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The differences between senior technical support specialists and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Senior Technical Support Specialist | Lead Support Technician | |
| Yearly salary | $72,587 | $95,420 |
| Hourly rate | $34.90 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Senior technical support specialists and lead support technicians have different pay scales, as shown below.
| Senior Technical Support Specialist | Lead Support Technician | |
| Average salary | $72,587 | $95,420 |
| Salary range | Between $48,000 And $108,000 | Between $64,000 And $140,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | SAS Institute | |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a lead support technician in terms of educational background:
| Senior Technical Support Specialist | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and lead support technicians' demographics:
| Senior Technical Support Specialist | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |