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The differences between senior support analysts and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support analyst, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $100,220 average annual salary of a senior technical analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.
| Senior Support Analyst | Senior Technical Analyst | |
| Yearly salary | $106,946 | $100,220 |
| Hourly rate | $51.42 | $48.18 |
| Growth rate | 10% | 9% |
| Number of jobs | 108,193 | 152,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A senior technical analyst specializes in performing research and analysis to optimize technical support procedures in a company. Their responsibilities revolve around coordinating with different departments to gather necessary data, analyzing feedback from clients and employees, assessing existing processes to determine areas needing enhancements, and devising strategies to improve operations. They are also in charge of providing technical support to internal and external parties, installing and repairing systems, and addressing inquiries or concerns, resolving them promptly and efficiently.
Senior support analysts and senior technical analysts have different pay scales, as shown below.
| Senior Support Analyst | Senior Technical Analyst | |
| Average salary | $106,946 | $100,220 |
| Salary range | Between $79,000 And $143,000 | Between $76,000 And $130,000 |
| Highest paying City | Redmond, WA | Mountain View, CA |
| Highest paying state | Washington | California |
| Best paying company | Mayo Clinic | Morgan Lewis |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and a senior technical analyst in terms of educational background:
| Senior Support Analyst | Senior Technical Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and senior technical analysts' demographics:
| Senior Support Analyst | Senior Technical Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 76.1% Female, 23.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |