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The differences between senior technical support specialists and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Senior Technical Support Specialist | Technical Support Manager | |
| Yearly salary | $72,587 | $106,760 |
| Hourly rate | $34.90 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Senior technical support specialists and technical support managers have different pay scales, as shown below.
| Senior Technical Support Specialist | Technical Support Manager | |
| Average salary | $72,587 | $106,760 |
| Salary range | Between $48,000 And $108,000 | Between $76,000 And $148,000 |
| Highest paying City | San Mateo, CA | Novato, CA |
| Highest paying state | Delaware | California |
| Best paying company | SAS Institute | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a technical support manager in terms of educational background:
| Senior Technical Support Specialist | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and technical support managers' demographics:
| Senior Technical Support Specialist | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |