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The differences between senior support analysts and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support analyst, becoming a computer analyst takes usually requires 4-6 years. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $75,852 average annual salary of a computer analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a computer analyst are computer system, troubleshoot, and C++.
| Senior Support Analyst | Computer Analyst | |
| Yearly salary | $106,946 | $75,852 |
| Hourly rate | $51.42 | $36.47 |
| Growth rate | 10% | 9% |
| Number of jobs | 108,193 | 75,369 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
Senior support analysts and computer analysts have different pay scales, as shown below.
| Senior Support Analyst | Computer Analyst | |
| Average salary | $106,946 | $75,852 |
| Salary range | Between $79,000 And $143,000 | Between $57,000 And $99,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Mayo Clinic | Citi |
| Best paying industry | Finance | Technology |
There are a few differences between a senior support analyst and a computer analyst in terms of educational background:
| Senior Support Analyst | Computer Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and computer analysts' demographics:
| Senior Support Analyst | Computer Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |