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The differences between senior support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a customer support analyst. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Senior Support Analyst | Customer Support Analyst | |
| Yearly salary | $106,946 | $65,147 |
| Hourly rate | $51.42 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Senior support analysts and customer support analysts have different pay scales, as shown below.
| Senior Support Analyst | Customer Support Analyst | |
| Average salary | $106,946 | $65,147 |
| Salary range | Between $79,000 And $143,000 | Between $42,000 And $99,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | New Jersey |
| Best paying company | Mayo Clinic | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a senior support analyst and a customer support analyst in terms of educational background:
| Senior Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and customer support analysts' demographics:
| Senior Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |