff between hardscape and softscape crews
Monitor crews for proper execution based on Outerland's SOPs through regular daily and weekly check-ins until project completion
Personnel Management
Hire, manage, and maintain a staff of high-performing team players who uphold the company values and contribute to the high performance of the construction team. Included within this responsibility is:
Hire staff to fulfill the needs of the construction team, while monitoring the crew's average wage to make sure it stays within budget
With the support of the PM, ensure all HR paperwork is completed in a timely manner in conjunction with the Director of HR. Paperwork includes
Manage staff's compliance with Outerland Policies, including but not limited to, attendance, safety, and care of equipment
Equipment and Fleet Management
Oversee the utilization of equipment to ensure it is properly used and maintained, and that equipment expense is carefully controlled within budget.
Manage the care of shared construction equipment
Verify that all equipment is being properly maintained through regular inspection
Ensure all foremen are completing DOT circle checks daily
Train all employees in the proper use and maintenance of equipment prior to use.
Snow Management
Fulfill a management role in snow removal. This includes working at all hours and days of the week as needed.
Available Benefits:
401(k) matching
Medical/Vision/Dental Insurance
Paid time off (PTO)
Certification Reimbursement
Uniform Reimbursement
Career Advancement
Qualifications:
10+ years of experience in residential landscaping installation, including hardscape, masonry, irrigation, and softscape
Hoisting License and DOT Card
Previous experience with Landscape or Construction Management.
Extreme attention to detail and fantastic organizational skills
Extensive managerial experience and a passion for developing, training, and mentoring teams.
Outstanding communication and interpersonal skills.
General computer skills
In-depth knowledge of landscape construction procedures, materials, and project management principles.
Ability to work effectively with individuals of diverse backgrounds, knowledge, and skill levels.
Job Type: Full-time
$75k-119k yearly est. 1d ago
Manager, Global Sales Revenue Operations
Wayfair LLC 4.4
Senior manager job in Boston, MA
Must be on-site in Boston, MA (Monday-Thursday) At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN As a Revenue Operations Manager, you will play a crucial role in optimizing our Premier and Category sales. Your main goal is to improve sales efficiency and provide senior leaders with the insights they need to develop and implement a successful strategy. Reporting directly to the General Manager of the Premier and Category Sales, you will collaborate with senior leaders across Sales, Technology, Marketing, and Finance. You will be responsible for driving operational improvements, accelerating program goals, and enhancing the overall customer experience.
If you are highly collaborative, analytical and have passion for process improvement, we want to hear from you!
What You'll Do:
Partner with Premier and Category Sales GM & others leaders to:
* Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders and strong knowledge of short/long-term KPI trends
* Develop near-term action plans to address underperformance and/or accelerate positive trends, driving from problem statement through to implementation / adoption
* Create long-term (6+ month) roadmap to accelerate channel / program performance, in conjunction with overall Consumer Sales OKRs, cross-functional resources, and headcount considerations
* Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback
* Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
* Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
* Manage and coach a team responsible for executional tasks, ticket intake, project management, and detailed analytical pulls
* Coach and develop team to enhance their performance and skillset, aligning their growth with strategic category sales initiatives to drive business performance and long-term success
* Remove roadblocks while coordinating with cross-functional and complex stakeholders on behalf of the Sales team to ensure streamlined communication
What You'll Need
* Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in a digital / online setting.
* A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.
* Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results.
* Analytical and data-driven mindset, with the ability to translate insights into actionable strategies.
* The ability to break down complex, ambiguous problems into clear, logical steps and actionable tasks for partner teams to execute.
* A highly collaborative outlook to drive operational improvements and transformative projects, ensuring a cohesive vision and successful execution by exploring all needs and perspectives across teams.
* Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions.
* Proficiency in Google or Microsoft Suite.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (***************************************** If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at *********************************.
$85k-114k yearly est. Easy Apply 60d+ ago
Director of Customer Success Operations
Foundry 4.4
Senior manager job in Boston, MA
Foundry is a global digital media company specializing in technology marketing solutions. Formerly IDG Communications, Foundry leverages proprietary data, premium content, and martech solutions to connect technology buyers with leading brands. With a portfolio of trusted IT publications and demand-generation tools, Foundry drives informed purchasing decisions for businesses worldwide. Backed by Regent, Foundry is rapidly expanding its global reach through innovation and strategic growth.
Position Summary
The Director of Customer Success Operations leads the processes, systems, and analytics that power Foundry's CS organization. They streamline workflows for renewals, onboarding, and customer feedback, while managing and developing the CS Ops team to enable frontline CSMs. This role owns reporting and insights, turning customer health and performance data into actionable strategies that improve efficiency, drive retention and growth, and align CS efforts with business goals. By linking operational performance to financial outcomes, the Director ensures Customer Success contributes directly to revenue, profitability, and long-term customer value.
Responsibilities
The successful candidate will be expected to:
Build and optimize CS processes: Design and implement scalable workflows that streamline renewals, onboarding, lifecycle management, and customer feedback.
Lead and develop the CS Ops team: Manage, mentor, and coach operations staff, ensuring alignment with CS priorities and professional growth.
Own systems and tools: Oversee CS technology platforms (HubSpot, Boostr, D365, Monday.com), ensuring adoption, integration, and continuous improvement.
Deliver reporting and insights: Develop dashboards and reporting frameworks that measure customer health, retention, expansion, and CS ROI.
Enable the frontline team: Provide CSMs and Directors with playbooks, data, and operational support to drive customer outcomes and revenue growth.
Monitor performance and efficiency: Track operational KPIs and financial impact, linking CS activities to revenue retention, NRR, and profitability.
Partner cross-functionally: Collaborate with Sales, Product, and Operations leadership to align CS processes with revenue targets and customer outcomes.
Support financial forecasting: Provide input into revenue forecasts and renewal projections, helping leadership anticipate growth and risk trends.
Champion consistency at scale: Standardize processes and codify best practices to ensure customers receive a consistent, high-quality experience worldwide.
Qualifications
Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years leading CS Ops, Revenue Ops, or similar teams. Proven ability to design and scale processes, systems, and reporting that drive measurable outcomes.
Industry Knowledge: Strong understanding of B2B marketing, media, and data-driven campaign delivery. Familiarity with subscription, renewal, and services business models, and experience linking CS operations to financial performance.
Operational Excellence: Demonstrated expertise in building playbooks, streamlining workflows, and codifying best practices that improve efficiency and customer experience.
Financial Acumen: Ability to connect operational performance to business results, including retention, NRR, profitability, and forecasting. Skilled at building financial models and presenting CS ROI to leadership.
Technical & Tools Proficiency: Advanced knowledge of CRM and marketing platforms (HubSpot, Boostr, D365, Salesforce, Monday.com) and data visualization/reporting tools. Strong Microsoft Excel/PowerPoint/Office skills.
Analytical Skills: Strong data-driven mindset with the ability to design and interpret dashboards, customer health metrics, and performance KPIs to guide strategy.
Collaboration: Track record of partnering effectively with Sales, Product, Marketing, and Operations to align customer and business goals.
Education: Bachelor's degree required; MBA or advanced degree in business, operations, or related field preferred.
$135k-177k yearly est. Auto-Apply 60d+ ago
Director of Customer Success - SLED & Healthcare
Armis 4.1
Senior manager job in Boston, MA
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
About the Role
We're seeking a Director of Customer Success - SLED & Healthcare to lead our post-sales strategy and execution across state, local, education, and healthcare customers in North America.
This leader will own customer health, retention, and growth by driving adoption, measurable outcomes, and strong executive relationships across mission-driven public sector and healthcare organizations.
The ideal candidate is a strategic operator, people leader, and coach - someone who can build inclusive, high-performing teams, foster cross-functional collaboration, and deliver exceptional outcomes for customers protecting critical public and healthcare infrastructure.
Key Responsibilities
Leadership & Strategy
Lead, mentor, and grow a high-performing team of Technical Customer Success Managers (TCSMs) supporting SLED and healthcare accounts across the U.S.
Define and execute the Customer Success strategy aligned with Armis' broader go-to-market, retention, and growth goals for both the public sector and healthcare markets.
Partner with Sales, Renewals, and Support leadership to ensure a unified, value-driven customer journey.
Act as a voice of the customer to Product, Engineering, and Operations, advocating for features and capabilities unique to government and healthcare environments.
Foster an inclusive, equitable team culture that celebrates diversity of thought, background, and experience.
Customer Outcomes
Drive measurable improvements in adoption, renewal, and expansion across assigned accounts.
Ensure customers achieve time-to-value milestones, successful deployments, and ROI realization aligned with patient safety, data protection, and mission-critical outcomes.
Maintain executive relationships with key stakeholders including CIOs, CISOs, and healthcare IT and compliance leaders.
Oversee strategic account reviews, health scoring, and risk mitigation with a proactive, data-driven approach.
Operational Excellence
Develop scalable playbooks, metrics, and frameworks for SLED and healthcare customer engagement and success measurement.
Own KPIs such as Gross Retention Rate (GRR), Net Retention Rate (NRR), and Customer Health.
Partner with Enablement and Operations to strengthen onboarding, automation, and analytics for the CS organization.
Represent the SLED & Healthcare CS organization in leadership forums, providing data-driven insights, customer advocacy, and strategic recommendations.
Qualifications
10+ years of experience in Customer Success, Account Management, or Consulting, including 3+ years leading teams.
Proven success managing enterprise, healthcare, or public sector accounts within cybersecurity, SaaS, or enterprise technology.
Deep understanding of government and healthcare procurement, compliance, and renewal cycles.
Strong executive presence and communication skills, capable of influencing across diverse stakeholder groups.
Analytical mindset with a passion for operational excellence and scalable process design.
Experience working in a high-growth or hyper-scale environment is preferred.
Commitment to building and leading a diverse, inclusive, and high-performing team.
Success in This Role
The SLED & Healthcare Customer Success team operates as a trusted strategic partner to public sector and healthcare organizations.
Measurable improvement in retention, expansion, and advocacy metrics across both segments.
Clear, consistent visibility into customer health, risk, and success outcomes.
A strong, engaged TCSM team known for excellence, inclusivity, and customer obsession.
Salary range guidance for this position is: $175,000 - $220,000
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly
me
days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Please click here to review our privacy practices.
$175k-220k yearly Auto-Apply 12d ago
Director of Salesforce Engineering, Customer Experience and Platform Operations
Zoominfo Technologies 4.7
Senior manager job in Waltham, MA
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
With rapid growth and an expanding customer base, our internal systems need to be just as scalable and agile as the product we deliver.
Salesforce sits at the core of our GTM and customer lifecycle strategy. We're looking for a Director of Software Engineering to lead the strategy, development, and scaling of the systems that power our Customer Support and Customer Success teams. You'll own the engineering roadmap for Salesforce Service Cloud and Gainsight, ensuring our teams have the tools and insights they need to deliver exceptional outcomes for every customer.
As additional responsibility, the role will also focus on Salesforce Platform Operations, you'll lead the team responsible for building and optimizing the Salesforce ecosystem, ensuring it's tightly integrated with the rest of our tech stack, secure, and future-ready.
What You'll Do: Lead Salesforce Engineering & Platform Operations
Own the end-to-end architecture and development of platforms that power our post-sale experience, including Salesforce Service Cloud and Gainsight.
Drive improvements in case management, ticket routing, escalation processes, customer onboarding, and proactive health monitoring.
Build scalable, secure integrations between Salesforce, Gainsight, and the broader SaaS ecosystem using APIs and integration tools.
Build and lead a high-performing team of engineers and admins focused on Salesforce development, integration, and operations.
Own the Platform Operations to enable architecture and technical roadmap across Sales Cloud, Service Cloud, CPQ, Experience Cloud, and other Salesforce products.
Ensure our Salesforce platform is scalable, performant, and aligned to business goals across sales, marketing, support, and operations
Lead a team of engineers and administrators focused on support and success technology.
Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy.
Foster a high-performance, inclusive team culture centered on collaboration, innovation, and continuous learning.
Oversee the integration of Salesforce with internal systems and external platforms via Boomi (or equivalent middleware/iPaaS), ensuring smooth data flows and reliable business processes.
Strategic Partnership & Execution
Work cross-functionally with RevOps, Post Sales Business teams, Finance, Product, and IT leaders to understand requirements and translate them into scalable technical solutions.
Collaborate with the data team to enable reporting, analytics, and data governance across Salesforce and connected systems.
Guide the platform's growth through streamlining platform operations and release management for the organization.
Drive Engineering Culture
Foster a collaborative, high-ownership team culture grounded in continuous improvement, innovation, and learning.
Mentor and coach team members on Salesforce best practices, architecture, and leadership development.
Identify and address gaps in skills, process, or tooling to accelerate team impact.
What You Bring:
10+ years of experience in software engineering, with 5+ years of hands-on leadership in Salesforce platform development and operations.
Deep understanding of Salesforce architecture and custom development (Apex, LWC, SOQL, Flows).
Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines.
Strong experience with Boomi or similar integration platforms (Mulesoft, Workato, etc.), including integration design, monitoring, and error handling.
Track record of leading Salesforce implementations and supporting GTM functions in a fast-paced SaaS environment.
Solid grasp of data architecture, governance, and compliance (GDPR, SOX, etc.).
Strong communication and stakeholder management skills; ability to align technical solutions with strategic business objectives.
Salesforce certifications (e.g., Application Architect, System Architect, Platform Developer II) strongly preferred.
Nice to Have:
Salesforce certifications (e.g., Service Cloud Consultant, Experience cloud consultant ).
Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting.
Experience supporting knowledge bases, self-service portals, in-app chat, or AI-powered support tooling.
Background in post-merger org consolidation or multi-cloud Salesforce environments.
Understanding of product-led growth strategies and usage-based billing models.
#LI-VC1
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$190,400-$299,200 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
$190.4k-299.2k yearly Auto-Apply 23d ago
Senior Manager, Analytics
Americas Test Kitchen 3.5
Senior manager job in Boston, MA
America's Test Kitchen helps millions of home cooks create foolproof recipes with confidence. As SeniorManager, Analytics, you'll play a key role in understanding what makes our community tick from their first recipe search to becoming devoted long-term subscribers. Your insights will directly influence how we grow our digital subscription business and serve our passionate cooking community better.
The person in this role will be an important contributor to the Research, Analytics & Data team and its mission to drive ATK's growth by providing data-driven insights and recommendations to the organization. The position will report to the Director of Research, Analytics & Data and be based in Boston, MA. You'll execute analytical projects and contribute to cross-functional initiatives while collaborating with stakeholders across a variety of functions. The ideal candidate will have experience with driving growth in a subscription-based business.
Day-to-Day
Fuel growth in America's Test Kitchen's Digital Subscription business by delivering insights around consumer behavior, including:
Contribute to the development of predictive models for churn and retention
Help identify leading indicators for downstream engagement
Support pricing optimization efforts through customer segment analysis
Analyze what content and features resonate most with different audience segments
Examine the customer journey across ATK's TV shows, digital platforms, and print magazines to optimize cross-channel engagement
Contribute insights on what drives home cooks to become loyal, long-term subscribers
Execute analytical projects:
Translate business problems into analytical questions, working with stakeholders to refine requests into clear, answerable questions
Identify the data that best addresses business needs, determining what questions to ask of the data to uncover root causes and opportunities
Partner with others as needed to obtain and manipulate data from our cloud data warehouse and other sources
Analyze the data using statistical methods and exploratory techniques
Present findings and recommendations to stakeholders
Contribute to cross-functional projects:
Work with project teams to apply data in design, execution, and success measurement
Identify and document data collection requirements that are critical for measuring success, then partner with Engineering to ensure successful implementation
Explore data to identify trends, anomalies, or opportunities, formulating hypotheses and designing analyses to test them
Support the prioritization of initiatives for the Research, Analytics & Data team's roadmap
Prepare and deliver recurring reports:
Create and maintain dashboards and reports that track key business metrics
Act as a resource, helping others in the organization benefit from data-driven decision-making
What You Bring to the Team
Required:
7-9 years of experience in applying data & analysis to drive customer growth, customer loyalty, or similar organizational objectives
Strong analytical problem-solving skills with ability to ask insightful questions that uncover root causes and identify opportunities
Hands-on technical experience with modern data platforms and analytics tools:
Proficiency in SQL for querying and manipulating data in cloud data warehouses (Snowflake, Google BigQuery, Amazon Redshift, or Databricks)
Experience creating clear, compelling visualizations and dashboards using modern platforms (Tableau, Looker, Power BI, or similar)
Ability to synthesize data from across a variety of sources and customer touchpoints
Ability to translate data into actionable recommendations
Ability to work collaboratively with stakeholders from a variety of functional areas within an organization
Strong communication and presentation skills, including the ability to explain complex analysis to diverse audiences
Preferred:
Experience with subscription products (apps, web & print)
Media industry experience across a variety of media channels (TV, video, social media, email)
Experience with transforming large amounts of data to support further analysis or data loads to 3rd party systems
Python or R for statistical analysis
Familiarity with data architecture or data modeling concepts
This position is located in our Boston, MA office in the Seaport district. It is the expectation that the person in this role will work a hybrid schedule of 3 days per week (Tuesday, Wednesday & Thursday) in the office and 2 days per week remotely.
Budgeted Salary: $80,000-$110,000
The range provided is based on what we reasonably expect to pay for this job as of the time of posting. The actual salary offered will be determined based on multiple factors, including but not limited to the candidate s relevant experience, job-related knowledge, skills, geographical location, and other job-related factors permitted by law.
About America s Test Kitchen
The mission of America s Test Kitchen (ATK) is to empower and inspire confidence, community, and creativity in the kitchen. Founded in 1992, the company is the leading multimedia cooking resource serving millions of fans with TV shows (America s Test Kitchen, Cook's Country, and America s Test Kitchen: The Next Generation), award-winning magazine (Cook s Illustrated) and limited-edition newsstand issues, cookbooks, a podcast (Proof), FAST channels, short-form video series, and the ATK Essential Membership for digital content. Based in a state-of-the-art 15,000-square-foot test kitchen in Boston s Seaport District, ATK has earned the trust of home cooks and culinary experts alike thanks to its one-of-a-kind processes and best-in-class techniques. Fifty full-time (admittedly very meticulous) test cooks, editors, and product testers spend their days tweaking every variable to find the very best recipes, equipment, ingredients, and techniques. Learn more at *************************************
Why America s Test Kitchen:
We're passionate about cooking, and about creating the best place to work. We're small enough for your ideas to make a big impact, and large enough to offer you opportunities to grow professionally at any stage of your career. We want you to take risks and make mistakes that's how innovation happens in our test kitchen, in our offices, and in life.
We at America s Test Kitchen believe food media can be a powerful force for social change. We are passionate about building an inclusive workforce that represents many different cultures, backgrounds, abilities, identities, and perspectives.
We welcome your application.
$80k-110k yearly 40d ago
US Senior Pay & Time Manager
GE Aerospace 4.8
Senior manager job in Lynn, MA
GE Aerospace's US Pay & Time Center of Excellence (COE) is a team of dedicated specialists focused on delivering accurate and timely payroll and time & attendance services for exempt and non-exempt employee populations. The team ensures seamless integration and alignment of payroll and time & attendance processes with broader organizational goals, establishing standard work and governance to leverage best practices and support the successful preparation, processing, and documentation of payroll.
The US Senior Pay & Time Manager role is a critical leadership position responsible for overseeing a team of payroll and time & attendance specialists supporting exempt and non-exempt US employee populations across multiple sites and business units. This role drives sets direction and drives strategic initiatives to ensure timely, accurate, and compliant payroll processing, enabling employees to focus on delivering excellence in safety, quality, delivery, and cost (SQDC). As a key partner to site leaders and senior stakeholders, the US Senior Pay & Time Manager fosters strong connections across the organization, ensuring alignment with business priorities while using Flight Deck to implement process improvements, standardization, simplification, and operational efficiency. This role leverages best practices from across GE Aerospace and external benchmarks, guiding leaders and the team in creating innovative solutions to enhance payroll systems and practices. This role requires a forward-thinking approach to payroll operations, combining deep technical expertise with strategic leadership to deliver exceptional service and continuous improvement.
This role partners closely with HR Managers, Business Leaders, Digital Technology, and other People Operations teams, acting as a liaison across these functions to drive process improvements, enhance system functionality, and ensure compliance with federal, state, and local regulations. You will influence strategy and priorities across sites and programs, ensuring consistent execution and measurable impact on SQDC.
As a US Senior Pay & Time Manager, you will be responsible for leading the compliance, productivity and efficiency of the essential service and process delivery of payroll and time & attendance functions. You will provide strategic direction and insight on continuous improvement solutions to evolve and enhance payroll and time & attendance processes and systems, and you will build leadership capability to sustain results. Additionally you will be responsible for serving as a peer mentor to other team leaders in the NAM organization.
**Job Description**
**Essential Responsibilities:**
+ Ensuring pay is processed on time, accurately and in compliance with government regulations.
+ Leading a high-performing team, developing the team's technical proficiency, making training and development opportunities available and achievable.
+ Partner with others such as site leaders, vendors, HR Partners, Total Rewards, and People Ops teams on compliant and sustainable design, implementation, and governance of pay practices, resolving complex escalations and risk.
+ Manage the partnership with Digital Technology and time and attendance application support to provide feedback and direction on the time and attendance system road map & strategy, and partner on implementation and maintenance.
+ Drive process improvements and implement strategic initiatives.
+ Resolving complex escalations and risk, explaining complex payroll concepts to a range of employee personas from executives to HR to production employees in a clear and approachable manner.
+ Implement standard work for pay & time processes & procedures.
+ Building strong cross-functional relationships and executive stakeholder management; aligning objectives and resources across functions; surfacing risks with mitigation plans.
+ Analyzing payroll data and metrics to identify trends and opportunities for improvement, leading root cause analysis; translating insights into action plans with measurable outcomes.
+ Managing over/underpayment processes and partnership with HR and Union Relations / Employee Relations teams to ensure appropriate action.
+ Provide insight on team strategy and continuous improvement solutions.
+ Identifying opportunities and pain points, offering solution design options to improve payroll and time & attendance processes.
+ Providing payroll and time & attendance expertise and leadership during M&A activities.
+ Translating strategies into action plans and align team priorities to the business.
+ Obtaining certification in either Workday, Time System or Payroll within one year in role to ensure appropriate level of technical leadership for role.
+ Serve as a peer mentor to other team leaders in NAM organization.
**Qualifications/ Requirements:**
+ Bachelor's degree in Business Administration, Finance, Human Resources, or a related field from an accredited university with minimum of 5 years of experience in HR Function and/or Payroll/Time & Attendance area, or a high school diploma / GED with at least 9 years of experience in HR Function and/or Payroll/Time & Attendance area.
+ Expertise in Workday Payroll, time & attendance systems and integration with payroll processes.
+ Strong knowledge of federal, state, and local payroll regulations, including FLSA, tax compliance and reporting.
+ Willing to travel as needed up to 15%.
**Desired Characteristics:**
+ Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC), Workday, or time system certification.
+ Strong problem-solving skills to address complex payroll challenges.
+ Excellent executive communication and stakeholder management skills; ability to engage employees, leaders, and external partners.
+ Willingness to deep dive into current time and attendance site practices and develop strategy and execute resulting in standardization of work across sites.
+ Serve as a role model continuous improvement behaviors needed to encourage and embed change.
+ Strong interpersonal and leadership skills.
+ Strong problem solving and troubleshooting skills; solutions-oriented approach
+ Experience in managing internal & external audits.
+ Ability to manage and prioritize multiple urgent deliverables; experience in a matrixed leadership environment.
+ Experience with managing people virtually or a geographical dispersed team.
**Pay and Benefits:**
+ The base pay range for this position is $117,000 - 160,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on November 7th, 2025.
+ GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual
**Additional Information**
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
$117k-160k yearly 20d ago
Business Unit Director US
DPS Engineering
Senior manager job in Framingham, MA
Arcadis are excited to announce an opportunity within their US Pharma, Advanced Process Manufacturing Division ("APM"). We are looking for a highly experienced and inspirational leader to optimise the growth of the US Pharma business unit, in line with APM's strategy and financial targets.
As BU Director for US Pharma, you will have full accountability for the US BU priorities and strategy, the revenue, costs, profitability, and growth. You will also collaborate closely with the BU Director for EU Pharma to ensure are maximising our combined global strategy footprint in Global Pharma.
Working with the Division BA Director and the wider APM Senior Leadership Team (Business Unit Directors, the Division Business Area Director, and the Sales Director) to prioritize key clients and services, to develop account and growth plans. You will lead and drive innovation, engaging with clients on new business models and revenue streams.
The role will also work with the Division Business Area Director, Finance Controller, Legal Counsel and Division Operations Director, to identify, report and manage financial and operational risks.
Additionally, you will be working with these colleagues and the Strategic People Business Partner to inspire high performance from teams, by communicating vision and purpose, engaging others, and ensuring aligned objectives. You will also lead on the transformation, bring our people on a journey to the unknown, creating a sense of stability and security in uncertain times, avoiding change fatigue.
Your leadership will contribute and improve the health of the organization and our corporate responsibility and will be measurable through diversity, inclusivity, equity, employee satisfaction and retention.
The role sits within our Advanced Process Manufacturing (APM) division, which is part of our Places Global Business Area. We work with clients around the world to create, support, and enhance smart, safe, and sustainable places where people live, work, learn, and thrive. People and communities thrive when the spaces in which they live, work, move and play are designed and managed in a way that best meets their needs. By bringing together innovative future-facing solutions - alongside our expertise in Design and Engineering, Program, Project, and Cost and Commercial Management - we consider the whole asset lifecycle to create vibrant, healthy, and successful places for owners, investors, users, communities, and visitors to enjoy.
We collaborate with leading pharmaceutical and semiconductor companies to develop state-of-the-art manufacturing facilities that produce transformative products. Our goal is to play a vital role in enhancing and extending the lives of people around the world.
Key Responsibilities:
Implement the APM Strategy
* Lead the business unit, service quality & delivery. Collaborating to maximise opportunities for the P&L performance globally for all Places APM Pharma. Develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the unit, to support the delivery of the overall business objectives.
* Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the program objectives.
* Develop and implement the business plan for the unit and ensure the team understand it and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity.
* Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue in the business unit.
* Creating new, combined value propositions for clients, bringing all of Arcadis' services to provide expanded offering.
Build Strong Relationships
* Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth.
* Coach and mentor business directors and business managers to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction.
* Lead the identification of talent in the business unit in both technical capability and sales and promote career development by directing individuals who are identified to the appropriate development programmes.
* Lead decisions on resource utilization within the business unit and maintain the integrity of the unit composition and pyramid management structure to enable resource optimization.
* Lead the identification and management of risk in service delivery and ensure compliance with governance processes in the business unit to lead to service excellence and client satisfaction.
* Maintain an in-depth and up-to-date understanding of the business unit's clients and the market to identify key trends and emerging opportunities.
* Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up.
Required Qualifications:
First and foremost, you share our passion for improving the quality of life. You pride yourself for the part you play in transforming the world around you and understand the importance of teamwork. You are a technically capable with extensive knowledge and experience of the global advanced manufacturing sector.
* Relevant education and qualifications relating to engineering, business or related area.
* Highly experienced with extensive knowledge of the global advanced manufacturing sector, and related markets, including clients, opportunities, trends, legislative, technological change.
* Experience leading and inspiring high performing teams managing complex projects to include scope of work from concept design to through to validation, with value range from $500m+.
* You have experience driving innovation including generating and driving innovation, engaging with clients on new business models and revenue streams, working with alliances and ecosystems.
* Experience leading transformation.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. Salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
#SR1
$116k-169k yearly est. 60d+ ago
Senior Manager, Insights & Analytics
Wasserman 4.4
Senior manager job in Boston, MA
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Next Gen connects brands with the next generation of consumers. From high school to college and into young adult life, the team takes an audience-first approach, using unrivaled access to understand the passions and interests of these consumers, generate ideas that resonate, and deliver hyperlocal, culturally relevant engagement at scale. Wasserman Next Gen's integrated approach allows clients to understand and engage with Gen Z and Millennial consumers through custom research, peer-to-peer, social and digital, experiential, media, and community integration strategies.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit *****************
Job Overview:
Wasserman Next Gen is looking for a motivated individual to join our Insights & Analytics team as a SeniorManager.
The Wasserman Next Gen Insights & Analytics team leads our efforts around measurement, custom research, analytics, and the development of insight-driven strategies. The SeniorManager will support the advancement of Wasserman's perspective on Next Gen consumer behavior and performance measurement.
The candidate should be analytically minded and demonstrate the ability to plan and execute primary consumer research (quantitative and qualitative). They will have the opportunity to integrate multiple data sources to tell the story of the audience target and associated strategy, while also planning and executing a rigorous measurement protocol to assess the performance of program implementation. We look for those fueled by innate intellectual curiosity, and an unshakable accountability with a team-first attitude.
This is a fixed-term role currently approved through December 31, 2026, with a strong likelihood of extension beyond that date based on business needs and performance.
What You'll Do:
* Leverage syndicated and proprietary research tools to identify and extract consumer insight and program performance data
* Produce actionable, insight-driven narratives and solutions by synthesizing and analyzing data from multiple sources
* Assist and as needed, lead research projects for key clients to inform activation strategies, shape recommendations, and optimize performance
* Learn and utilize measurement models to inform ROI for clients
* Lead group calls, meetings, and presentations
* Support a wide range of business development efforts, including the creation of new client pitches and responses to RFPs as well as budget building
* Display continuous thought leadership by monitoring the Next Gen consumer engagement landscape to keep internal stakeholders and clients abreast of key trends and developments
* Work collaboratively with team members to develop and craft internal and client deliverables, such as presentations, reporting tools, and supporting materials
* Maintain a positive and professional relationship with both internal and external clients
* Comply with work plans and overall project logistics to help ensure delivery of high-quality work on time and on budget
What We're Looking For:
* Minimum of a bachelor's degree
* 5+ years of relevant experience in marketing, research, or analytics-based role
* Intermediate analytical and problem-solving skills
* Working proficiency with research tools and applications, including by not limited to syndicated (e.g., Scarborough, GWI), visualization (Tableau), and data management and analysis (e.g., Qualtrics, Q) platforms
* Must be proficient with the Microsoft Office Suite, with advanced skills particularly required for PowerPoint and Excel.
* Must be able to multi-task and self-manage to meet deadlines and handle competing priorities.
* Possess exceptional written and oral communication skills
* Must have superior interpersonal skills, with the ability to create a rapport with clients and colleagues alike
* Strong attention to detail and highly organized
* Ability to think creatively in a team environment
* Must be flexible and react calmly under stressful circumstances
Base salary range: $60-80K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
$60k-80k yearly 11d ago
Litigation & Forensic Advisory Manager, Senior Manager, Director
Meaden & Moore 3.7
Senior manager job in Boston, MA
Job Description
Firm:
Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer's Top Workplaces, a seven-time recipient of Ohio Magazine's Best Places to Work and consistently ranked among the Top 50 Best of the Best Firms by Inside Public Accounting. These accolades highlight how our firm is managed and reflect our commitment to fostering a supportive and dynamic environment-one that nurtures career growth and provides long-term opportunities for advancement, leadership, and potential ownership.
Since 1919, we have been dedicated to delivering exceptional professional services across accounting, tax, forensic, and consulting disciplines. Our expert team-CPAs, CFEs, CFFs, advisors, and auditors-brings deep expertise, insight, and tailored strategies to help clients navigate complex challenges, enhance business success, and thrive in today's global economy.
Opportunity:
Meaden & Moore, LLP is seeking a development-minded practitioner with at least eight years of experience performing forensic advisory, litigation support or valuation-related services (capital markets, business enterprises, intangibles) to corporations and law firms. The candidate will be responsible for expanding and diversifying Meaden & Moore's service offerings, with a focus on their areas of expertise within forensic advisory, litigation support or valuation services.
Responsibilities:
Play a crucial role in a growing service line and be expected to organize and participate in extensive business development activities to establish and further develop the team's practice and presence across the region and country.
Grow the client base through new business development activities such as speaking engagements, attending networking events and tradeshows, authorship of whitepapers and participating in industry meetings.
Educate prospective and existing clients on the breadth of services offered.
Develop and execute a business plan for the assigned team.
Hire, develop, train, supervise and mentor forensic staff.
Prepare expert and other reports, affidavits, and other client deliverables such as:
Rebuttal reports, demonstrative tables, exhibits and charts.
Compile organized working papers.
Effectively manage staff to ensure client deliverables are met.
Contribute to strong client relationships through direct interactions with current and prospective clients.
Qualifications:
We are currently seeking a Litigation Forensic Advisory Manager, SeniorManager, Director or Executive- level hire to support the expansion of our Litigation & Forensic Advisory practice. This role offers an opportunity to be a practice leader or for someone to step into or grow into a leadership position, expanding the Firm's service offerings.
To be considered for this position, candidates must:
Possess a professional designation (CPA, ABV, CVA, CFA, ASA preferred, or other relevant credentials based on experience).
Have exceptional interpersonal skills, attention to detail and strong organizational and time management skills.
Have at least eight years of relevant experience.
Have a four-year degree in Business, Accounting, Finance or other related degree.
A graduate degree is preferred but not required.
Possess excellent verbal and written communication skills.
Have working knowledge of Microsoft Office programs.
Demonstrate advanced Excel skills.
Be self-motivated and thrive in a team environment.
Our Commitment to Diversity and Inclusion:
Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.
We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Compensation and Benefits:
Determining actual compensation relies on many factors including individual candidate experience, qualifications, and comparable benchmarks. Base compensation for this role typically ranges between $110,000 and $350,000 dependent on level. Additionally, we offer discretionary year-end bonuses to supplement your compensation package.
We also offer a comprehensive benefits package that includes your choice of medical programs, generous PTO and holidays, 401k matching, profit sharing, various perks, and several bonus opportunities.
How much does a senior manager earn in Carver, MA?
The average senior manager in Carver, MA earns between $89,000 and $176,000 annually. This compares to the national average senior manager range of $86,000 to $163,000.