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The differences between senior technical support specialists and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a level senior technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a level senior technician are customer service, technical support, and desktop support.
| Senior Technical Support Specialist | Level Senior Technician | |
| Yearly salary | $72,587 | $75,232 |
| Hourly rate | $34.90 | $36.17 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 75,279 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Senior technical support specialists and level senior technicians have different pay scales, as shown below.
| Senior Technical Support Specialist | Level Senior Technician | |
| Average salary | $72,587 | $75,232 |
| Salary range | Between $48,000 And $108,000 | Between $51,000 And $110,000 |
| Highest paying City | San Mateo, CA | Mountain View, CA |
| Highest paying state | Delaware | California |
| Best paying company | SAS Institute | Citi |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support specialist and a level senior technician in terms of educational background:
| Senior Technical Support Specialist | Level Senior Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and level senior technicians' demographics:
| Senior Technical Support Specialist | Level Senior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |