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The differences between senior support analysts and analyst leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support analyst, becoming an analyst lead takes usually requires 4-6 years. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $95,264 average annual salary of an analyst lead.
The top three skills for a senior support analyst include database, java and linux. The most important skills for an analyst lead are analytics, data analysis, and project management.
| Senior Support Analyst | Analyst Lead | |
| Yearly salary | $106,946 | $95,264 |
| Hourly rate | $51.42 | $45.80 |
| Growth rate | 10% | 9% |
| Number of jobs | 108,193 | 122,353 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
Senior support analysts and analyst leads have different pay scales, as shown below.
| Senior Support Analyst | Analyst Lead | |
| Average salary | $106,946 | $95,264 |
| Salary range | Between $79,000 And $143,000 | Between $74,000 And $122,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Mayo Clinic | |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and an analyst lead in terms of educational background:
| Senior Support Analyst | Analyst Lead | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior support analysts' and analyst leads' demographics:
| Senior Support Analyst | Analyst Lead | |
| Average age | 42 | 43 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 62.4% Female, 37.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |