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The differences between senior support analysts and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a systems support analyst. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $82,219 average annual salary of a systems support analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a systems support analyst are troubleshoot, customer service, and database.
| Senior Support Analyst | Systems Support Analyst | |
| Yearly salary | $106,946 | $82,219 |
| Hourly rate | $51.42 | $39.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 161,168 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
Senior support analysts and systems support analysts have different pay scales, as shown below.
| Senior Support Analyst | Systems Support Analyst | |
| Average salary | $106,946 | $82,219 |
| Salary range | Between $79,000 And $143,000 | Between $58,000 And $114,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Mayo Clinic | Virtu Financial |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and a systems support analyst in terms of educational background:
| Senior Support Analyst | Systems Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and systems support analysts' demographics:
| Senior Support Analyst | Systems Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |