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The differences between senior support analysts and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a senior support specialist. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $106,515 average annual salary of a senior support specialist.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Support Analyst | Senior Support Specialist | |
| Yearly salary | $106,946 | $106,515 |
| Hourly rate | $51.42 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior support analysts and senior support specialists have different pay scales, as shown below.
| Senior Support Analyst | Senior Support Specialist | |
| Average salary | $106,946 | $106,515 |
| Salary range | Between $79,000 And $143,000 | Between $71,000 And $159,000 |
| Highest paying City | Redmond, WA | Piscataway, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Mayo Clinic | Eclaro |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a senior support analyst and a senior support specialist in terms of educational background:
| Senior Support Analyst | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and senior support specialists' demographics:
| Senior Support Analyst | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |