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Senior system support analyst vs desktop support analyst

The differences between senior system support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior system support analyst, becoming a desktop support analyst takes usually requires 1-2 years. Additionally, a senior system support analyst has an average salary of $85,220, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a senior system support analyst include application support, desktop and sql server. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Senior system support analyst vs desktop support analyst overview

Senior System Support AnalystDesktop Support Analyst
Yearly salary$85,220$48,674
Hourly rate$40.97$23.40
Growth rate9%10%
Number of jobs126,01499,621
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 50%
Average age4342
Years of experience62

Senior system support analyst vs desktop support analyst salary

Senior system support analysts and desktop support analysts have different pay scales, as shown below.

Senior System Support AnalystDesktop Support Analyst
Average salary$85,220$48,674
Salary rangeBetween $68,000 And $105,000Between $36,000 And $65,000
Highest paying CityFolsom, CANew York, NY
Highest paying stateCaliforniaNew York
Best paying companyNational Grid plcCambridge Associates
Best paying industryFinanceFinance

Differences between senior system support analyst and desktop support analyst education

There are a few differences between a senior system support analyst and a desktop support analyst in terms of educational background:

Senior System Support AnalystDesktop Support Analyst
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Senior system support analyst vs desktop support analyst demographics

Here are the differences between senior system support analysts' and desktop support analysts' demographics:

Senior System Support AnalystDesktop Support Analyst
Average age4342
Gender ratioMale, 76.1% Female, 23.9%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between senior system support analyst and desktop support analyst duties and responsibilities

Senior system support analyst example responsibilities.

  • Train team to manage Linux systems thru new GUI interface.
  • Develop and alter UNIX scripts to streamline and promote efficiency, automate system processes, and increase system availability.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide backup and restore solution for VMware servers.
  • Upgrade credit card processing software to meet VPN requirements.
  • Utilize experienced in IPX/SPX, TCP/IP, and NETBUI configurations.
  • Show more

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Senior system support analyst vs desktop support analyst skills

Common senior system support analyst skills
  • Application Support, 7%
  • Desktop, 6%
  • SQL Server, 5%
  • Technical Support, 5%
  • Java, 4%
  • Unix, 4%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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