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The differences between senior technical support specialists and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support specialist, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior technical analyst has an average salary of $100,220, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.
| Senior Technical Support Specialist | Senior Technical Analyst | |
| Yearly salary | $72,587 | $100,220 |
| Hourly rate | $34.90 | $48.18 |
| Growth rate | 10% | 9% |
| Number of jobs | 157,012 | 152,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A senior technical analyst specializes in performing research and analysis to optimize technical support procedures in a company. Their responsibilities revolve around coordinating with different departments to gather necessary data, analyzing feedback from clients and employees, assessing existing processes to determine areas needing enhancements, and devising strategies to improve operations. They are also in charge of providing technical support to internal and external parties, installing and repairing systems, and addressing inquiries or concerns, resolving them promptly and efficiently.
Senior technical support specialists and senior technical analysts have different pay scales, as shown below.
| Senior Technical Support Specialist | Senior Technical Analyst | |
| Average salary | $72,587 | $100,220 |
| Salary range | Between $48,000 And $108,000 | Between $76,000 And $130,000 |
| Highest paying City | San Mateo, CA | Mountain View, CA |
| Highest paying state | Delaware | California |
| Best paying company | SAS Institute | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support specialist and a senior technical analyst in terms of educational background:
| Senior Technical Support Specialist | Senior Technical Analyst | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and senior technical analysts' demographics:
| Senior Technical Support Specialist | Senior Technical Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 76.1% Female, 23.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |