Senior member service representative vs technical service representative

Differences between senior member service representative and technical service representative duties and responsibilities

Senior member service representative example responsibilities.

• Train and manage other MSR's and achieve significant improvements in their productivity
• Manage IRA account openings, transactions while making sure tax reporting is handled correctly and require minimum distributions are fulfill.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Process ACH transactions, loan applications, credit card payments, and conduct wire transfers.
• Post undistribute payroll, ACH, ATM, share draft exceptions, and setup ACH distributions.
• Function as a certify notary public.
Show more

Technical service representative example responsibilities.

• Install, manage and troubleshot VPN connection client in the enterprise environment.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Provide technical support relating to account profiles, remote client access via VPN.
• Key achievements: develop new systems for automotive modular windows and air bag covers.
• Set up repairs, replacements, and orders over the phone for apple Iphone products
• Complete require systems training, certification and refresher training as outlined for the TSR position.
Show more