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The differences between senior support analysts and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $106,946 average annual salary of a senior support analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Support Analyst | Technical Support Senior Engineer | |
| Yearly salary | $106,946 | $107,429 |
| Hourly rate | $51.42 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior support analysts and technical support senior engineers have different pay scales, as shown below.
| Senior Support Analyst | Technical Support Senior Engineer | |
| Average salary | $106,946 | $107,429 |
| Salary range | Between $79,000 And $143,000 | Between $82,000 And $140,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Washington | Delaware |
| Best paying company | Mayo Clinic | PayPal |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a senior support analyst and a technical support senior engineer in terms of educational background:
| Senior Support Analyst | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior support analysts' and technical support senior engineers' demographics:
| Senior Support Analyst | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |