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The differences between senior technical support specialists and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Technical Support Specialist | Technical Support Senior Engineer | |
| Yearly salary | $72,587 | $107,429 |
| Hourly rate | $34.90 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior technical support specialists and technical support senior engineers have different pay scales, as shown below.
| Senior Technical Support Specialist | Technical Support Senior Engineer | |
| Average salary | $72,587 | $107,429 |
| Salary range | Between $48,000 And $108,000 | Between $82,000 And $140,000 |
| Highest paying City | San Mateo, CA | San Francisco, CA |
| Highest paying state | Delaware | Delaware |
| Best paying company | SAS Institute | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a senior technical support specialist and a technical support senior engineer in terms of educational background:
| Senior Technical Support Specialist | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior technical support specialists' and technical support senior engineers' demographics:
| Senior Technical Support Specialist | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |