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The differences between senior technical support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Technical Support Specialist | Senior Support Specialist | |
| Yearly salary | $72,587 | $106,515 |
| Hourly rate | $34.90 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior technical support specialists and senior support specialists have different pay scales, as shown below.
| Senior Technical Support Specialist | Senior Support Specialist | |
| Average salary | $72,587 | $106,515 |
| Salary range | Between $48,000 And $108,000 | Between $71,000 And $159,000 |
| Highest paying City | San Mateo, CA | Piscataway, NJ |
| Highest paying state | Delaware | New Jersey |
| Best paying company | SAS Institute | Eclaro |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior technical support specialist and a senior support specialist in terms of educational background:
| Senior Technical Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and senior support specialists' demographics:
| Senior Technical Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |