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The differences between senior technical support specialists and senior technician specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support specialist, becoming a senior technician specialist takes usually requires 2-4 years. Additionally, a senior technician specialist has an average salary of $96,650, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a senior technician specialist are patients, customer service, and project management.
| Senior Technical Support Specialist | Senior Technician Specialist | |
| Yearly salary | $72,587 | $96,650 |
| Hourly rate | $34.90 | $46.47 |
| Growth rate | 10% | 8% |
| Number of jobs | 157,012 | 56,304 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
Senior technician specialists are technicians in the office who specialize in a specific activity or task. They are more tenured than entry-level employees and, at times, given bigger responsibilities than their junior counterparts. They may even be asked to lead specific projects. Senior technician specialists are usually involved in the technical or technological needs of the organization. As such, they should be familiar with the different equipment, fixtures, and infrastructure in the office. They are expected to perform installations, repairs, updates, and maintenance. Senior technician specialists should also be able to provide support to office employees on technical and technological aspects.
Senior technical support specialists and senior technician specialists have different pay scales, as shown below.
| Senior Technical Support Specialist | Senior Technician Specialist | |
| Average salary | $72,587 | $96,650 |
| Salary range | Between $48,000 And $108,000 | Between $68,000 And $136,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | Delaware | Washington |
| Best paying company | SAS Institute | The Walt Disney Company |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a senior technician specialist in terms of educational background:
| Senior Technical Support Specialist | Senior Technician Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior technical support specialists' and senior technician specialists' demographics:
| Senior Technical Support Specialist | Senior Technician Specialist | |
| Average age | 42 | 44 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 44.6% Female, 55.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 6.3% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 12% |