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Senior system support analyst vs senior support specialist

The differences between senior system support analysts and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior system support analyst, becoming a senior support specialist takes usually requires 1-2 years. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $85,220 average annual salary of a senior system support analyst.

The top three skills for a senior system support analyst include application support, desktop and sql server. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.

Senior system support analyst vs senior support specialist overview

Senior System Support AnalystSenior Support Specialist
Yearly salary$85,220$106,515
Hourly rate$40.97$51.21
Growth rate9%10%
Number of jobs126,014103,203
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 55%
Average age4342
Years of experience62

Senior system support analyst vs senior support specialist salary

Senior system support analysts and senior support specialists have different pay scales, as shown below.

Senior System Support AnalystSenior Support Specialist
Average salary$85,220$106,515
Salary rangeBetween $68,000 And $105,000Between $71,000 And $159,000
Highest paying CityFolsom, CAPiscataway, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyNational Grid plcEclaro
Best paying industryFinanceManufacturing

Differences between senior system support analyst and senior support specialist education

There are a few differences between a senior system support analyst and a senior support specialist in terms of educational background:

Senior System Support AnalystSenior Support Specialist
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior system support analyst vs senior support specialist demographics

Here are the differences between senior system support analysts' and senior support specialists' demographics:

Senior System Support AnalystSenior Support Specialist
Average age4342
Gender ratioMale, 76.1% Female, 23.9%Male, 61.2% Female, 38.8%
Race ratioBlack or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2%Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between senior system support analyst and senior support specialist duties and responsibilities

Senior system support analyst example responsibilities.

  • Train team to manage Linux systems thru new GUI interface.
  • Develop and alter UNIX scripts to streamline and promote efficiency, automate system processes, and increase system availability.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide backup and restore solution for VMware servers.
  • Upgrade credit card processing software to meet VPN requirements.
  • Utilize experienced in IPX/SPX, TCP/IP, and NETBUI configurations.
  • Show more

Senior support specialist example responsibilities.

  • Manage UNIX OS technical documentation and marketing materials.
  • Maintain desktop encryption keys for all company laptops.
  • Implement desktop and laptop encryption applications in NY area offices.
  • Oversee the backing up of company data and creation of PC images for each type of machine.
  • Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
  • Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
  • Show more

Senior system support analyst vs senior support specialist skills

Common senior system support analyst skills
  • Application Support, 7%
  • Desktop, 6%
  • SQL Server, 5%
  • Technical Support, 5%
  • Java, 4%
  • Unix, 4%
Common senior support specialist skills
  • Customer Service, 18%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Data Entry, 5%
  • Computer System, 3%

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