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The differences between senior support analysts and senior analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support analyst, becoming a senior analyst takes usually requires 2-4 years. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $84,799 average annual salary of a senior analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a senior analyst are analytics, data analysis, and tableau.
| Senior Support Analyst | Senior Analyst | |
| Yearly salary | $106,946 | $84,799 |
| Hourly rate | $51.42 | $40.77 |
| Growth rate | 10% | 11% |
| Number of jobs | 108,193 | 159,807 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A senior analyst's responsibilities will vary in every organization or industry. However, their primary role is to gain an understanding of a company's strengths and weaknesses. Through this, they can devise strategies and determine new opportunities that would be significant in attaining financial gains and a more substantial client base. Furthermore, it is a senior analyst's responsibility to coordinate with various departments, and even clients, to establish a rapport that will be essential in gaining the needed information to catapult a company to its finest.
Senior support analysts and senior analysts have different pay scales, as shown below.
| Senior Support Analyst | Senior Analyst | |
| Average salary | $106,946 | $84,799 |
| Salary range | Between $79,000 And $143,000 | Between $63,000 And $112,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | New Jersey |
| Best paying company | Mayo Clinic | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and a senior analyst in terms of educational background:
| Senior Support Analyst | Senior Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Stanford University | Northwestern University |
Here are the differences between senior support analysts' and senior analysts' demographics:
| Senior Support Analyst | Senior Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 61.8% Female, 38.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |