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The differences between senior support analysts and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and an application support analyst. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $92,078 average annual salary of an application support analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Senior Support Analyst | Application Support Analyst | |
| Yearly salary | $106,946 | $92,078 |
| Hourly rate | $51.42 | $44.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Senior support analysts and application support analysts have different pay scales, as shown below.
| Senior Support Analyst | Application Support Analyst | |
| Average salary | $106,946 | $92,078 |
| Salary range | Between $79,000 And $143,000 | Between $67,000 And $125,000 |
| Highest paying City | Redmond, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Mayo Clinic | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and an application support analyst in terms of educational background:
| Senior Support Analyst | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and application support analysts' demographics:
| Senior Support Analyst | Application Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |