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The differences between senior system support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior system support analyst, becoming a customer support analyst takes usually requires 1-2 years. Additionally, a senior system support analyst has an average salary of $85,220, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a senior system support analyst include application support, desktop and sql server. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Senior System Support Analyst | Customer Support Analyst | |
| Yearly salary | $85,220 | $65,147 |
| Hourly rate | $40.97 | $31.32 |
| Growth rate | 9% | 10% |
| Number of jobs | 126,014 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
Senior system support analysts and customer support analysts have different pay scales, as shown below.
| Senior System Support Analyst | Customer Support Analyst | |
| Average salary | $85,220 | $65,147 |
| Salary range | Between $68,000 And $105,000 | Between $42,000 And $99,000 |
| Highest paying City | Folsom, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | National Grid plc | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a senior system support analyst and a customer support analyst in terms of educational background:
| Senior System Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior system support analysts' and customer support analysts' demographics:
| Senior System Support Analyst | Customer Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 76.1% Female, 23.9% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |