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The differences between senior technical support specialists and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a supervisor, technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Senior Technical Support Specialist | Supervisor, Technical Support | |
| Yearly salary | $72,587 | $87,039 |
| Hourly rate | $34.90 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Senior technical support specialists and supervisors, technical support have different pay scales, as shown below.
| Senior Technical Support Specialist | Supervisor, Technical Support | |
| Average salary | $72,587 | $87,039 |
| Salary range | Between $48,000 And $108,000 | Between $62,000 And $121,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Delaware | New York |
| Best paying company | SAS Institute | Applied Materials |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support specialist and a supervisor, technical support in terms of educational background:
| Senior Technical Support Specialist | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and supervisors, technical support' demographics:
| Senior Technical Support Specialist | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |