Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior technical support specialists and senior information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a senior information technology specialist. Additionally, a senior information technology specialist has an average salary of $103,478, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a senior information technology specialist are customer service, database, and technical support.
| Senior Technical Support Specialist | Senior Information Technology Specialist | |
| Yearly salary | $72,587 | $103,478 |
| Hourly rate | $34.90 | $49.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 111,996 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A senior information technology specialist is responsible for handling technology systems and network issues, ensuring the efficiency and optimal performance of the database by configuration and improving network infrastructures. Senior information technology specialists also design computer systems and applications to support business functions and operations, depending on the requirements and budget limitations. They create resolution reports for reference and recommend strategic techniques to prevent the reoccurrence of defects and malfunctions. A senior information technology specialist must have excellent communication and technical skills, especially in responding to the end-users' inquiries and concerns about the servers.
Senior technical support specialists and senior information technology specialists have different pay scales, as shown below.
| Senior Technical Support Specialist | Senior Information Technology Specialist | |
| Average salary | $72,587 | $103,478 |
| Salary range | Between $48,000 And $108,000 | Between $78,000 And $136,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | SAS Institute | Ropes & Gray |
| Best paying industry | Technology | Energy |
There are a few differences between a senior technical support specialist and a senior information technology specialist in terms of educational background:
| Senior Technical Support Specialist | Senior Information Technology Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and senior information technology specialists' demographics:
| Senior Technical Support Specialist | Senior Information Technology Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.4% Asian, 14.1% White, 53.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |