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The differences between senior technical support specialists and technology services specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support specialist and a technology services specialist. Additionally, a senior technical support specialist has an average salary of $72,587, which is higher than the $60,796 average annual salary of a technology services specialist.
The top three skills for a senior technical support specialist include customer service, printers and phone calls. The most important skills for a technology services specialist are customer service, technical support, and technical service.
| Senior Technical Support Specialist | Technology Services Specialist | |
| Yearly salary | $72,587 | $60,796 |
| Hourly rate | $34.90 | $29.23 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,012 | 171,044 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Senior Technical Support Specialist recommends, develops, and implements workplace endpoint technology initiatives. They also help troubleshoot problems within information technology system operations.
Technology Services Specialists are information technology (IT) personnel in a company. They assist internal employees and external clients on everything related to technology. They may specialize in a specific item, such as software, hardware, or network infrastructure. Technology services specialists advise users on the usage of different tools. They should be able to troubleshoot concerns and conduct repair and maintenance activities. They should also know how to address the needs of their clients. Technology Services Specialists may sometimes man helpdesk tickets and respond to these tickets accordingly.
Senior technical support specialists and technology services specialists have different pay scales, as shown below.
| Senior Technical Support Specialist | Technology Services Specialist | |
| Average salary | $72,587 | $60,796 |
| Salary range | Between $48,000 And $108,000 | Between $33,000 And $110,000 |
| Highest paying City | San Mateo, CA | New York, NY |
| Highest paying state | Delaware | New Jersey |
| Best paying company | SAS Institute | Ropes & Gray |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior technical support specialist and a technology services specialist in terms of educational background:
| Senior Technical Support Specialist | Technology Services Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support specialists' and technology services specialists' demographics:
| Senior Technical Support Specialist | Technology Services Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.9% Female, 18.1% | Male, 72.9% Female, 27.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.4% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 11.9% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |