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The differences between senior technical support specialists and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $72,587 average annual salary of a senior technical support specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Senior Technical Support Specialist | Technician Support Team Leader | |
| Yearly salary | $72,587 | $88,988 |
| Hourly rate | $34.90 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Senior technical support specialists and technician support team leaders have different pay scales, as shown below.
| Senior Technical Support Specialist | Technician Support Team Leader | |
| Average salary | $72,587 | $88,988 |
| Salary range | Between $48,000 And $108,000 | Between $64,000 And $122,000 |
| Highest paying City | San Mateo, CA | San Mateo, CA |
| Highest paying state | Delaware | New York |
| Best paying company | SAS Institute | Chevron |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support specialist and a technician support team leader in terms of educational background:
| Senior Technical Support Specialist | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and technician support team leaders' demographics:
| Senior Technical Support Specialist | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |