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The differences between senior technical support specialists and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a technical specialist are customer service, technical support, and patients.
| Senior Technical Support Specialist | Technical Specialist | |
| Yearly salary | $72,587 | $88,773 |
| Hourly rate | $34.90 | $42.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 121,151 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Senior technical support specialists and technical specialists have different pay scales, as shown below.
| Senior Technical Support Specialist | Technical Specialist | |
| Average salary | $72,587 | $88,773 |
| Salary range | Between $48,000 And $108,000 | Between $62,000 And $126,000 |
| Highest paying City | San Mateo, CA | Washington, DC |
| Highest paying state | Delaware | Delaware |
| Best paying company | SAS Institute | Finnegan Henderson Farabow Garrett & Dunner |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a technical specialist in terms of educational background:
| Senior Technical Support Specialist | Technical Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and technical specialists' demographics:
| Senior Technical Support Specialist | Technical Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 71.2% Female, 28.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |